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    BrightStar Care

    1.0 (1 review)
    Open Open 24 hours

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    1 year ago

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    ManorCare Health Services-Kingston Court

    ManorCare Health Services-Kingston Court

    1.8
    (5 reviews)

    If you truly love your family member, especially one living with dementia, I strongly urge you to…read morelook elsewhere. Our experience was deeply concerning. The level of care did not match what was promised. There were multiple instances where my loved one was not properly supervised, which led to falls that could have been prevented with appropriate monitoring. We were told that staff would regularly check on residents, but in reality, that did not happen consistently. This lack of attention is especially dangerous for individuals with dementia who require closer care and supervision. What was most upsetting was the lack of communication. When my loved one was injured, when we got there no one came to talk to us about at all. We often had to ask questions ourselves, and even then, answers were unclear. Additionally, the overall attitude of some staff members came across as insensitive and lacking compassion, which is the last thing families want in a care setting. I would strongly recommend that families carefully consider other options and thoroughly research facilities before making a decision. One star because the makes you put one.

    My father had a terrible experience with the staff at Kingston Court. Many times, he was left…read moresitting for hours while wet or soiled before being changed and cleaned. Communication with the staff was poor, and they did not demonstrate empathy or care when speaking with our family. The facility is understaffed, and patients are often neglected. Even local paramedics mentioned they would never send their own family there. I wish I had known this before sending my father to Kingston Court for rehabilitation--never again! He was discharged from rehab way too soon and now he is back in the hospital and have to go through rehab again at another facility!!!

    ManorCare Health Services - York South

    ManorCare Health Services - York South

    1.5
    (2 reviews)

    Avoid this place at all costs!!!! My mother lost 20lbs while she was there. None of the staff…read moreinformed me she was losing weight. Food was terrible and obviously they don't monitor nor care if they are eating or not. Had a large bruise on her arm that none of the nurses documented so nobody seemed to know what it came from. Director of nursing never addressed my voicemail or email with photo of it. Knowing she was confused she was left unattended in a room and fell out of her wheelchair. At the time she fell I was in speaking with admin about all my complaints about the facility and this large bruise. Can you believe the unit director had the nerve to ask me if I had thought about where I would place her if she ever needed long term care? My answer, well certainly not here! It's all about keeping beds filled there for profit. They didn't even want to send her out to get checked after falling until I said I want her checked! I guess they were afraid they would lose money for the day since it was still before one o'clock and they knew I wouldn't let her come back after all this. ED said she was malnourished, electrolytes were off, dehydrated, wbc was up and she had a uti. Funny the nurse practitioner had just told me earlier in the day her bloodwork looked pretty good. They lie. My mother suffered a concussion from the fall, severe back pain and a laceration to her arm. They blame everything on being short staffed. Well if you can't have enough staff for all the patients then stop taking more people in. Oh no you can't do that because it's all about the mighty dollar. They don't care about the patients/residents. Don't fall for their talk. They are good at "lip service". Actions speak louder than words. Horrible place. Ask around. Hospitals and a lot of the people in the community know how bad it is. Thankfully I was able to get her out of the hospital and found a caretaker for my mother for when I'm at work and not there to take care of her. She is home now and doing well. Maybe the fall was a blessing in disguise. I really feel if she had to stay at Manorcare any longer she surely would have died from their lack of care and neglect. If you have been through a similar experience with a loved one here or have any questions please feel free to contact me.

    My father was placed here to recover after surgery…read more I am a medical professional, who has been in and out of many institutions throughout my life and can offer the following opinion, based on his and my experience here. The staff is courteous and professional, but they are a bit understaffed on the weekends. The facility is clean and tidy, so that's another positive. The food on the other hand is horrific. There are no fresh fruits or vegetables at all. Every meal is laiden with nothing but carbs: mostly white bread and instant mashed potatoes. The amount of salt in the diets here is atrocious and everything comes out of a box or a can. Their idea of nutrition is a fish stick in a hot dog bun. How anyone can heal in this place is beyond me.

    BrightStar Care - employmentagencies - Updated July 2026

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