I was just discharged from this shameful shameful sham of a rehab place. I'd had surgery and…read moreneeded a bit of PT before I went home. OMG, this was shocking it was so bad. I had to fight to get toilet paper, yes toilet paper. No one was on the same page. There were no universal processes so everything was CHAOS. You wait and wait and wait for even pain meds. Under staffed severely. I was "discharged" last Friday without knowing I had to do it myself. I had to call the nurse at the front desk to tell her I was leaving. No one ever told me this. OMG again, I almost lost the chartered car service waiting to take me home as this nonsense was so time consuming. AND worse yet, I was sent home WITHOUT my very vital meds (heart meds!!). I called and no one knew who could do anything. The meds were there and they were so stupid they couldn't possibly just call a messenger service or send someone to me (I live 10 blocks away). They did not call in any meds to my pharmacy. This just happened and I am now going into my 4th day of no heart meds. It is a disaster and disgrace. AVOID like the plague.

Hard to believe that Hospital for Special Surgery, the finest orthopedic hospital in the world,…read moresends its patients for rehab to Mary Manning Walsh, where patients receive inadequate and incompetent care. The administrative staff is generally good, as are the nurses and, the PTs. ( Especially Yolanda) However, the caretakers and aides, save for a few, lack the tiniest bit of compassion and/or interest in the patients' welfare or comfort. They are so nasty that no amount of sensitivity training could help. This is such culture shock coming from HSS where the care and kindness is five star quality. I was left to fend for myself for hours on end when I developed diarrhea and chills and could barely get myself to the bathroom. A diaper was tossed to me, but no one came to follow up and check on me. When I rang the bell and asked for help putting my leg up on the bed, which was painful from knee replacement surgery, I was told " she showed you how to do it" before reluctantly helping me. I was told the night before my discharge that an aide, who was one of the few kind individuals there, would help bathe me and wash my hair before my discharge that morning. When she didn't show up, a different aide came in and told me that I would not be getting bathed because I had gotten bathed theday before! She seemed to really enjoy telling me that! Eventually, I was helped with bathing by the kind aide. A walker was ordered for me for my day of discharge. I had only used a walker during my weeklong stay. When my walker hadn't arrived 15 minutes before my Ambulette was set to come, I was informed that I would not be getting a walker because I got one in 2023! I was discharged shakily with a cane that I had not practiced with at all. And last, but not least, was the horrendous, vile, unhealthy food that was served. Inedible! After my week stay at Mary Manning, I felt broken.

Greetings! Words cannot describe the great care given to me by this center. It all started when I…read morebroke my leg in three places this March, landed in hospital(Cornell Weill which was phenomenal care), was recommended to this center. After so much meds, I was very nervous, I never even visited a center like this before, but no worries, my anxieties were eased by ALL the staff at this center! Ok, here it goes: Intake: smooth and flexible, I was in a priv room, Brandon greeted me at the front desk,and was friendly and reassuring, he offered me laundry services up front, made the arrival easy/smooth. Nurses Aids: The best care for the 3rd floor, Jean, Patricia, Ms. Baxter Margaret, and ALL the aides could not be more compassionate, very attentitive to our needs, and cleanliness. Response time when ringing was immediate. The kindness is unparalleled. Housekeeping: Desmond/ crew kept the rooms, all areas, spotless, every vent was cleaned, all floors shined, all bathrooms were impecably cleaned with germ killing agents that were safe. Linens, blankets were changed DAILY, beds were made while you ate or went to therapy. HOTEL SERVICE! Nurses: on top of their game! They medicated according to orders, when I felt off, they would address meds immediately , worked with docs to update notes asap, KINDNESS is the key word, sympathetic to pain and discomfort and advised where allowed/necessary. Haisley, Danielle, D.J. and Winston were like family! Doctors and nurse practitioners: ALSO on their game, and Ignatius the nurse pract. for our floor did his rounds and addressed all concerns with professionalism and again, kindness. Physcial and OT : Again it could not be better, they really encouraged me to meet my goals so i could go home...especially, Maria, Billie, and Alice really got me moving and were key to help me heal faster, my doctor even responded that she was impressed with my progress. If I said "I can't" they kindly replied "YES YOU CAN!" Social programming: to keep my spirits up, Brandon and Brian made it fun during activities, yes , even during Bingo, they are true positive motivators and kept my positivity flowing! I love you guys! Management: Thank you Clarissa and Rachel for listening to me, Clarissa you are a true leader, calm, and a great listener. Psychology/Psychiatry: Thank you Anthony for listening to my angst when I got there, and I look forward to future sessions, THE THIRD FLOOR ROCKS! Sorry, my photos wont load, there is too many of them , good ones! Readers, if you have to go to rehab in NYC, this is it! I give this more than 5 STARS!

Beautiful people, beautiful souls. Under their care I went from death's door to wellness. God…read morebless them forever.

excellent care given in this facility I highly approve of the care we weighed all the options and…read morethis was the best

I cannot share enough kind words about Ozanam Hall of Queens NY. After a recent stroke and a twelve…read moreday hospital stay, my dad went to Ozanam for rehabilitative services. My family didn't place dad there blindly, it was by choice, after weighing all the options. We have a family member who is a long term resident there currently as well as a long time family friend who is there too. They love the care they receive and the staffers they receive it from. Their recommendations were well received. From the moment I entered the front door and was greeted by the front desk attendant Lana, I knew dad was in a great, loving, caring and Holy place. I went up to dad's floor, was greeted by every staff member I passed. Not just on my first visit, but every visit. No matter how busy they were, every single person said hello. As time went on, those greetings were by name. It truly felt like dad was being cared for by loving family. My visits only lasted a week or so as I live about 700 miles away, but my experience and my opinions of my dad's treatment are fact based. He could not have received better care anywhere else. The facility was spotless, well maintained and the staff all love why they do. It takes a special kind of person to do this work. Ozanam is blessed with the best. Ozanam is even updating the rooms one floor at a time. It's nice to see the investment back into the facilities. The office staff was extremely helpful, kind and very communicative. They assisted in every way possible, making the daunting logistics of dealing with the insurance companies a less daunting part of the experience. I could not ask for better! I'd like to name everyone I met there who cared for me dad and assisted my family throughout, but I would have to name every person in the public eye as well as everyone behind the scenes there. By God's plan, my dad, Donald B. declined due to advancing medical conditions. He received great personal care and was treated with dignity up to and beyond when he took his final breath. He passed on Sept 22, peacefully in his sleep. The staffers who knew him were as sad as we are. Thank you to everyone at Ozanam Hall of Queens for all you do for every person in your care every day. May continue to God bless you all. Please keep doing what you do!!! You all are absolutely incredible. Rest easy dad! God's got you!

a family member was in this facility for about 12 days. The care they received from the nursing…read morestaff was good. the place was clean. However, our interaction with the administrative staff and social work staff was a very bad experience. As Social worker myself I understand a nursing home social worker is the bottom rung of social work . My family member was ready to be discharged on Wednesday. However she was then told that she had to wait a few days for discharge so a care plan could be completed. To the layman that sounds reasonable, yet to a veteran it means they wish to maximize their insurance payments and virtually held my family member against their will. When I confronted the Administrator, Scott, refused to give his last name, acted like a sleazy thug. The senior Social worker could not explain her actions and somehow was able to get the discharge done on Wednesday. We were knowledgeable but a layman will be exploited. The food was so bad I had to buy meals outside and bring them in because the food is inedible! Don't put your loved one here

Horrible place..Under staffed dirty full of Covid -19 and flu. Nurses try but many are dismissive…read moreand rude; I feel bad for the CNAs and support staff because they try their best; poor communication from social services as they never return calls cant a hold of anyone for information horrible owners and administration. Its a wonder NY state doesnt shut them down PTA was pretty good and caring and so was the OTA but never got to speak with the PT overseeing my friends care..who was a fall risk and never received an assessment for falls. Very sad Shame on the owners..its a for profit; obvious corporate greed at play

The Sunday South Williamsburg streets are busy with Hasidic Jewish folks in all traditional black…read moreand white regalia pushing double strollers, reading thick books over thicker horn rimmed glasses. To a visitors eye, it would be as if the entire Pennsylvania Amish country came to Brooklyn, minus the horse drawn buggies. My neighbor, Mr. Chen, a 30 year member of our tightly knit Forest Hills street took ill four months ago, and I had slight reservations (mixed emotions) about going to see him even though we spent a lot of time together over the years. A stroke hit him quite hard and I was told that it severely hampered his memory, that he does not speak and that he mostly confined to rolling chairs and mechanical beds. Nursing homes always feel like Gods waiting room to me, they sadden me as the next step seems so near. Attached tubes to veiny bodies, hollowed screams down long halls and the empty eyes fluttering about are all abound. Bedford is smaller in scale, attendees and health care workers are on the go, room to room, activity to meals, smiles beaming when they look up to greet you. I found this to be the continuous theme from my arrival to my departure and the end result? Peaceful minds, content eyes, friends and family's gratitude. (Review was taken down Oct. 8th and after calling Yelp, they told me to re-post it)

Staff sensitivity. They were cruel and negligent toward my mother in law and me. They incited…read morecommunity and families against each other

hospitality suck !!!!when dealing with the patient . they need to have more patience .they walk…read morearound with attitudes can't say hi. (Nurses Cna some Respiratory can ask them do nothing. Change they butt every 3to4 hour

These people here in this facility some do care and others just there for the paycheck... I have…read morewitnessed patients ignored for along time.... feel for them! When it's time for the patients to get released from rehab center they give you the run around not wanting to loose on the money.... two family members have stayed there and given a hard time upon release... Never again! Do not recommend on my part...

This is an understaffed, dirty facility. My friend has been there for 2 years and is never seen…read moreby a doctor. She has slight memory problems which are not being addressed by any medical professionals. Her social worker is rude and threatening. She tells her that she'll send her to a shelter if she complains. Her roommate is incontinent and the room reeks.

This place is horrible. A total nightmare. My Grandfather has been in this facility for about 3…read moreweeks and never seen a doctor and only seen a nurse when it was time for his medication if that. The staff is never anywhere to be found and when you do find them to ask for assistance it takes them a half of hour or longer to assist you with what you need . My Grandfathers pamper was so soiled and it took the staff 2 hours to finally come in and change him. He also felled off of his bed and was on the floor to who knows how long until someone finally passed by the room and found him on the floor. On top of that no scan or exam was done to make sure he was alright. Everytime we asked to speak to a Doctor there was always an excuse or their favorite line to say was " The Doctor isn't in today". Just today I go in at 10am to visit and I found a dinner plate from 5pm the day before knocked down on the floor and no one ever cleaned it up . When my family and I complained about the conditions all we got was attitude from the nurses and staff members and no real solutions.Instead of my grandfathers condition getting better being in this facility, his condition quickly declined which lead us to take him back to the hospital. My Grandfather went in with 10 toes and now will have to amputate 5 due to negligence.

My father's experience here was devastating. While front-desk staff and a handful of staff were…read morekind, the overall care was unsafe, unprofessional, and neglectful. Staff frequently ignored call alarms, left him unattended, failed to take him to critical medical follow-ups, and repeatedly moved him between rooms, causing confusion and setbacks. Communication with doctors was almost impossible, medications were mishandled, and aides ranged from indifferent to openly hostile. My father suffered preventable injuries, long periods without proper rehab, and inconsistent hygiene and safety practices. Even basic tasks--like helping him to the bathroom or keeping the call button within reach--were often ignored. Across multiple floors the care felt chaotic, understaffed, and lacking oversight. This facility caused my father unnecessary pain, fear, and decline. I would strongly urge families to look elsewhere and thoroughly research any rehab center before trusting them with a loved one.

This place is absolutely horrible. My family member is a current resident (which we are trying to…read morefix) who gets absolutely no attention. He is ignored for hours, not receiving even a quarter of the care their website promises and worst of all, our concerns as the family are being ignored. Everyone says it's not their problem or brushes us off without giving us direction on who can help address our concerns. We are trying one last time to be heard, if not we are filing a formal complaint with the NYC Board of Health. This place deserves negative stars based on our experience the past few months.

We had a very positive experience on the second floor with a beautiful nursing staff as well as…read moreaids , particularly Natalie,Sandy,Henry and Rene. I was so attentive a positive and went the extra mile.

My 80 year old mother was admitted to Dry Harbor Rehabilitation with serious and crippling anemia…read morefrom post-surgery internal bleeding. She was very weak and could not walk. From the time she arrived, there was someone to guide us through the process, from Galina the social worker, to Tamara, the wonderful 4th floor supervisor who is the heart and backbone of the unit. The nursing staff, and especially the techs, treat my mother with genuine kindness and patience. They always greet her with a smile and kind words, and go out of their way to keep her comfortable and calm. A special thanks to the physical therapists that work with my mother for their encouragement and commitment to her progress. They celebrate every small victory with her and somehow make difficult sessions feel hopeful. We've seen steady, remarkable improvement that we honestly didn't think possible. The building and decor are a bit dated but don't be put off by it -- the facility is clean, well-maintained, the food is good, and the culture is one of kindness, compassion and a willingness to help above all else.

My Uncle passed peacefully receiving first class care while being a four year resident at…read moreIsabella's. The wonderful memories that made his last years of life special will always be fond memories thanks to the kind, and compassionate staff. With heartfelt gratitude to each and every staff member, starting with the lovely men and women with security, Michael in admissions. The nursing director assistant Abigail. The amazing staff on the 13th floor, 6th floor, and 5th floor. Thank you to all of the staff on the final floor which was House 5. Special thanks to Nurse Andrea, Nurse Paul, Nurse Omira, Mr. Hill, Foster and all the special aides that took the time to offer cold water, grab a snack for him, or assist with feeding, and all the other thankless work that is done daily for residents who can not care for themselves. Thank you to each of the social workers Maria, Rosie, Kim M, Marilyn, and Deidre. Special thanks to Mora, for your assistance. Last but not least thank you to Dr. Horjati that provided the best medical care any patient could ever ask for. Along with the amazing hospice team. Our experience with Isabella was great because I personally was involved in my loved ones care around the clock for many years. The care that my loved one received was exemplary because communication is very important, advocating, and patience. If loved ones are not involved, no facility will offer reliable care. Isabella's is a great facility with new ownership taking over, Isabella's is moving forward in the right direction.

My son has been there for close to 20 years. Isbella CTR has been getting worse every year. His…read moreclothes get tagged with his name. But they won't take responsibility in replacing this loss / stolen clothes. The social worker / administrators never answers emails. They could get 2 or 3 emails still no reply. VERY UNPROFESSIONAL from the administrations and workers. Forget about phone calls you could leave several message. Phone calls go unanswered. The elevators could take 20 to 30 minutes to get into one. Very interesting on how they will turn this around. Very LOW leadership in this place. Staffing is always a BIG issue.