An absolutely top-notch company that truly has your loved one's needs as their top priority…read more We realized our mother needed in-home care about a year ago. We hired a local company that we fired after a mere 5 weeks. An absolutely horrible experience, and we were desperate to find a replacement. We stumbled upon Preferred Care at Home and wow! We are so grateful we found them. Allison is an extremely organized, caring owner. She supervises all of her caregivers personally, as well as having an accessible database for the caregivers to log into for all pertinent information regarding their client. This makes the day-to-day responsibilities go that much smoother. We asked for consistently the same two caregivers, since seven-day care is provided and we wanted to avoid disruptions and/or confusion for our mother. Stability with the elderly is SO important, and Allison understands that. The two caregivers that come are honest, dependable, caring and efficient. They treat my mother with the utmost respect and concern. Both are punctual and perceptive. If there is a time that either of them cannot report for work (an extremely infrequent occurrence), a fill-in is assigned - and that's where the database comes in oh-so-handy. No need to provide specific instructions about dietary requirements, medication reminders or expected duties, since it's all in the database and at the caregiver's fingertips. Allison will drop by occasionally to check on both her employees and my mother. This is such a great practice. Also, if we ever have anything to discuss with her, she is easily accessible and replies to messages promptly. It is evident that her primary concern is the comfort of her client and the administration of quality care. So impressed with Preferred Care at Home's caregivers and with Allison. We are thankful that after such an initial dreadful experience with another local provider, we were able to locate and secure the level of care that we were seeking all along. If you need quality, dependable and compassionate care for an elderly family member, look no further. I highly and enthusiastically recommend Preferred Care at Home.

Our experience at Encompass Health Rehabilitation Hospital of Naples was extremely disappointing…read moreand stressful during a time when our family should have been focused on healing and recovery. Rather than feeling like individualized, patient-centered rehabilitation, much of the stay felt like a box-checking exercise. We repeatedly encountered rushed interactions, poor communication, and a lack of attention to the patient's unique needs, goals, limitations, and pain levels. As family members advocating for our loved one, we often felt dismissed rather than listened to. There were ongoing concerns regarding delayed pain medication, inadequate overnight medication management, missing or delayed safety equipment, and charting that did not always accurately reflect what was actually happening. We also felt that important information provided by the family was not always taken seriously, despite our being actively involved in the patient's care and discharge planning. One of the most frustrating aspects was the perception that facility processes and discharge timelines sometimes seemed to take priority over the patient's actual condition and readiness. We frequently had to push for appropriate equipment, services, and accommodations that should have been part of a collaborative rehabilitation plan. The therapy itself had some bright spots, and there were individual staff members who genuinely cared and tried to help. Unfortunately, those positive interactions were overshadowed by larger issues with communication, responsiveness, and overall patient-centered care. Rehabilitation is about more than completing tasks and documenting progress--it is about listening to patients and families, treating them with dignity and respect, and creating a plan that truly supports recovery. Sadly, that was not our experience. I hope this feedback leads to meaningful improvements for future patients and families.

I broke my hip from an accident 12/27/25 and was in NCH Hospital North Naples for a few days (not a…read moregood experience there, see other review). On 12/30/25 around 4 pm I was admitted to Encompass. I stayed there for the next 11 days. Food A Doctors Cruz and Presley A- P.T. and O.T. staff (3hrs/day) A- Day Nurses and aids B+ Night Nurses and aids B Housekeeping/cleanliness B Case Manager C I was told that I would be discharged 1/12. Therefore, I was astonished that I was told at 3 pm on 1/8 that I would be discharged on 1/9 at 1030 am. I was totally not prepared to return to my home (I live alone). I had no special equipment like walker, commode (to go over toilet), and shower chair. They said they could loan me one of their walkers and I could return it later - what? I appealed this discharge to Medicare, but was informed about 3 pm 1/9 that my appeal was denied and so I was discharged on the morning of 1/10. Overall, Encompass was very good for rehab.

Very bad experience with this company! My mother was in Brookdale North for a 30 day respite stay…read more They ordered Assisting Hands to come and stay with her after a procedure, even though her Dr. said it was not necessary. We had family members there to stay with her when she returned from the Dr.'s office. When I called to say not to come they said the aide was already on her way. The next few days were nothing but problems with them forcing the care on us along with Brookdale. I was telling them every single day to stop the service as it was not necessary. I finally got them to discontinue but they still charged 2 additional 8 hour shifts. Credit card was charged and even though they were given proper notice to stop coming they would not issue a credit. They charged almost 2,000.00 and it was an awful experience. I tried numerous times to contact them but they never returned my calls. Never use this agency!

Best of the best!! Ethical, accomplished, and caring for both their clients and staff. Long history…read moreof excellent care.

Would like to comment on the excellent service and caring from Trilogy. My husband was unable to…read moreuse them, but they recommended him for hospice since they are a rehabilitation service. They actually checked in on him a couple weeks after we dealt with their service to see how everything was going. Mandy Mabry was my contact and she has so much compassion and caring. I hope that they appreciate what a good employee she is. Thank you so much.

Carson was unbelievable representative of Trilogy! He was very patient! And we were very fortunate…read moreto have met him! I have never met someone who had such patience! A fine representative !

My Dad was a client for almost 2 years. Co-owner Cami was very professional and responsive to my…read morerequests. If any situation arose that needed additional hands-on attention, she would take care of it. It made me and my out-of-state siblings feel better that there was someone responsive who we could reach out to any time.

My parents have been clients for a few years now and they have received excellent care. As their…read moreout-of-state daughter, I would like to give a huge shout out to Genny(owner). Genny has been communicative not only with my parents, but with me. Recently, she went above and beyond before, during and after Hurricane Ian. Genny was truly one of my lifelines throughout the devastating event. During the long power outage and lack of cell service in the area, Genny managed a way to remain in contact with me. She always responded to my texts/calls--both night and day. She continued to reach out with sincere concern and compassion for my parents and their situation(even though she herself was trying to navigate the aftermath of the hurricane on behalf of her own family and business). I am forever grateful for my parents' safety. Additionally, I am grateful for people like Genny who remained connected with me during an extremely stressful and frightening time. Thankfully, Genny, her family and her employees were/are safe as well. :) To say "thank you" is an understatement... ;)

Solaris is a great place to work (and live). The company motto is played out each day- doing what's…read moreright. I truly do believe that this company has the best interest of their residents at heart. Residents are happy and engaged and they are family to all of us :)

Well, I just got out of a 10-day stay at this nursing home which I attended strictly for the…read morePhysical Therapy rehabilitation. It was much less that I had hoped for and even less for what I'd expected. In no particular order I will give details of the horrors you might expect. Keep in mind that for an older person with terminal issues this might have been much better, but I was probably the youngest in the facility and only needed P.T., not nursing. I had a multiple-occupancy room (read semi-private, two patients) that had a TV each but both TVs were controlled with the same coded remote. When I would turn mine off or on or changed the channel or volume level, his would change, too, and vice-versa. It had a bathroom much smaller that any Motel 6 I'd even been in. It had belt-sander quality toilet paper. And there was no shower... only a bi-weekly schedule to go down to the "spa" always with a nurse or assistant who did their best impression of Nurse Rachet (controlling the shower hose, freezing temps, dumping handfuls of shampoo on my hair, all while seated in one of their rolling PVC shower seats. I am not a xenophobe, but when all of the staff speaks loud Creole in your presence and only barely try to speak English when they address you, I find it disturbing and off-putting. The P.T. "gym" looked more like an adult kindergarten, including match-the-shape games. The silicone rubber bands they used for muscle-strengthening made me think that I was in Joe's Garage and Kindergarten. The staff seemed more interested in whistling to 80's tunes or talking about their next meal plans than focusing on the P.T. The entire facility reminded me of a stalog; it took the door code of the day to exit a door to the outside. This might be effective against dementia patients wandering off, but I was clearly with all of my senses and it would have been nice to sit for awhile outdoors listening to the quite sounds of traffic... It took the kitchen/nutrition staff 9 days to finally get my food orders correct. I make the majority of my meals fresh and raw. So instead of blindly opting in for the lemmings' fare of heated canned food, I spent entirely too much time getting them to make me salads and sandwiches. And why are we still wearing traditional hospital gowns? It made more sense back when most of our medicines were hypodermics in the buttocks, but they have got to go. They provide no protection, they never fit, and the ties get knotted up. My assigned doctor was on vacation when I was admitted and never returned during my 10-day visit. Their inter-departmental communications were horrible, with me often repeating the same set of information to many staff members who should have shared it. I hope this will guide you towards selecting a better nursing home/rehab experience than I had.

beautiful but, climbing costs has made i impossible to live there and can be monthly up charges…read moreinstead of quarterly. It makes it hard on people that have a certain income. Maybe they have the information before they move in that the person is worth so much but, circumstances change.

Amavida staff were all excellent to deal with from the first contact to tour the facility to the…read morelast contact when my mother passed away there. From their administrative staff to their nursing staff they were kind, compassionate, competent, friendly and efficient. The facility is beautiful, the food is excellent and I would recommend it highly. I want to live there (in twenty or thirty years that is!).

This is a very highly professional organization for physical rehab in addition to the rehab portion…read moreof this facility. The nursing care was outstanding they know how to operate a high and facility. If you have to go to a rehab, we would highly recommend it

My mother, who has been living in an assisted living apartment at Terracina Grand for the past 6…read moreyears moved to The Gardens at Terracina Health and Rehabilitation after she had a stroke. We spent a long time looking for the right place for her and were happy to have found this one. My Mom is 91 years old and has had frequent hospitalizations in the past 10 years and we are so grateful for the care and patience with which she has been treated for this extended period of time. She has several physical therapists and occupational therapists in both the Gardens as well as her apartment at Terracina Grand and they always work with her to build up her strength and get back to a normal way of life. She has been in a wheelchair ever since her stroke but there are always enough CNAs and Nurses who monitor her medication and get her to and from the bathroom, as well as work with her when she has problems swallowing. The food is very good particularly at the Gardens and even though it sometimes must be softened so that she can easily eat it, she is usually able to rehabilitate herself with the help of the wonderful people who attend her there. We couldn't be happier than to have a place such as The Gardens for Mom to recuperate in until she is strong enough to go back to a more independent lifestyle which is available at Terracina Grand.