An absolutely top-notch company that truly has your loved one's needs as their top priority…read more We realized our mother needed in-home care about a year ago. We hired a local company that we fired after a mere 5 weeks. An absolutely horrible experience, and we were desperate to find a replacement. We stumbled upon Preferred Care at Home and wow! We are so grateful we found them. Allison is an extremely organized, caring owner. She supervises all of her caregivers personally, as well as having an accessible database for the caregivers to log into for all pertinent information regarding their client. This makes the day-to-day responsibilities go that much smoother. We asked for consistently the same two caregivers, since seven-day care is provided and we wanted to avoid disruptions and/or confusion for our mother. Stability with the elderly is SO important, and Allison understands that. The two caregivers that come are honest, dependable, caring and efficient. They treat my mother with the utmost respect and concern. Both are punctual and perceptive. If there is a time that either of them cannot report for work (an extremely infrequent occurrence), a fill-in is assigned - and that's where the database comes in oh-so-handy. No need to provide specific instructions about dietary requirements, medication reminders or expected duties, since it's all in the database and at the caregiver's fingertips. Allison will drop by occasionally to check on both her employees and my mother. This is such a great practice. Also, if we ever have anything to discuss with her, she is easily accessible and replies to messages promptly. It is evident that her primary concern is the comfort of her client and the administration of quality care. So impressed with Preferred Care at Home's caregivers and with Allison. We are thankful that after such an initial dreadful experience with another local provider, we were able to locate and secure the level of care that we were seeking all along. If you need quality, dependable and compassionate care for an elderly family member, look no further. I highly and enthusiastically recommend Preferred Care at Home.

Our experience at Encompass Health Rehabilitation Hospital of Naples was extremely disappointing…read moreand stressful during a time when our family should have been focused on healing and recovery. Rather than feeling like individualized, patient-centered rehabilitation, much of the stay felt like a box-checking exercise. We repeatedly encountered rushed interactions, poor communication, and a lack of attention to the patient's unique needs, goals, limitations, and pain levels. As family members advocating for our loved one, we often felt dismissed rather than listened to. There were ongoing concerns regarding delayed pain medication, inadequate overnight medication management, missing or delayed safety equipment, and charting that did not always accurately reflect what was actually happening. We also felt that important information provided by the family was not always taken seriously, despite our being actively involved in the patient's care and discharge planning. One of the most frustrating aspects was the perception that facility processes and discharge timelines sometimes seemed to take priority over the patient's actual condition and readiness. We frequently had to push for appropriate equipment, services, and accommodations that should have been part of a collaborative rehabilitation plan. The therapy itself had some bright spots, and there were individual staff members who genuinely cared and tried to help. Unfortunately, those positive interactions were overshadowed by larger issues with communication, responsiveness, and overall patient-centered care. Rehabilitation is about more than completing tasks and documenting progress--it is about listening to patients and families, treating them with dignity and respect, and creating a plan that truly supports recovery. Sadly, that was not our experience. I hope this feedback leads to meaningful improvements for future patients and families.

I broke my hip from an accident 12/27/25 and was in NCH Hospital North Naples for a few days (not a…read moregood experience there, see other review). On 12/30/25 around 4 pm I was admitted to Encompass. I stayed there for the next 11 days. Food A Doctors Cruz and Presley A- P.T. and O.T. staff (3hrs/day) A- Day Nurses and aids B+ Night Nurses and aids B Housekeeping/cleanliness B Case Manager C I was told that I would be discharged 1/12. Therefore, I was astonished that I was told at 3 pm on 1/8 that I would be discharged on 1/9 at 1030 am. I was totally not prepared to return to my home (I live alone). I had no special equipment like walker, commode (to go over toilet), and shower chair. They said they could loan me one of their walkers and I could return it later - what? I appealed this discharge to Medicare, but was informed about 3 pm 1/9 that my appeal was denied and so I was discharged on the morning of 1/10. Overall, Encompass was very good for rehab.

Would like to comment on the excellent service and caring from Trilogy. My husband was unable to…read moreuse them, but they recommended him for hospice since they are a rehabilitation service. They actually checked in on him a couple weeks after we dealt with their service to see how everything was going. Mandy Mabry was my contact and she has so much compassion and caring. I hope that they appreciate what a good employee she is. Thank you so much.

Carson was unbelievable representative of Trilogy! He was very patient! And we were very fortunate…read moreto have met him! I have never met someone who had such patience! A fine representative !

Dr. Javier Sousa is truly an outstanding physician. I have been his patient and can honestly say he…read moreis one of the most attentive, diligent, and compassionate doctors I have ever had. He takes the time to listen carefully, never makes you feel rushed, and explains everything in a way that makes you feel comfortable and confident in your care. His bedside manner is excellent, and you can tell he genuinely cares about his patients. His nurse is absolutely wonderful as well. She has an amazing bedside manner, is kind, precise, efficient, and very professional. She helps make the entire visit smooth and reassuring from start to finish. The check-in staff is also awesome--friendly, organized, and welcoming. It is clear this office values professionalism and patient care at every level. I highly recommend Dr. Sousa and his entire team. They provide top-notch care and make you feel respected, heard, and well taken care of.

I wish you could rate 0 stars My husband has Parkinson's and…read morethe last time we came to this miserable office he waited in a back room for 1 hour and 3 minutes I opened the door cuz I thought they had simply forgotten about us and the doctor walked by his stuck his head in and he said are you waiting on me and I said sir do you know there's been over 1 hour and he said fine you want to leave and I said yes so I tried to encourage my husband to find a more credible Physician Group and I was going to call Humana to see if they build it would be theft of service he has my husband has Parkinson's and had a fall recently before he can see Home Health Care and wound care he is required to come back to this miserable office before he can fulfill his home health care orders very disappointed the place should be closed

Went for a pre op exam. Worse experience I've ever had with a medical office. The attending…read morephysician was a resident who was absolutely the worse doctor I ever met. First and most important she did not listen to a word I said. They took one BP reading which was inaccurate with a EKG that was incorrect. Asked questions about my health that were inane. Never met the supervisor until the last five minutes of the exam. She was as unqualified as the resident. I would not use NCH for splinter removal. Don't use the medical facility.

All of the staff here is absolutely amazing from the ladies at the front desk, the doctor's…read moreassistant, to my new doctor, Leydis Cantillo. Both my doctor and her assistant are so attentive, courteous, and helpful. I am SO GRATEFUL that my insurance selected them and feel like I hit the lotto in getting the best care. Having a doctor that genuinely cares about their patients and their health, addressing all of their concerns, and going out of their way in giving them the extra time and care instead (instead of just seeing them as another number) is so important and valuable to me. Despite being a new patient, I was able to get an appointment here right away. The facility is clean, as well. If I could give more than 5 stars, I would. Thank you so much to all of the wonderful staff here who I spoke with as every single one of them were super caring and helpful in assisting me. :)

My Dad was a client for almost 2 years. Co-owner Cami was very professional and responsive to my…read morerequests. If any situation arose that needed additional hands-on attention, she would take care of it. It made me and my out-of-state siblings feel better that there was someone responsive who we could reach out to any time.

My parents have been clients for a few years now and they have received excellent care. As their…read moreout-of-state daughter, I would like to give a huge shout out to Genny(owner). Genny has been communicative not only with my parents, but with me. Recently, she went above and beyond before, during and after Hurricane Ian. Genny was truly one of my lifelines throughout the devastating event. During the long power outage and lack of cell service in the area, Genny managed a way to remain in contact with me. She always responded to my texts/calls--both night and day. She continued to reach out with sincere concern and compassion for my parents and their situation(even though she herself was trying to navigate the aftermath of the hurricane on behalf of her own family and business). I am forever grateful for my parents' safety. Additionally, I am grateful for people like Genny who remained connected with me during an extremely stressful and frightening time. Thankfully, Genny, her family and her employees were/are safe as well. :) To say "thank you" is an understatement... ;)

Okay...My back was killing me and I know from a MRI I have a bulging disk. My doctor recommended…read moresome therapy and sure enough three weeks latter my back feels great. I can't say enough nice things about Jorge and Chris and their incredible team. The treatment and care was incredible with their goal to get me feeling good quickly. They succeeded. Their facility was incredible clean with a cleaning protocols strictly enforced with each machine and table that I touched cleaned immediately disinfected and marked as so. I cannot say enough positive things about their service!

The name "Associates in Medicine and SURGERY" is very misleading. They are podiatrists- not…read moreorthopedic surgeons. Their associate, podiatrist Eugene Batelli, performed two surgeries on me, left foot fusion and right ankle replacement. Both FAILED significantly so much so that I found need to be treated by an ORTHOPEDIC surgeon who has discovered broken metal and screws in my left foot and a fallen arch and my right foot ankle with a replacement dislodged along with severe damage to the supporting tendon. I have had corrective surgery on one foot. My point is: KNOW THE DIFFERENCE BETWEEN A PODIATRIST WHO PERFORMS SURGERY (DPM) AND AN ORTHOPERIC SURGEON who is an MD. It can and was very misleading And I have suffered greatly because of this.