- Very friendly, generous, happy to help, good opening hours and location (for me at least).
I bought a guitar from here, they were really friendly and helpful and suggested an electro-acoustic guitar which was very basic looks-wise so that it was better value for money quality-wise. It sounded nice. They offer a free set-up for the guitar although I never got around to doing this. Also, I was unprepared with no guitar case. They tried to find me a nice one for free. They couldn't find the one they were looking for but still found me a nice padded material one so I could get my guitar home.
I bought a new battery which I put in my guitar, however it stopped working the next day, so I thought I should let them check my guitar for me in case there was an error there. I assumed they would be shut since it was a sunday and fairly late but I found the card of theirs that they had and noticed they don't shut till 5pm on sunday which is pretty good for a shop in the North Lanes. I phoned them up to double check they were open and they quickly picked up and confirmed this.
When I got there I expected to leave the guitar with them as they were due to shut in 20mins. They suggested this at first but then decided to look at it quickly just in case. The woman reassured me saying that if it was broken "don't worry, they'll fix it for you'. The battery had somehow got jammed in the guitar as it was slightly bigger than the original battery (despite being the correct one) and even though I had taken it out successfully when first testing it. Eventually one of the guys got it out by unscrewing the battery compartment. They confirmed the battery had died but took one of their battieries out of a guitar pedal they had and put it in my guitar confirming it worked.
They then suggested better places to buy batteries (places with fast turnover, Maplins own etc), and told me to complain about my battery as they could tell from the design that it was a very old one which must have been the problem. They also told me ways to conserve energy (unplug lead from the guitar end). Even though they told me where to buy batteries they were then nice enough to say I could have the one they'd put in to test. =] I walked out as they shut the shutters, so I possibly inconvenienced them but they were very friendly the whole time.
I don't know a ton about guitars (though I do my research), but customer service-wise they were so lovely that I felt I should write this review as they deserved that much! =]
I will also say that they didn't even ask to see a receipt for my guitar even though I had bought it a few months before, where some shops may have tried to shake off responsibility for anything which can't be proven to be from them or in warranty. I think this is a benefit of a small little shop. I was clearly a customer unlikely to buy multiple guitars so I don't think they were friendly just to get more money out of me. They didn't ask for anything but gave up their time and a battery! read more