l have been coming here for many years and services have improved a lot over time. l generally am…read morethrilled to have excellent doctors who are thorough and kind. One improvement is asking for patient feedback on their experience, which can call attention to both good and lacking services. l have seen changes made after submitting my feedback, which is rare. Appointment wait time is minimal, the facility is clean, with many services available in one facility including labs, X-ray, emergency dental, and physical therapy, as well as general medicine.

It is a SCAM or FRAUD . What is going on here? They…read morecancelled my friend's appointment 3 times, and each time she had to contact them and wait in line for more than 30 minutes to schedule another appointment for more than one month later!!! It is 5 months and still she has not been able to have her first visit It is beyond ridiculous. They simply do not want to provide any service. PERIOD

I happened upon this health center when the large one in San Pablo couldn't schedule an appointment…read morefor my newborn sooner than 3 months out. I'm glad I opted for this location, because my experience has been far greater than that at West Contra Costa Health Center. I always find parking in front and I have never seen more than 2-3 people waiting in the lobby. We are always seen within 10-15 minutes of early/on-time arrival, but I once saw a patient asked to reschedule because she checked in more than 15 minutes after her appointment. The clientele served here appears to be older, I never see any other children when I come but I always schedule morning appointments. The staff at the front desk isn't the most friendly, but they aren't rude. They just appear a little bored or tired. Aside from the clerical staff everyone is wonderful, especially FNP Kray. She doesn't keep us waiting and is very supportive and open minded. Her approach feels more holistic than sterile and she is a super sweet woman!

5-stars for Kaiser Hospital Security for stopping a possible car thief or preventing a break in at…read morethe parking garage. I saw a suspicious man hanging out on the 2nd level last week. He was peeking in car windows and roaming around. A guard asked him what he was doing and followed him. I told the guard what I saw, and he called for backup. A few mins later more guards showed up and chased the guy off the premises.

Spent two days here. Yesterday was my mom's appointments and today is my dad's. Good snacks in the…read morecafeteria. They have San Pelegrino Zero. The pharmacy is always a cluster f**k. I'm not sure if it's their computer system or what, but there is always a huge line. I lucked out Monday since my mom is in a wheelchair and they took me to the front of the line. No such luck Tuesday when I had my dad (with a cane) wait in a chair so I didn't get that star treatment without him. There are bad doctors and there are great doctors. On Monday my mom had a terrible appointment and then an amazing appointment. Had a good experience Tuesday with the flu and Covid vaccine clinic next door - very efficiently run. Most of the exam rooms are not wheelchair accomodating, I found out Monday. Also there are not enough high chairs for elderly patients to sit on - they can't get up from low chairs people! For a hospital there is very little attention paid to the elderly. Need more hydration stations installed, not drinking fountains. Kaiser paid for the hydration stations at the Oakland airport, at least they could install a few more at their own facilities. There's one near the cafeteria but that's it.

My husband has been a patient/resident of Creekside for 2 years so far and is receiving excellent…read morecare. He had been in several other nursing homes in the past 7 years after various falls/injuries/surgeries, and Creekside has been the best: clean, well-staffed, and caring & positive. I appreciate everything the staff does for my husband's care.

I love this place my mother had some brain hemorrhaging and some other health issues and she was…read morereferred to Creekside for rehabilitation and nursing care the staff is wonderful one of the directors there Elena Alvarez and Princess and a few others whose names that I didn't list our wonderful people and it took good care of my mom and had her walking feeling good they worked miracles highly recommended Thank you Creekside sincerely Anthony Wells

Jenny Quan, PA is the best. She has a wonderfully warm and engaging, nurturing manner and is always…read morevery prepared, thorough in her examinations. Further, the quality of her care, advice and treatment is exceptional. Stanford Medical is very lucky to have her as a part of the team. Thank you Jenny for your professionalism and all that you do!

My experiences here have been usually adequate and want to clear up if I sounded that it was…read moreotherwise. It is just in the past year that I have been hospitalized that my life seems to be over. I am not blaming anyone or anything . I am eighty years old and sort of foresaw this happening. I really appreciate overall the care and quality of the Medical Center and all of the Doctors connected to it.

You don't have to take my word for it read what the attorney general and District Attorney's have…read moreto say my loved one is going through some very devastating negligent Behavior not receiving the care that they should amongst negligence with the doctors the staff that administrator the directors and those Who oversee the directors has been my experience but read and do your own homework and your own research and you'll find this is a pattern since they have opened don't take my word but I'm just speaking on my experience it's been all bad even the doctors and private for the hospitals are complaining if you love your family you love your loved one this is not the place for him and these people frankly don't care they put on a good show but believe me they're in trouble and they're very discriminative racial

My 87-year-old mother was in Vale for five months and I was very impressed by the caring,…read morehard-working staff. My mother has Alzheimers' dementia and she can be a difficult and confrontational patient. Everybody at Vale --from the nurses to the cleaning staff -- was so understanding, caring and supportive of her. They are definitely overworked and understaffed (as are all nursing facilities in this price range), but they never failed to care for my mother with warmth and personal connections. For an institutional setting, the food is good, too. The neighborhood does not offer much in the way of places to walk, but my mother was recovering from a broken knee and that was not an issue for us. For a family like ours that could not afford paying for a premium upscale facility, Vale was a godsend.

I had a very good experience with Stephanie Argast, a Health Educator at the Pinole Kaiser Medical…read moreOffices. She is a good listener, and carefully explained solutions to my health problems. Our discussion was calm and professional. I didn't feel like she was just following a script or set program. We simply discussed my medical condition, and she offered treatments and links to reading materials online. I had a very good experience.

Oct 1 2025. 4.5 stars…read more This is a nice quiet hospital. The check in staff are efficient and for the most part easy on the eyes. There is no Emergency room here. If you are in that kind of bad shape you better get a move on to Kaiser Richmond or Kaiser Vallejo. I have been going here for decades and have never had a bad experience with one of their doctors. Well there was that one lady doctor who wouldn't give me a note to tell my boss lady to quit bullying me. That doctor is gone now so you won't get her. So is that boss lady. When I was younger I used to use this spot to look for dates. After I scored a few times I wised up. Most the chicks you meet here have too many "issues" , if you know what I mean. Real high maintenance types. If you live in the area and are a Kaiser person you could do a lot worse than Kaiser Pinole. My personal doctor, Dr Thang, has always been thoughtful and very caring. Get her if you can.

The Berkeley Free Clinic is an American treasure. I have been going to dentist there for a long…read moretime. The room is clean, the staff is friendly, and the service is professional. I am truly grateful that BFC has stayed open all these many years to serve low income people in need. And it really is free, but I always make a donation to help keep them afloat!

They were really nice and helpful to my daughter. There is no parking, come prepared to pay or walk.read more

When a friend from another state needed urgent care we went to Lifelong! So impressive. Short…read morewait. Friendly, knowledgeable and professional staff. Immediate lab results. Smooth interface with a pharmacy. As a long time Kaiser patient I was delighted to see how another heath system works. Kudos!

Lifelong Medical on Harbor Drive in Richmond California gave amazing service. I was from out of…read moretown and needed to go to an urgent care center. They performed the necessary tests and prescribed medication. Two days later, they contacted me with the results of those tests and determined that a new medication should be prescribed. I was on my way home, and Danielle, the nurse, arranged to have the new prescription sent to my pharmacy in Nevada. They went out of their way to secure my well-being.