I recently took my 75 lbhusky to BrightCare Animal Hospital during a crisis, she had a stroke in the middle of the night. Initially, I was a bit concerned because I had seen negative feedback about the hospital on Yelp, but my experience turned out to be very positive. From the moment my pet was admitted, I felt she was in good hands. The staff was amazing, and Chelsea, who took care of her, was particularly sweet and caring. The next morning, we met with Dr. Shoup, a neurologist, who provided excellent care for my pet. She started her treatment early in the morning and worked tirelessly until 1 AM, maintaining her energy and showing real compassion for my pet. I understand some of the concerns regarding costs, but the level of care I received for my baby was absolutely worth it. The follow-up care has been more affordable, and I appreciate that they continue to answer my calls and provide support. Overall, I feel fortunate to have found BrightCare Animal Hospital and would give five stars to Dr. Shoup for her dedication and expertise. I highly recommend this hospital for anyone in need of emergency care for their pets. --- read more

BrightCare Veterinary Group - Animal Neurology & Imaging - Nikita at home after her stroke, comfortable and resting quietly - Emergency Pet Hospital Near Me - Mission Viejo, California

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Do not take you dog or cat here. You will be sorry. We spent thousands of dollars trying to fix a ear infection for one of our Abys only to find out later she had an anomaly in her inner ear that needed to be corrected. This was after MRIs and numerous and CAT scans which resulted in faulty, incorrect diagnosis, including two surgeries to remove her ear drum. Our cat suffered for more than a year and a half at the hands of these incompetent people. They were working us for money. These people should be investigated by the state, and in fact I think there is an investigation in progress. Run form this place! read more

Dr. Haghnazary tried to push for unnecessary, expensive tests on my pet which made no sense. It seems like he tries to exploit an already stressed out pet owner, which results in them agreeing to whatever he says. His bedside manners were also poor; and he came off as arrogant. I wouldn't trust this guy with my pet. Bring your pet to a different ER. read more

My French bulldog Archie had a very complicated and rare condition that was expertly solved by the good folks at Brightcare veterinary group. His surgery was a success and there's been no complications. Here is his story. Two months ago, Archie had developed a slight wobble and trouble keeping his balance in the hind quarters. He had a bulging disk operation previously, So I took him to see his usual neurologist in Los Angeles. We soon discovered, after MRIs, this was no routine disk bulging , something very different and rare had occurred. A cyst was growing inside the sheath that surrounds the spinal cord and put pressure on his nerves. This Animal Hospital proposed an elaborate procedure and wanted to have several different departments in the operating room including orthopedics to apply plates and screws to his spine after neurology had removed the cyst . I found this to be too invasive and be certain to have a long recovery time. I sought another opinion and went to another neurology center in Orange County and the doctor there told me the spinal cord was scarred, he would not be any better after an operation, he would become paralyzed so the answer there was let it run its course do nothing. I then thought maybe there's a neurology center that works with special equipment that's less invasive and had more experience. I added that to my online search particulars and discovered Brightcare and made an appointment. I talked with Dr. Gorgi, he knew about this condition, even specializing in it in his residency years. He spoke of their special bariatric recovery chamber. He talked of less invasive process he uses and saved Archie from a paralyzed future. Just imagine the care and surgical expertise required to remove a cyst inside the spinal cord without causing any collateral damage. Super talented for complicated cases. Worth the long drive. Thank you to the friendly front desk folks and the talented Vet techs. Ivan, Archie sez hi and he misses you. Archie spent 10 days in post op care and Ivan was his midnight nurse. read more

BrightCare Veterinary Group - Animal Neurology & Imaging - Look at that face. He will live a better life now. Thank you Brightcare. - Emergency Pet Hospital Near Me - Mission Viejo, California

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Our 12-year-old Golden Retriever was diagnosed with a benign brain tumor on March 14, 2024 after suffering 2 seizures. Since then, I have been taking him to BrightCare for checkups, at first, every three, now, every six months, and I have been consistently impressed by the expertise and compassionate care provided. Thanks to Dr. Shoup's exceptional knowledge to treat his diagnosis, our dog has not experienced a seizure since March 14, '24. He has been receiving effective therapeutic care since the diagnosis. Under BrightCare's guidance, he continues to live a happy and fulfilling life. I highly recommend Dr. Shoup and the BrightCare team for any pet facing a similar diagnosis. Thank you BrightCare team!! read more

BrightCare Veterinary Group - Animal Neurology & Imaging - George - Emergency Pet Hospital Near Me - Mission Viejo, California

When I took my 12 year old puppy Wiskey in it was to late, he had died in his sleep. It was 11:00 pm on Dec. 29, I was beside myself with grief, probably in a bit of shock and didn't know what to do. I ended up taking my pup to Brightstar and they were wonderful. I wish they were a regular vet service because they would be my new vets. I'm going there today to pick up my pups remains and bring him home. What was really unexpected was the sympathy card I got signed by the whole staff; thank you so much. read more

BrightCare Veterinary Group - Animal Neurology & Imaging - Saying my final goodbye to my puppy. - Emergency Pet Hospital Near Me - Mission Viejo, California

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I wish I had read the other reviews before bringing my dog here last night for severe pain. While the woman who answered the phone was kind and accommodating, the experience changed completely once I arrived. The staff at the front desk were cold and dismissive, and the overall atmosphere felt rushed and unprofessional. The vet gave my dog a pain injection based on what seemed like a guess--no imaging was offered, no real diagnostics done. They then tried to sell me overpriced medication, even though my dog wouldn't have started it until the next day--by which time we already had a neurology appointment scheduled elsewhere. After getting home, my dog was dazed, confused, and continued to pant and cry in pain for hours. I called the clinic back, concerned and unsure what to do. I was told the reaction was "normal" and that I should contact the other hospital for further help. They wouldn't even let me speak with the vet on duty because it wasn't the same doctor who saw her--despite the fact that any vet should be able to read notes from the visit. The lack of follow-through and genuine care was incredibly frustrating and distressing, especially during a medical emergency. I absolutely do not recommend this place. read more

This clinic is the worst veterinary clinic I have ever been to. Dr. Reza is the worst vet I have ever seen and the most deceitful doctor I have ever encountered. Dr. Reza killed my aunt's healthy dog during an MRI. How did we find out? When we took our dog's body for a second check-up, they told us the medication they gave was given by mistake and caused his death. It is clear that Dr. Reza does not care about the life of the animal--he does not love animals, and they have no value to him except for money. When we went, the first thing they did was take the payment, what kind of clinic takes the money first and then performs the procedure? Please, I beg you, do not go to this clinic i do not want you to suffer the same terrible experience I had. read more

RUN AWAY. GO to Rise! I had to take my dog here for a neurologic disorder. She was in the hospital for 5 days & I could not put my finger on it but my gut told me not to come back. Staff couldn't answer basic questions at discharge and read off a script. Couldn't even pronounce medical terms. After my dogs 2nd round of treatment when our neurologist was out. Staff was so vague with me. Never gave discharge instructions and NO one called me back after I let them know she wasn't doing well. I knew from day 1 I should have received a 2nd opinion. I finally did and today after a 3rd round of treatment at Rise I realized that Brightcare for the exact same treatment charges over $1100-1200 and up for the treatment Rise charges $250-$350 for. The Rise staff were in total disbelief when I showed the almost apples to apples invoice. RUN from Brightcare. I would have never thought to post a review until I realized how much they were charging. I feel bad for Dr. Shoup because she really is a good neurologist. The thing that disturbs me the most is that if I did not have insurance the thought of having to pay $1200 each month to keep my dog alive would be so economically hard. Many families CANNOT afford this. So what do they do Brightcare???? Put their dogs down because you want to charge $1000 more per month than Rise who is down the street? Makes me so ill just thinking about it. read more

BrightCare Veterinary Group - Animal Neurology & Imaging - Brightview Bill - Emergency Pet Hospital Near Me - Mission Viejo, California

when I was down and out and struggling, and my dog was almost dying, Dr. Robert Righter stepped up and all the support staff I 100% recommend this hospital! I can't tell you what this doctor did for me. I was losing my shit. I thought my dog was gonna die and this doctor saved him and actually gave me a huge discount on the finances. i'm probably not supposed to say that but he did you know why because he's full of compassion and he's kind I 100% recommend this hospital at any time you have an emergency I even found this anywhere ever so this is an absolute endorsement of this hospital. He saved my Henry. I'm forever grateful. read more

BrightCare Veterinary Group - Animal Neurology & Imaging - Henry - Emergency Pet Hospital Near Me - Mission Viejo, California

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Just under a week ago, my beloved Chihuahua Valentine was struggling to breathe, and I called BrightCare Veterinary Emergency Hospital at 11:02 pm. No answer so I left a message and drove her over to BrightCare. I did not receive a call back. Valentine had been a Neurology patient of BrightCare for about 5 years. When we arrived to BrightCare Emergency Hospital, I rang the doorbell and they let me in. I explained my dog was in need of oxygen. They took her to the back and said she was given oxygen. The Tech working with a beard told me he needed $1,500 right away. I said I had about $300, and said we've been coming there for years. Also BrightCare would in the past get a pre-approval from my pet insurance and charge me my portion. This Tech lacked the empathy that is promised on the BrightCare website. I was filling out the necessary paperwork, and the Tech took me into a room where he advised they no longer take my pet insurance. Mind you my dog was still in a medical emergency. The heartless Tech wasted even more time with me in this damn room. He gave me the name of another vet hospital 17 miles away in Irvine, gave me my dog back, and sent us away. I was alarmed and disgusted. I was stressed out and he made it even worse! My first priority was to get my dog the necessary care she was in desperate need of receiving to save her life. I left and when I called the place in Irvine, they said not to come so far, and to go to another animal hospital near where I was. So I arrived at the next animal emergency hospital, and my dog was now loosing her life. They took her, and said her heart rate was very low. They then gave me paper work to fill out. Three minutes later, the Tech came back and said my little one had passed. I was in disbelief and so angry. If BrightCare had helped my Valentine in the first place instead of focusing on the money/cost, she might have lived. They wasted my time while my sweet dog suffered gasping to breathe. I do not recommend anyone that cares for their pet family member to ever trust the precious life of their animal to BrightCare Emergency Animal Hospital in Mission Viejo. I trusted them and when we needed them the most, they cared about money only. Just a side note, I always paid for the services without issue. I called BrightCare two days later to share my disgust of their treatment of us. I was told by the Manager that she would speak to the Manager of the Emergency Hospital, and follow up with me. Next day, I received flowers from Valentine's Doctor at BrightCare apologizing for not being there when we needed them most. Nice gesture, but what we needed was for them to deliver the care they promise to deliver to the pets. Not sign my pet's death sentence by sending us away and not administering care. BEWARE of BRIGHTCARE! read more

This place is a scam. I came here 2 months ago and got subcutaneous fluids for my 16 year old chihuahua. I also stupidly paid for all sorts of other test. Today I came back again and they wanted to charge me $1800 for more test and refused to give her the subcutaneous fluids that we came for. She's an older dog at the later stages of her life and I'm just trying to give her a little hydration. And these ruthless people try to drain you for all your money. read more

Terrible !!! The front end staff are rude & uncaring. No follow up by staff as promised. 1 Dr seemed to be quite capable but the techs & assistants couldn't care less about my pet. Would NEVER recommend !!!! Less than -1 star read more

Con-artists! They will trick you and do tests and procedures without your written consent. The charges are absolutely insane. Dr. Haghnazary will try to scare you and make you think you need a ton of testing and that your pet is more sick than they really are. They recommend hospitalization and surgeries when it's not necessary. I did not trust him alone with my pet and honestly thought he'd do something or lie just they could charge me more or claim something else was wrong. Don't come here! Save yourself the stress and financial heartache. They don't give a crap about your pet. Never got one follow up call after spending so much money there. Honestly the whole experience makes me ill. My poor pet left feeling worse. I should have never gone here and will never go back for anything. I wish I read the other reviews before I made this mistake. read more

Quoting a family 3900-4400 to treat cuts by the eye is criminal. I'm sure you do amazing work, but just because you can charge a fortune doesn't mean it's right. An average pet owner doesn't have that kind of money. Seems like you didn't get into the field to help pets, but just to get rich. read more

Garbage practice in a strip mall with the only thing going for it...it's pleasant interior, likely on info and belief, due to gauging their patients. My dog was brought to BrightCare where they over billed me which I was willing to pay and while I was paying the bill and discussing options...the vet left my dog all day in a back room under a heat lamp without adequate hydration. The garbage practice did not complete basic services - like making sure my dog was hydrated and when I asked the vet, he made an excuse: "We have to make sure it is the right kind of hydration." That's why we didn't hydrate your dog 7 hours ago. That's right: The $8000.00 estimate described hydration on the list of treatments for my dog as a second treatment/an afterthought with a demand for more money. My little angel was not a priority...my dog arrived in better condition than when I picked him up. I left several voicemails for the owner and managers of the practice with zero call back from anyone. This place is all about the money...I failed to read all of the reviews BEFORE bringing him here. Negligence is too kind of a word. This charlatan practice should be called DARKCARE. My family member died as a direct result of this practice delaying care, as their sole focus was about the money. Now my baby is DEAD. read more

Under the horrible circumstances, I really appreciated the helpfulness, kindness, and empathy. The staff had at this location.

This review is long overdue but I just want to personally say I appreciated how this emergency vet handled and took care of my 14yr old basset hound when she had passed on December 25th of 2021 in the morning. She had passed at home. About 1-2hrs later, I was recommended this vet by a friend who used their services and called letting this vet know we'd be coming to have my baby cremated and taken care of. I was really grateful due to them being open on Christmas morning because I was a mess and ran out of options. Some of these reviews are harsh and I can't help but to feel they're over exaggerated. This is Yelp so it's easy to hide your identity along with that, this is an very privileged area of Orange County. There are plenty of vets here, emergency vets as well. You just need to keep looking for a vet that is affordable to you and treats your pet with the care and attention they deserve. I'm pretty confident that most pet owners have found vets that work and don't so honestly, I feel a lot of these reviews are over exaggerated when there's more places that'll take care of your baby. read more

BrightCare Veterinary Group - Animal Neurology & Imaging - Emergency Pet Hospital Near Me - Mission Viejo, California

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Looking at the recent reviews, all one star, one of which took place only two days after my experience at BrightCare, I am truly baffled as to why my experience was so different. And don't think I was just lucky. There was too much going on with my experience to chalk it up to mere luck. If you look at my other Yelp reviews, you will see that I have been giving legitimate reviews for some time - many positive and many negative with detailed explanations as to why (as you will see soon enough in this review). In the case of my experience with BrightCare, which took place from June 20 to 22, 2025 my experience was excellent, though the outcome was not. During that time, I visited the office a total of 6 times. First a note about my Pug - my 16.5 year old boy named Fuji, suddenly had a massive seizure the morning of June 20th. By the time I was brought him to in, he had been having the seizure for 1.5 hours, a horrifically long period of time. If I had known about BrightCare, I would've had him there in under 20 minutes (still a long time for a seizure, as I discovered). They took Fuji in immediately, stabilized him and kept him in an effectively-induced coma while we waited for his brain inflammation to subside. Unfortunately, the strain was too great on his heart and Fuji passed away after 41 hours of hanging on. As to my experience: Like I said, I visited the office a half dozen times over 3 days and dealt with a variety of front staff. They were, without exception, accommodating, friendly and sympathetic to the stress and heartache I was going through. The doctors, and I dealt with 4 of them, were all great. First I met with Dr. Righter, who, after examining and recommending a course of treatment for Fuji, spent a good half an hour discussing his condition with me. Later in the day, I was fortunate to speak with Dr. Gorgi, the resident neurologist about Fuji's condition, risks and possible outcomes. I stopped by to visit Fuji in the afternoon of the first day. The front staff made sure that I was able to go into the back area, where I was able to see the attentive care Fuji was receiving from the back staff and veterinarian. They allowed me to spend the time I wanted with Fuji, about 20 minutes . I called in at midnight to check on Fuji and spent a good 20 minutes speaking with Dr. Baeza, who struck me as very knowledgeable as well as quite kind. The next day, I visited the office twice, once in the morning and once in the afternoon to again visit Fuji, who was sleeping peacefully both times. Early the following morning, at 12:22 am, I received a call from Dr. Baeza who told me that, after attempting CPR (which I had consented to), Fuji had passed away. I quickly travelled to the office to be with him, and spent 3 hours there, until 4:30am. Throughout that time, Dr. Baeza gave me the time I needed as well as checking in every now and then. She was so kind. Make no mistake, the final bill was high. I will say that at no time, did anyone in the office try to up sell me on tests or extravagant or unnecessary courses of treatment. My life experience has made me a quite skeptical person, and I have had negative experiences with emergency vets in the past. Yet, In the course of my discussions with BrightCare, the vets were always honest and forthright. I had detailed discussions with them throughout my visits about Fuji's treatment, and I could see what they had told me reflected later in the details on the bill. Again, it was expensive, but I have the comfort of knowing that Fuji had received the best care possible. Again, I can't reconcile my very positive experience with the other recent negative reviews, but this is my honest review. I want to thank the staff and doctors at BrightCare, and in particular, Dr. Righter, Dr. Gorgi, and especially Dr. Baeza for the excellent service, and expert care that you provided my Pug Fuji after he suffered an enormous seizure on June 20. You were all so kind and compassionate and I felt that you provided my Fuji with the best care possible. Thank you so much. read more

Our dog swallowed a piece of chicken with bone. I called ahead of time and told them I have a nervous dog and needed a doctor that was going to be patient and handled with care. I did not want this to be traumatic experience for our dog. When we arrived, I was greeted by the front desk girl and she was so kind . The staff made me feel like I came to the right place. The doctor took great care of our dog as well. He walked out very calm and did not seemed stressed at all. Would highly recommend this place. read more

BrightCare Veterinary Group - Animal Neurology & Imaging - Emergency Pet Hospital Near Me - Mission Viejo, California

NEGATIVE STARS. This place preys on the pet owner's desperation and love for their pet. I don't even know where to being... I guess if you have endless money, this place would be okay for you, but not if you want honesty and quality care. We were charged $5,000 for my dog's 9hr stay here at the vet, where he ended up passing away. When looking at the paperwork the doctor had said "possible DOA" when we arrived, so why did they do so many unnecessary tests and not communicate this to us. A lot of the tests were bull and redundant. A simple urine sample and blood test told you our dog had an AKI- kidney infection & what type of bacteria was causing this. They were also unable to provide me proof for many of their charges. The worst part was not even the money. When we called the vet to get an update on our dog they said he was unconscious!!! Seeing as we were paying for the one-on-one care, I was shocked to find out no one had called us. We were the ones calling all day for updates. Then, as we were rushing to the vet, 10 minutes later they called us to let us know our pet had passed. It was for this reason I contacted the veterinary board. I don't understand why the two doctors weren't honest with us from the beginning of how bad our dog's condition was and that the prognosis was not good....we would have chose to make him comfortable in his final hours or even consider euthanasia....instead they charged us $5,000 for 9 HOURS!!!! read more

Never have I ever been so unhappy about services rendered.. these people are extortionists! They care only about how much they can charge you. We were lucky to get out of there for onLy $7400.00. They wanted another $13,000 for surgery which they claimed might not solve the problem. Called us at 2am to scare the hell out of us. We picked the dog up with a catheter and took her elsewhere. She had surgery that day for $3000 and no after care. Hard to believe they are still in business. They take advantage of your emotions dealing with an emergency situation. Stay away! Tried to reach out for the doctor and it took two moths for him to get back to us. They put the fear of G-d in you in order to get more tests and more money. It's all about the money there. They take your dog at the curb you aren't allowed inside, and make you think like she is getting good care when she's just going into a cage. She came out smelling so bad. Nothing redeeming about this place! read more

PART 3: After demanding for our dog back, the only actual "animal lover" I encountered from this place was the young girl who brought our dog out to us. She was gently holding him and gave him a kiss before she handed him over. I think this girl in here is the only one who showed our dog any love and comfort while he was under their care. I just hope she was there the night before when we took him in. We ended up taking our dog to Ambassador Long Beach Vet Hospital and instantly felt so much relief. They went over the x-rays with us in person, explaining each and every damage/concern point. They showed us so much compassion, empathy, and professionalism. Our pup survived surgery with ALL his organs still kept inside of him. We saved THOUSANDS of dollars by switching vets, but ultimately I believe we saved our dogs life by switching vets. Not to forget to mention that our pup was scheduled to get an updated rabies vaccine the week following this incident. We informed Brightcare of this and they said they would administer his rabies shot now since he was bit by another dog. They gave us the paperwork that "showed" this. The document lacked the date administered, the batch number, the doctors license number, no doctor signature, and had his weight listed as 3.2lbs.. He's 7 pounds!! I'm suspicious that they even gave him the vaccine, but they sure charged us for it. The negligence of this hospital has me completely dumbfounded. They are sneaky, slimy, and should not be trusted. Please read these reviews and believe them, your pet is much better off somewhere else than this. We are just so thankful ours is alive and expected to make a full recovery. I know we wouldn't be able to say the same if we left him at Brightcare. read more

Review update: STILL no completion of the investigation with the CA state Veterinary Board!! I'm now emailing both the board AND Brightcare about this issue because apparently Brightcare is sitting on paperwork to complete & they're dragging their feet. The receptionist Wendy didn't appreciate my email requesting that she assist in following up as to why they haven't completed the documentation provided by the investigators and got pretty snippy over email with me lol!!! (Turns out she doesn't like being held accountable for negligent behavior at her place of employment. Not my issue she works for a scam artist!) read more

BrightCare Veterinary Group - Animal Neurology & Imaging - Invoice from Bright Care - Emergency Pet Hospital Near Me - Mission Viejo, California

I brought in a lost cat that was struggling and they told me to euthanize the cat, pay $4000 for a diagnostic or walk away with antibiotics for $311. I decided to pay the $311. They also charged me $12 disposal for a syringe they used to provide the antibiotics. They told me the cat was probably on the streets for months, didn't have shots and was dangerous to touch. This was the sweetest cat, and there was no way I was going to be putting it down without at least some basic care. It turns out it was a 20+ year-old cat that belonged to a family not far from where it was found. It had been out less than a day. The family was so happy when the cat was returned to them! Had I put it down as suggested by this vet, this family would have been devastated! I was not planning on writing a review however when I called to make a complaint, no one ever called me back. Shame on Brightcare. Definitely not a pet friendly establishment. read more

Brought our dog in due to severe lethargi after ingesting a bone. They were so kind and so quick to respond. Their communication is awesome, they really truly truly care about your pet. Emergency vets usually get a bad rap, I have used a bad one before. I will use Bright Care for any and all emergencies my family and I have Honestly, I cannot think them enough. They truly are incredible and definitely care. read more

Brightcare was recommended as an urgent care by at least three veterinarians when my elderly dog was experiencing a health crisis after hours. The entire staffing team was extremely compassionate and patient. It's clear they have been trained on how to handle clients who are worried or grieving. The level of care my sick dog received was above and beyond and I have no doubt she was in the best hands during this time. The vet was exceptional. He was very clear, straightforward, and objective. His diagnosis and treatment options were transparent and the outcome of each was made very clear. He was patient and answered all of my questions and was straightforward, but very compassionate, about realistic expectations. He also gave me the time to process all difficult options. When exploring questions on quality of life both vet and scheduling staff made me feel I had the best information possible and emotional support for a difficult situation. In addition, the pricing for care was very reasonable for the level of interventions needed. When I visited my dog it was clear to my family and I that she was calm and comfortable. She did not seemed upset or stressed in any way. For a dog with significant vet anxiety this is saying a lot. I'm very grateful for the reccomendation to Bright Care. If your pet is having a health emergency I wouldn't hesitate to bring them here. Thank you everyone at Bright Care for supporting my family during a difficult time. read more

BrightCare Veterinary Group - Animal Neurology & Imaging - Gretel Sassy Girl - Emergency Pet Hospital Near Me - Mission Viejo, California

I used both their ER facility and follow up with Dr Gorgi for Neurology. The staff here are super compassionate and helpful in times of crisis and distress. Even at 2am, the downpour of rain and me having a panic attack because I thought I was loosing my fur baby. Unfortunately, when I was given the estimate of having him stay the night to be monitored at $2500 , I had to decline and watch my pup for hours until my normal vet would open to be seen. It's a private hospital, unfortunately for me, it comes with a hefty price tag. Including lab costs. Dr Gorgi is a great clinician, with awesome bedside manner. He listens and understands financial limitations regarding certain circumstances without judgement. He's on my list as clinicians to help with my pups seizures and neurological needs along with my team at Banfield of which I have my insurance with currently. Save your Pennies because coming here will cost you a pretty penny. Especially, the Emergency Department. read more

BrightCare Veterinary Group - Animal Neurology & Imaging - open 7 days a week - Emergency Pet Hospital Near Me - Mission Viejo, California

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We had an absolutely horrible experience here. We had an emergency situation where our dog was unable to use his hind legs. This happened in a matter of hours, and he had never had any health issues before. We were obviously in a crisis and in panic mode. We took him here and they brought him through the emergency vet, which was fine. We paid extra to speak with the neurologist. The neurologist pushed us to do an operation and would not do an MRI without us confirming that we would want to do the surgery. She kept saying "I know you would do anything to take care of your baby." She explained the situation with our dog, but was cold and clearly focused on surgery only. This is extremely manipulative and unethical. When they showed us the estimate for the MRI & procedure, it was double what we had researched and were quoted at other vets. We told them we would like to leave and asked for our pup back. Our dog was in the back being checked on. The vet tech said "hold on, let's see if we can get you a plan B option!" She went in the back and then came back out with another write up that was exactly half of the original one. We asked why this couldn't be the first price they gave us. They began throwing in various discounts and changing the price. We still left and were appalled that they were treating this situation and our emergency with our dog like a car sale. We went to a different clinic, which was a much better experience, despite the horrible situation we were in with our pup. I received a call later from the same neurologist here stating that if we received an estimate from another clinic that they would match the price. She also stated that she would support us whether we wanted to do surgery or if we wanted to do medication or therapy as an alternative. Absolutely appalled by the unprofessionalism and how much they take advantage of families who are already making a difficult decision for their pups. This place is a scam. read more

You only have two choices at BrightCare Veterinary ER. Pay thousands upon thousands of dollars to save your animal, or euthanize them for hundreds. Both options are disgusting. There is no middle ground. They take advantage of you and charge inflated prices and fees. Average ER visit will run you at least $3,000 to $4,000 (this doesn't include surgery, it's just fees and overpriced meds). Some reviewers say they paid $10,000. Don't be fooled by their $97 exam fee. That's just the beginning. Oh, and by they way, the $4,000 we paid did NOT include any surgery or any intense labor. It was just ALL FEES. $4,000 for simple X-rays, a 10-minute ultrasound (done lazy-style because they CUT our dog's skin with the fur clippers), overnight stay in a cage (yay! you'd think you'd be staying at the Ritz for those prices), and some blood work. Oh, and don't forget the quadruple-priced generic meds. So yeah, either pay thousands or be prepared to kill your animal. Those are your choices. read more

Make sure you verify all your invoices and communication is clear, otherwise you may be in for a surprise on the final invoice.

Had to bring my chihuahua in tonight and Dr. Baeza and Bree were very helpful and knowledgeable. They resolved the problem quickly without overcharging me. I would highly recommend this animal hospital the facility is clean and they truly care about your fur baby. read more

Run!!!!!!!! Zero stars! They feed on your fear and take your money! Over 15K my dog almost died due to their negligence. I am now in severe debt luckily, I was able to save my dog somewhere else, but they made him way worse and malnourished. Don't ever ever EVER bring your dog here! If I was rich, I would sue them and get my money back. All the tears and sleepless nights thinking my puppy was being taken care of. This place is the worst nightmare for a pet owner. PLEASE SAVE YOURSELF THE HEARTACHE AND YOUR WALLET! read more

Zero stars. Do not take your animal to this place. I took my 4 year old dog here and they told me that my dog had IVDD a spinal cord disease. They wanted a down payment of $6,000. They suggested he have an MRI the very next day and said he would need spine surgery that may or may not solve the problem. When I asked to just have my dog made comfortable for the night they were rude and a tech came in with my dog and said, "here's your dog, he's good, you can leave." His response was rather shocking and rude considering my dog was not good! They also failed to medicate my dog until right as I was leaving, and my dog was in pain for a good two hours before he was comfortable at home and able to relax and rest. The next day, I took my dog to an animal Hospital that my family recommended and my dog does not have a Spinal cord disease. The vet was careful to do non-invasive treatment and treat what she believed was an injury. After coming home for a few days on her treatment plan my dog is completely fine. If I would've listened to these insensitive vets at Bright care my dog would've gone through unnecessary treatment and surgery and I would've been out between $6,000 to $8000 as per the quote they gave me. Do not take your animals to this place. read more

Wanted to wait till we did a follow up with our vet to leave this review. Last month our dog was throwing up and pooping up blood. Our vet couldn't get him in so we brought him here. After the initial visit they gave us a quote for all the tests with a minimum to maximum cost. After they did the test They called us back a few hours later and the first doctor told us his liver levels were elevated. He said thank god we brought him in and made it sound like he couldn't gone into liver failure if we didn't. They gave us the quote for minimum to maximum payment of his treatment and said they wanted to keep him over night. As we were terrified at that point we agreed. They also don't treat your pet until you pay the minimum balance and then it just skyrockets from there. The next doctor we talked to called to update us on his stomach issue and we asked about the liver and he made it sound as if the liver thing wasn't really an issue so at that point we were confused and when the doctor would explain to us he explained as if we were supposed to understand what he was saying. So still at this point our dog has to stay over night and we really don't know what's wrong with him. The next morning I called to check if he could come home and she told me to call back at 7:30 and the doctor would have an update for me and they were doing his blood work again and would have results. I called. He wasn't available. So after two hours I called again and still not available. At this point I was really irritated. It was 10pm and wasn't told definitively if my dog needed to stay another night or what was really wrong. She told me "we're an emergency vet so the doctor is really busy" yea and my dog is also in your emergency vet and I wanted answers. So after insisting I get answers the doctor called me back shortly after. His liver levels were down but they wanted to keep him on the treatments so we'd be able to give him meds at home. At this point we're still thinking something was wrong with his liver and not getting an answer on why this happened, if it could happen again etc. Finally the next morning I basically demanded I was picking him up as he is my emotional support animal and it was really hard being away from him and I still didn't fully know what was wrong. So conveniently for them our bill just happened to be at the full maximum side of what we were quoted and actually ended up being way more cause their quotes don't include tax and they hand you all the meds and send you on your way without even asking if you want all the meds. They also gave him a pain med right before I got him. When I took him home he was so strange he didn't even seem like my dog and of course when I called asking if that was normal given the meds they told me I could bring him back if I was scared. So I called my vet and the kindly explained that was normal with the pain med and it would ware off but this place didn't bother to ease my mind by telling me that. I had also made it clear I wanted to talk to the doctor to get more direct answers and of course he wasn't available. Just took him to my vet for a follow up and she told me the liver enzyme that was elevated, elevates on its own when diarrhea is present and left her no cause or concern or reason to believe he has liver issues what so ever. They explained most of it was his stomach infection which could've absolutely been treated at home and not two nights in the ER. But since they initially lead us to believe it could be something with his liver obviously we listened to that. So after hearing that and the experience we had here they just want your money. Our bill was insane and they don't give you any clear answers just tell you to bring him back if somethings wrong again. I felt during that we were being scammed out of our money but every time I asked if he could come home they made me feel like that was a horrible idea. Wish I listened to my gut. read more

I was so surprised, they did a really good job, found out exactly what my cat needed, I was so scared that he was going to lose his eye, but I'm glad to know that he's going to be OK now. I didn't feel like they were only for the money, in fact I was so worried about my cat but they told me that he was being held by the veterinarians, my cat is super sweet. And on the way home he was so happy, he wasn't even crying that much like when I took him there, I think he realized it was a good hospital and enjoyed his time. read more

While talking with Dr Lacy she hung up on me! Very unprofessional and down right rude.When I asked something she got upset and hung up on me. Hanging up on customers is never good. It seems stress doesn't agree with her. My dog is dying and I'm stressed out about it but having a so called professional Veterinary Doctor hang up on you instead of letting you know how they can help is just plain rude. If this was the last place on earth I wouldn't go there ever again. I can't express how disappointed I was with how that Doctor acted. I would say to anybody listening, "don't go there". This all happened after I took my black Lab in there and the visit cost me a hundred bucks for basically nothing. I could have given that hundred to a bum on the street and felt better about it. What a rip off. read more

We just lost our 10 year old Havanese, and Brightcare was very empathetic and respectful during this sad time. They let us spend as much time as we wanted to say farewell. I thought the condolence card was a very thoughtful gesture. Thank you. read more

Wish I could give a zero or a negative score to this facility. My dog was sick during the evening so we had no choice but to take him to this facility. They did highly expensive diagnostic tests (found a piece of rubber in my dogs stomach) and recommend a very invasive abdominal surgery for $8500 (with the caveat that it would be more to do a biopsy, complications, etc.). This is after spending $3500 on diagnostic testing. We shared that we were not comfortable that this was drastic, invasive and excessive and we were not home to take care of the dog post surgery and we wanted to go to our own vet. They let us know this was against recommendation and actually asked us to sign a form saying we were taking the dog against medical advice. They did not consider any other approaches other than abdominal surgery and said we would need to leave the dog for probably 2 to 3 days after. Fast forward a few hours and our vet was able to remove the piece of rubber through an endoscope which is completely non-invasive and the dog was only under 15 minutes. Our vet did not want to try something so invasive as first line. The procedure was a success. And the entire cost was $2600. A fraction of the cost, and a non-invasive procedure. My puppy is already home and running around and feeling well. I understand that facilities that have 24 hour care are scarce but I would never use this facility for ongoing treatment of a pet. If something invasive is recommended, go back to your own vet and get a second opinion before moving forward. I wish I had read some of the yelp reviews prior to choosing this facility for my dog but it was 1030 at night and we were scared. If you're looking for a wonderful vet, Dr. Lee at Oso pet care on Marguerite! read more

I have gone here a few times for some minor issues but had to go over the weekend for my dog throwing up blood. The vet was so rude, implying I was killing my dog because I couldn't leave her there for two days, costing $5k. I spent $4k on X-rays and ultrasound for him to not be able to tell me anything except something is wrong with her liver. And then they never sent anything of the results to my vet. When my vet harassed them for the info, they sent results but no doctor's notes. My guess is he didn't make any as he seemed clueless about anything and only read the results but couldn't explain them to me. Even my regular vet said they no longer recommend anyone go here for care. After spending the weekend being told she was in liver failure and probably had liver cancer, it turns out she was actually having an allergic reaction, which they never considered or treated but my regular vet immediately knew just by looking at the same results they did. Beware! read more