Our experience with Rock and Roll North Point infant room…read more
TL;DR- A place for kids to have their basic needs met and for parents to get updates. Not a place for kids to learn and grow developmentally, or feel cared for by their teachers. Impossible to build trust with them.
- Teachers don't have a genuine interest in the kids. They don't like kids. Felt transactional (will feed, will shake crib to help fall asleep, will change diaper, but not much more).
- They let kids CIO (they will claim they don't, but they actively withhold soothing and attention until our kid is calmed. I get that they have other kids to tend to so it's not always possible to meet every kid's needs right away, but both teachers watched on as they let our kid cry continuously on the floor for 45 minutes. I took screenshots with timestamps to escalate to the executive team).
- Not surprising to us, they had a DCF allegation (not from us) and closed down the classroom for 3 weeks. Same teachers returned to the classroom, nothing from the director what they'll do differently or any reassurance to rebuild trust.
- If the teachers don't care about the kids, there needs to be more daily structured activities besides 15 mins of music, otherwise the teachers are on their phones, chatting with each other, skipping walks when they don't feel like going outside.
- Both teachers had been there less than a year. Had more years of experience as a cashier, customer representative, or security guard than as early childhood educators (a career change must start somewhere, but see above comments on a lack of genuine interest, not a good combo).
- Both admin and teachers lied to us (they'd tell us one thing, what we saw on camera was another. Had to take screenshots again to avoid they say vs. we say when we talked to them)
- No windows at the kids' eye level in the classroom. Blinds are drawn even not during nap time (depressing atmosphere, especially given how much time they spend there).
- Subjective, but I felt the teachers were kind of rough when picking up and putting a kid down, seems to think the kids are a nuisance.
- Director has their kid hanging around at the daycare before and after the kid's school, which coincided with drop off and pick up at the daycare. The kid can be helpful, handing out toys to the infants (a liability in my opinion), but was disruptive when you're trying to have a conversation with the director and they repeatedly want attention from their parent.
This review was based on 10 weeks of experience in the infant class. I understand there are short-term and temporary challenges with any daycare transition, but what we saw and what I noted here are long-term concerns that didn't going away even after our kid got well-adjusted. Many of these issues being fundamental to the approach of childcare (how do you teach someone to care and like kids?) On top of poor teacher quality, the admin failed to manage and train them.