Dr. Daniels is friendly and he seems to be competent dentist, and the dental hygienist who cleaned my teeth was fantastic.
That is why I dislike writing this.
The problem is not with the dental work, but with Bright's financial policies and procedures.
The problem was paying for all procedures up front and still being charged THE ENTIRE PRE-PAID AMOUNT AFTER Medicare and MET life stated the "agreed amount" and paid their portion. My balance should have been less than $20...I paid several hundred !
When I called Bright for a clarification, I spoke with the bookkeeper or office accounting person and she began telling me that I mis-understood my bills. I informed her I had the Met Life paper work in front of me and the amounts I paid did NOT match what the actual charge had been.
She said I was mistaken and became very rude and then abusive.
Furthermore, my bank account did not reflect ANY credited amount for my overpayment!
I told her all I needed to understand was why the numbers did not match and wanted to know for which procedure was I actually paying, since on the day of my final cleaning, I actually pre-paid for another procedure of a similar amount.
She continued to be rude and I soon realized I was getting nowhere.
Several days later I received a text that stated I had to let them know FOUR days in advance of any cancellation or I would be charged $50 for not cancelling in advance of the four day period. Not only that, if you DO NOT respond to the text, you are charged $50 even if you show up for the appointment!
I have never missed an appointment or failed to notify Bright Dental when I could not keep an appointment.
Most of doctors that I have been to over the years, allow a 24 hr. Cancellation period, I.e., if you call 24 hours prior, you will not be charged...Bright Dental requires a 96 hour cancellation period!
After receiving that text, and having had the rude treatment from the bookkeeper without adequate explanation, I called to cancel my next pre-paid procedure.
At that time I asked the person who took the cancellation to please credit the full pre-paid amount, and credit it to my bank account. She was very pleasant.
Several days later, I received a letter in the mail stating that they could not credit my card without the card number and security code, and enclosed a form for me to provide that information. I completed and signed the form. I began to monitor my bank account for a credit of that amount. When it did not appear within five days after mailing, I called Bright Dental again, spoke to "the bookkeeper" who said their accountant had to review it (which would require "30 plus" days from the date the accountant receives the information), and following that review, I would receive a check for the amount THEY had determined I was entitled to be credited.
This should be a straight forward credit for the last procedure (full amount), since IT WAS NEVER DONE!!! Why must it reviewed by an accountant. That means, Bright Dental is using my money for over 30 days, interest free!
I can only assume that Dr. Daniels has condoned this type of financial practice. For this reason, I will not continue to have Dr. Daniels do my dental work. read more
