VET ADVISED ME TO KILL A PERFECTLY TREATABLE DOG IN ORDER TO PRICE GOUGE ME INTO PAYING 2000 TO…read moreLEAVE HIM OVERNIGHT! He did bloodwork and told me verbatim that my dog has "multiple organ failure" and he would not make it if I left. He said I needed to leave him there for $2000 or euthanize him--they literally brought me an unsolicited cost sheet for euthanasia. I got a second opinion at another facility where they did more thorough tests beyond the initial bloodwork to get to the root of the issue and it was literally just pancreatitis which is treatable with rest, diet, and pain medication. Absolutely unreal that this man lied to make my pet's condition sound absolutely dire to swindle me for money, and more than that, I genuinely believe this man would have let me kill my beloved pet if I agreed to that while he knew pancreatitis is EASILY treatable.:. That absolutely makes me sick to my stomach. This place shouldn't just be shut down, this man should be in jail! I kept asking questions because he was being so vague about all of it and he was clearly getting annoyed and trying to throw around jargon trying to confuse me. I'd ask general questions and he'd say something like "I don't have a crystal ball!" and I told him I'm just trying to understand and he must have had similar cases to be able to give ANY information at all and he replied with "I've had thousands but this dog is an individual!" Dude what? What is medicine and science if not collecting data and knowledge based on repeating studies, treatments, etc? How have you seen this thousands of times and still have no idea if my dog will even have a chance to make it?? Then come to find out it's frigging treatable pancreatitis! Then they have these framed plaques on their wall in the waiting room about how they "proudly service K-9 units" and their commitment to excellence but they're literally spelled wrong...? ("ExcellAnce" ) Also they have mismatched bargain bin dish drying racks for kitchen sinks they are trying to sell next to dog food and a random tiny statue like we're at a Ross or something lol. This place is absolutely ghetto; girl up front talks to you fast and sterile like her second job is an auctioneer, "doctor" lies about your pets condition to play on your worries and tries to hustle you, and it honestly all just looks dingy, small and gross. Please do not bring your pets here.

If I could leave this place 0 stars I would. They KILLED MY DOG!!! Less than 24hrs from surgery my…read moredog died. The knew my dog wouldn't survive the surgery and they preyed on us on our weakest most vulnerable moment and took $6k in total from us. The are horrible. Don't bring your pet unless you're ready to make funeral arrangements. Even to cremate your pet they over charge

I took my cat in and was told my cat had feline leukemia with out testing just looking in his mouth…read moreand prescribed prednisolone and said it could extend his life up to 3 years. But when after a year called in for a refill said had to come in and pay for office visit to get refill and to examine again. said had to test. used to be a great vet until he sold it. These people don't care for pets just money

Bring my dog back from the dead. They robbed us at our vulnerable moment and did not even care to…read moresay sorry for your loss. They definitely took his life and knew my dog had no chance!!!

I make the drive from Davenport to go to this vet because they always do everything in their power…read moreto make me and my pups feel comfortable. Only tiny complaint is be prepared to wait a while for the vet. Our annual visits always take about 80 minutes and most of that is waiting but I've come prepared now so it doesn't bother me much. Anytime I call they always promptly answer the phone and whenever reception doesn't know the answer they always make sure someone calls me back. They do their best to keep the lobby clear which is really helpful with one of my dogs who is a bit reactive. The techs and the vet both take their time with our dogs and answer my million of questions. I trust their advice and will continue to bring my littles here.

After reading the "clinic's reply" blaming us for being rude, I felt compelled to "reply to the…read morereply"! Update: reply to reply. Of course, blame it on the customer. How can we have taken our dogs to this vet many times in the past few years and we have always been polite and kind to the employees and this time we were "rude" out of nowhere. We've always given the clinic and employees great reviews, and now they have a new employee that treated us like crap because we were asking "to many questions" and her reply was that "if we didn't like it, we were welcome to leave."? Trust me, you will find out how rude your employee is when you or any other customer rubs her the wrong way! There are plenty of other vets that we can take our dogs to. Remember, we are paying customers, we were not asking for freebies. Wanting to see how we can minimize cost (not asking for freebies) is sadly a challenge in this economy, especially as a senior in a fixed income.

First time coming here and I do have to say I was very impressed! When you come in you sign your…read morename and pets name on the clipboard and take a seat, the front desk then calls you up to weigh the dog or pet and tells you how much everything will be and that you can pay at the end of your visit. My dog is an Australian Shepherd who has high energy and gets very nervous around other dogs which caused him to poop and pee and the ladies at the front were very professional and cleaned it up and mopped. I came here to get my dogs vaccines updated, the doctor was very quick and nice! The inside was very clean from the floors and the bathroom! There was even a lady wiping down the front counters and organizing the front area. If I ever have an emergency or need a doctors appointment, we will definitely be back here!

Brought my 10 year old pitlab in to get a quote to have a skin tag removed. I was willing to do the…read moreprocedure same day as well. She's been coming for years here for her checkups and apparently they completely lost of both her and my information of past visits and all of her medical records. Regardless, I wanted the quote to have her tag removed. Paid their exam fee. I waited forever to then be told that I needed to wait even further after a basic inspection for my quote. I waited several hours until basically closing time where I just f it, I'm out of here. The receptionist said they'd email to me which to this day after about 2 weeks I still have not received, even after multiple reminder phone calls. They're happy to take the exam fee to then ignore me. Shame, I would have paid them s'more to actually get some shit done had they not ignored me. Whatever. So be it, taking my business elsewhere.

I took my dog here since she was born. They have been…read moreaccommodating as far as appointments and friendly staff. The place is somewhat clean. I say somewhat because the bathroom doesn't look like has been cleaned. Came in very early morning appointment and the trash inside the bathroom was still full. They have dog treats and human treats .

They are incredibly attentive to your pet, offer reasonable prices, have excellent facilities, and…read moreprovide convenient parking. Before they begin, they thoroughly explain everything to you and provide you with a detailed list of procedures.

There isn't a rating that could best describe the unprofessional behavior of Dr O. Who berated her…read morefront desk team in front of a customer. This behavior went on for too long that I couldn't allow her to continue without asking if she'd like me to leave. Immediately she started to tear into me by getting into my personal space. I would expect this behavior to be addressed immediately. Ask the 2 front desk team members who I am and I'd be glad to discuss further. Additionally there is video of the incident as well. I only gave it 1 star as it wouldn't allow me to submit my concern

Horrible experience at this Banfield location. I do not recommend your pets coming here. A lot of…read morehorrible experiences coming from this location. Two of my dogs lost their lives here. Their cage conditions in the back of their front offices are dirty and disgusting. On top of that, they leave pets sitting for hours and hours claiming they are being taken care of, but who knows what happens behind their closed doors.

This vet has been great with both of my dogs. They care about their patients and take the time to…read morerecommend their course of care , which makes you feel confident in the care you're getting. The veterinarian has seen my dogs each time they've come in, not solely relying on techs. What really sets them apart is their transparency and affordability no surprises, just honest, accessible care. The staff is always friendly, and it's clear they're doing important work for the community. Definitely better than other vets I've been to!

The prices here are low for a reason. You walk in and front desk doesn't even attempt to…read moreacknowledge you. Suposedly they have 3 people answering phones but I can guarantee you that if you call at any time of day you will not get anyone. Trying to get your pet's records is a nightmare. We only got a response from them after leaving a google review and were told they have no record of our pet Santino, but miraculously we received an email with his records. So either they lie to make it seem as your reviews are not valid or they are so far passed disorganized that to trust them with your pet should be considered abuse. Either way, to bring your loved pets here is animal cruelty.

I have a very fearful senior dog, and they did great with her! She has 'white coat syndrome' and…read morethey asked what are some of the best ways to handle or exam her. They listened and went at her pace. My male senior dog is a ball of energy and they handled his visit with patience and calm. They don't push, rather give you info to make choices best for your pet. Highly highly recommend.

LOCAL REVIEW: Dr. Vega and Dr. Moran are wonderful! They are both thorough in their examinations…read moreand give their expert guidance in a way that's understandable and makes me feel like I know what I'm doing with my dog's healthcare. I have a Chihuahua and the vets and vet assists are all careful with her which helps her be on her best behavior. They also have boarding at an affordable price. I have come here for both regular wellness and for illness. Great experiences. The only downside is that I wish they were open later so I could also go there for after hours emergencies.