They won't allow me to juggle my soccer ball in the new gym. Great design, great leadership.read more

Grew up around here, have to say it's gotten a lot more safe, clean, and diverse. They've done a…read morelot of renovations and the past few years there was a day camp for kids!

First I'm not a hot tub fan. I hate them, especially public hot tubs. This establishment appears to…read morebe very clean and well cared for. My fears of a dirty hot tub were squashed by the cleanliness of this place.

So so beautiful inside and such a wonderful experience! your own private little hot tub with music…read moreand scent pods so that water smells soooo good!!

The parking is a disaster. The staff is useless. The scanners they use don't work 50 percent of the…read moretime. They blame it on the fact that it's not their parking garage but don't accommodate you for any troubles. DO NOT START A MEMBERSHIP HERE unless you want to deal with incompetent employees. Every time I walk in someone is struggling with their parking. It's enough to make you cancel your membership.

We love the swimming pool because of the slide. However, this location is not as clean as others…read more They are doing a lot of renovations and I do think we will see it looking better and better.

Was given Cove pools as a reference last summer for some work (From John at Under The Sun Pools who…read moreruns a great business and is a outstanding person). we needed done to inground pool bc we had some cement cracked and chipping away in the skimmer box, the owner came out and told me It was a good thing I called bc we caught the problem early and it could be fixed. He sent 2 guys out to work on it and only a couple weeks after the "fixed" the problem and took our money the problem came right back and rust lines started showing right back where they worked. It looks like they missed the spot that was the problem area. I have called several times and left voicemails with no responses. The one time I did speak to someone last year I was told I would get a call back which never happened. The work does not appear to have been done correcting or finished and it was a waste of money. I hate leaving bad reviews for local companies but we are very disappointed and I recommend finding someone else for your pool needs.

Great pool company! The installers were professional and extremely helpful for a first time pool…read moreowner. The pool was here when we moved in, but was in bad shape. They inspected everything gave us costs and options on what we could do. Never pushed anything on us as far as parts or service. The lead installer Kevin is a wealth of knowledge. John at the office will take all of your calls without getting annoyed at your lack of pool usage. Never made a promise they didn't keep!

It's a great community pool for East Grand Rapids. Everyone is very friendly and is a great place…read moreto hang out during the summer.

Every time I go to Pools Plus to get my water checked and need chemicals, I always receive great…read moreservice. Highly recommend!

We purchased a home with an extensive learning curve on the pool and hot tub and the team at Pools…read morePlus has been nothing but helpful! They've been gracious to share insight at every turn and make it seem less overwhelming. Thanks a bunch!

I love going to MVP sports plex I use the facility every day especially living within walking…read moredistance of the club. I am somewhat sad about my membership no longer being honored by Priorty Health I have made many friends at the club. I am uncertain what I am going to do as far as staying. I wish they had a membership for seniors that would make the club more affordable I know they are offering a 47.00 for 6 mo than it goes up which would really put a strain on my income. hopefully at some point they can have a special senior rate. However I highly recommend MVP and if you have a family it's a must for the outdoor pool in the summer time. Like I said earlier I am very sad that this is coming to an end for me.

I really did not want to make this review, but after consistent negative experiences I feel as if I…read morehave to make other people aware of the services and experiences you'll be getting at MVP pools. I used to go to MVP the majority of my middle school through high school years and I absolutely LOVED it. There were the obvious rules of no running, but overall, it was an amazing experience with amazing Life Guards that were fun and approachable. This is applying to both locations, crahen and sportsplex. It's been about 3 or 4 years since I was a member, and I rejoined because I had a son and wanted something fun for us to do. I am going to keep it for the rest of the summer for my son alone, but I don't think I will be coming back unless there are some changes in personality and/or rules. There are a few rules that I am regarding, but overall it's really just the delivery from the lifeguards that I find completely rude. There is the obvious rule of no running, which I'm not complaining about. I'm more so complaining about the way the lifeguards tell children. It's a very deep and stern "STOP RUNNING"... no please or anything. They will stand by their chairs and rudely scream over and over again. When I was a member in my teen years, there would be a whistle and a "no running, please" and it was nicely delivered and usually nicely taken. If it's a family friendly place, I would honestly expect a bit more kindness and overall manners. Now the rule I am going to complain about that I think everyone should be aware of: you cannot be more than like 5 feet away from your child if they are in the water, and that applies even if they are wearing LIFE GUARD APPROVED floaties. I understand it to a certain extent but it's the reasoning that I get told and hear explained multiple times that truly baffles me: "in case anything happens, you're going to be right there and we don't want anything to happen"... I beg my finest pardon, but what's the point of having life guards then??? Are they there just to yell at us and tell us to be closer to our kids and in some ways, parent? Not to mention, there are multiple signs posted all over the property that says "SWIM AT YOUR OWN RISK", but that's clearly not the case. These situations have mostly occurred at the Sportsplex outdoor pool, but my mom has had a bad experience at the crahen baby pool but I can't speak to cause I wasn't present. It is clear, especially to parents so maybe that's where I'm getting a disconnect(?), which children are comfortable in the water and which ones are not. With that being said, the children that aren't comfortable in the water are already accompanied by a parent. I have seen multiple children today alone that have been pulled that were happily swimming and asked where their parents were. At this point, it seems that the lifeguards just don't want to do their jobs and when they do it, it's done poorly. I'm continuing my membership solely because my son enjoys pools and swimming, but would I ever recommend this place as an enjoyable family experience? Absolutely not.