This is my fifth night at Sherwood Healthcare center. I am receiving very good care and have…read moredeveloped a rapport with many of the RNs, LVNs, CNAs .Sometimes, for me, I'm very pleased with the type of care I receive. Sherwood is a very well established older facility. The rooms are spacious enough, it is clean, and of course the staff work very hard to keep things running smoothly. I am in room 25AB with a roommate. We seem to have the cooler and quieter area of facility.. sometimes I can hear the purr of the trains on the tracks that are nearby. Carol has been with Sherwood for over 30 years. She is amazing at her job, try hard to accommodate patient's needs. The Sien is in this facility are very good about providing fresh ice water in the pitchers for us. I feel it every time you ring the call button for something they try their best to accommodate our needs as soon as possible. They're very quick. The fear of Sherwood is a very professional and will run facility. The doctors and all the staff are very helpful. Nurse address issues and progress, expediently and strive to keep the patients any good rehabilitation environment. The PT department is very much involved in making sure that we have what we need in order to rehabilitate properly. My feelings are very positive about this facility.

It was nothing like the website. Tiny, stuffy shared…read morerooms(2per room), my dad's bed was up against a sliding glass door, there was a garbage can full of dirty linens at the foot of his bed, the trash can was full and there was no one else in the room yet; it was just disgusting. There was 1 bathroom for 4 people (shared by 2 rooms). To top it off it is run by Incompetent, rude people. My dad was transferred there on a Thursday for rehab for knee replacement and he wasn't going to be seen until Monday. That's 4 days! they said he had to meet the social worker, doctor, and speech therapist to get started. I told them My dad is healthy all he needs is physical therapy. We decided to take him home and they refused to let us use a wheelchair to get him to our car. Absolutely horrible.

My Mom recently had a brief stay here. While here the staff was professional, very helpful and was…read moreprompt in dealing with our situation. The vibe was pretty positive, which most definitely helps in this type of environment. The Case manager was very helpful when it came to discharging my Mom. A couple weeks after leaving this facility I received 2 phone calls from this facility and they were just checking to see how my Mom was doing, which was very thoughtful and appreciated.

All I want to know is why no one answers the phone on the weekends especially the evening and…read moreparticularly on Sundays? Why is my Mother's G-Tube always dislodged when it shouldn't be as often as often as it is? When will the unprofessional nursing staff figure out how to be better nurses because now I'm ready to make it public.

I walked into this facility and know what met me, almost all the staff were smiling and busy with…read moretaking care of their residents, no smells or coverup smells , a nice wide open lobby with residents smiling and interacting with one another and the staff in a wonderful manner, as I took a tour around the smiles abounded and hardworking staff were busy attending to their residents needs, this a a large facility and i was amazed no call lights were going off, no one was screaming or calling for help and the facility has a tracking system on each station that displays the times a residents call light had been on and off the 2 nursing stations I walked past no one was calling for more than 5 minutes. I grew up around nursing homes and my family owned and operated 2 of them back on the east coast, in my years of work in healthcare I have been in numerous facilities and I would say this is in my top five especially for its location, its close to everything. I highly recommend coming in for your own tour and to see what is what.

My grandmother was miserable here. On our visits, she'd press the assistance button and it would…read moretake no less than 20 mins for someone to come help her. We purchased noise cancelling headphones, expensive ones, that went missing within the first week... even after labeling them. The room had 3 patients, who blasted their tv's at full volume. Understandable, since how are they supposed to watch their shows if the person just 3 feet away is also blasting their tv? But with no volume or sound limitations/hours, my grandmother could not get any sleep. We requested a room change that even after confirming, was never achieved.

I spent time here visiting someone close to me and had a positive experience. The staff were…read morewelcoming and seemed to know the residents well, which always makes a difference. Things felt relatively organized and the environment was calm. It made it easier knowing my family member was comfortable.

Another place that is rated 5 star by Medicare and you have to wonder how do they get these…read moreratings. I needed PT really bad, my initial assessment from PT was several days after I moved in then I never saw anybody else for about two weeks, when I went down there to inquire as to why I was told their records show OT has seen me everyday. I filed a complaint with Medicare for fraud investigation. I was also shocked how little equipment they had, I was told their other facility had all the equipment, so we had to wait in line and there were some severely disabled people there. Absenteeism was a big problem which resulted in over an hour response time minimum, one of my CNAs spoke no English at all I would ask her to do something she would nod, leave and I would never see her again, it got to be where I would yell "don't act like you understand me when you don't!" Finally I went down to the nurse's desk to complain and the whole staff came out to gang up on me, how dare I complain about someone who speaks no English, the nurse finally told me that I am receiving good care and I should be happy to receive the care I'm getting. I complained to the administrator and got an apology, after that when I asked that CNA for something she'd bring in somebody else to interpret (a waste of staff don't you think?). My roommate contracted COVID and they wound up quarantine us both no medicine. I asked the doctor for something like paxlovid any kind of prescription, he turned around and walked out. Was it effective no they wound up quarantine the whole Wing. All the physical progress I made with my PT over the weeks went right out the window and I had to start over again. This used up the time to get covered by Medicare which I felt they should cover as they didn't properly treat me. Speaking of the doctor he played footloose with my medication (they just can't leave it alone), when I showed my PCP what he did, he was livid why go to the trouble of assigning and tweaking medicine only to have somebody change them willy nilly without consulting as to why? I consider that arrogant! I had a talk with the dietitian and was assured everyone was getting their nutritional needs considered only to find out all the patients got cheap sugary Kool aid to drink Food was horrible I lived on sandwiches and take out Good luck getting somebody to answer the phone. No I will not go back.

This is I think my second or third review and this place just keeps getting better all the time. My…read morebrother has been there for eight long months and from day one he has received the best health care and the best enter-action with staff that I've ever experienced in a medical facility. Even though it's obvious that they are busy; they're never too busy to stop and talk to the patients or their families. Having worked in the medical field I know how important it is to find this characteristic in a facility! I also know that it's very hard to find!!!!! So I appreciate the fact that these qualities are presented so freely every single day. This is the quality that the entire facility gives and if there is a problem of any kind it is taken care of ASAP with care and concern and respect!!!! If that ever get the food to eatable status I myself would freely give this facility and every staff member a (10) ten from the bottom to the top of the employee pool. If you ever find that you have to go to a rehabilitation facility if you have a choice I would by all means try to get into "Bridgewood Post Acute Care"! Bridgewood Thank you for All that you do for my brother and me!!!!

Wonderful acute therapy location! Caring staff, exceptional service! I'd recommend them for anyone…read morewho needs medical rehabilitation or acute care. Top notch!

I am changing my review due to an experience with their business office after the fact. Turns out…read moreafter all was paid by insurance she owed $150.00. She received a bill at some point which she probably opened and didn't mention. The last month I didn't know my mom had progressive dementia along with other issues that have placed her back into another skilled nursing facility. What happened to really upset me was receiving a certified letter addressed to her with the $150.00 past due notice. To me this is ridiculous waste to send to people on Medicare and who are disabled. I spoke to a person in the business office explaining my mom's condition, my disappointment and to direct ALL COMMUNICATION TO ME. I thought it was pretty clear that day and I wouldn't get a call until the next month for payment. I got a call one week later asking where to send the statement. I don't like writing reviews like this one but this goes beyond what I consider poor business practice and a waste of facility money.

I just wanted to follow up on my first review of 6/17/26. My father has now moved out of his…read moretemporary home at Mission Carmichael after a roughly 90 day rehabilitation. Not only was his rehabilitation very successful - going from transferring only by lift to minor assistance and assisted walking - but he genuinely appreciated the staff who I believe made a big difference in his ability to regain more independence. I would like to thank a number of people and I am sure I will miss some but most everyone was helpful and encouraging for him. Tim made him feel welcome from his very first day and always followed up any issues. Raul who handled his PT was extremely encouraging for him and made a huge difference in his daily progress to walk. Miriam and Sandy who handled his OT were equally encouraging and always came up with different ways to do things. Ana brought him coffee and uplifted his spirits each morning. Manjit and Keziah handled his medications and were very kind. Hanah and Theresa were two of many CNA's who were very helpful and would periodically check in with him. Vladimir and Lowell were "gentle giants" who assisted him. Emily always seems to be helpful during lunch. Tina the front desk receptionist was always cheerful each morning. Lilian (the case manager) organized his discharge working to make a smooth transition into his next home - she was invaluable in educating me on medical issues and looking out for his best interests! They all worked as a great team (I know I have forgotten some people and I apologize to them) to create a successful rehabilitation. It is not easy doing what these folks do but somehow they kept their own spirits up as well as his and he will miss all of them.

I stayed in this facility from June 2026 through October 2026. There were great times as well as…read morehard times they have very skilled nurses and great CNAs and a staff that is great I enjoyed my nurses like Jared Stefani Francis Sherwin Morgan and Faith. My wound care nurses were good too hats off the Michael. I had great CNAs like Julius, Prescious William Maricel and Roxanna and Ella and Sophia. The activities team Miranda and Ms Josephine were always helpful always had something for us to do sometimes they got on my nerves trying to make me get out my bed to go do something but they were great The staff was wonderful from the admissions counselor Misty Eloise Arturo Mr Stan. And the maintenance man was also a delight Mr Carlos he stayed on top of keeping the building clean as well as the cleaning crew this place was very very clean there was no old people smell there was no smell at all except for the cleanliness that the ladies did when they cleaned the place daily. Thank you again to the staff at University Post acute Care

I have been here 4 times and it's always been very wonderful. The experience has been great , very…read moreclean and staff is awesome ! Therapy team rocks !!

My mother received wonderful care during her stay. The facility was clean. The staff was kind and…read morehelpful and she loved participating in bingo and relaxing on the beautiful front patio! A special. thank you to the therapy team for helping her regain her strength and return home. We are so grateful! The Barnett Family

My father has an incident which resulted in a stay at a rehabilitation center. Since the admission…read moreprocess with Debi Morales I have been pleasantly surprised, stunned with the customer service, dedication to treat my father like their own. Rehabilitation services are excellent. The nursing staff don't just do a job, they care about every resident. Sarah the assistant administrator helped me navigate paperwork and help with medical paperwork. She has been amazing and supportive as this is all new. Lets talk about there secret weapon and heavy hitter is Lucy Zepeda. Lucy has helped me navigate medical paperwork, my father's pension paperwork-website issues, medical insurance etc.... Lucy is absolutely a key player in this team. Not only can she handle my direct approach but is able to explain all the paperwork associated with all of the things that happened. Without her I would still be trying to tread water with it all. I can say she has taught me and absolutely been everything I needed. Thank you Lucy. The property is great for sitting outside with my dad.