Heading down for the 4th time to ask them to link a chequing account for my business to my personal…read moreEasyWeb account. It used to be like that but they arbitrarily deleted the link. I asked why. No one know, something to do with a cancelled access card that I never ever had. so they cut me a new business access card, guess what? it doesn't work. At all So as I head down for #4 I some how have to convince the "manager" that all her good work just, simply, does not work. What now?

This is not only an amazing bank, I've been a customer since before the merger with Toronto…read moreDominion and they were called just Canada Trust... But also across Canada this is definitely my favourite location. About two years ago I was there in person for a meeting very stressed about my mortgage and some other issues with a different bank and the financial advisor giving me advice on the second floor was very very lovely and fabulous and helpful and thoughtful and then on the way out, she introduced me to her coworker who had a nearby office we happened to bump into in the hallway named Bryan. It's so interesting, as per my dad's advice, you should always be nice to everyone you meet because you really never know what your future holds and whether or not you can be mutually beneficial to each other. That was two years ago and recently Bryan helped me Reacquire quite a lot of my money after four years of fighting and lawsuits and even better, the TD, mutual fund that he put it into in the last five days has made me more than 20% of the income I achieved in my full-time job last year. Just from sitting on my butt!!!! I didn't even have to do anything. Thank you so much to Bryan and your amazing manager Maria,, who was also incredibly helpful, even though I've never even met her in person yet. Looking forward to the future and I'm finally sleeping well again after four years of stress. Bryan is thoughtful. Patient unbelievably helpful and helped me with a number of very difficult complicated conversations and he's also brilliant, but helpful enough to dumb it down for someone just learning like me. Thank you, Td Canada Trust!

So, I've been using TD Canada Trust since I received my first savings account when I was 12 years…read moreold. Some days I love them, but other times I'm furious. Most of my fury comes from the bank fees they charge. I find it funny that they should charge $10 to withdraw money from a TFSA, but that's how they operate. It also costs money to transfer funds from a savings to a chequing account. I guess I should stop transferring money. One of the things I love is the Simply Save program. Every time you use your debit card whether it's for withdrawals or transactions, they will take anywhere from $0.50 to $5.00 and put it in your savings account. Once you reach $100 worth of savings, they give you $10. That's pretty rad, if you ask me. Another thing I love are the fees. I can use my card as many times a month as I want for only $12.99. If I paid per transaction, I would probably be so far in the negative I would never see a dime of my money again. TD is good for their hours as well. They are open longer during business days, and even on the weekends. I've heard numerous people complain about the hours of other banks and I just laugh and say, "I'm with TD!" So, to sum it up, TD rocks and I'm so happy my parents opened an account with them for me all those years ago. I won't be changing banks any time soon!

Of all the banks I've dealt with TD is by far the most infuriating and is burdened down with red…read moretape. While other banks seem to make it easy for you to get things done, nobody at TD seems to have any authority to do anything and they are constantly creating a barrage of complicated forms, consultations with their lawyers and several visits later to do almost anything. They are too big. Too many departments so you can't do everything in one place you have to go all over the place. They have the most outdated and archaic forms and don't fill them out for you, they expect you to fill them out correctly. No one there ever offers to go the extra mile. They give minimal service, minimal information and never recommend anything. They'll wait until you get home before you find out you need yet another form and then back to the lawyer again, and then have to call into their very unfriendly phone lines which won't give you the time of day without asking a half a dozen qualifying questions. They have a good trading platform and they're rates are about the best. I guess I'm stuck with them for that. As long as you just do banking and everything is in place and you never have to call them for anything, then they should be OK until you die, then your family will experience what I've just gone through. The branch lady I dealt with never once cracked so much as a smile in the weeks that I worked with her. I'm not speaking of this branch in particular, just TD umbrella in general. The Royal Bank is much better but charges a lot more and gives a lot less interest. It would be nice to have a happy medium.