I honestly never thought I would have to write a review like this, but after our experience with…read moreTiffany Baldwin, I feel I need to share what happened so other couples can make an informed decision.
We hired Tiffany because she told us she had 10 years of experience in the wedding business. We trusted her, paid $2,100 in advance, and hired her for 30 days because we believed she would take the stress out of planning and allow us to enjoy our wedding day.
Unfortunately, that was not our experience.
Communication was one of our biggest concerns. During the 30 days leading up to our wedding, we emailed and texted Tiffany and often did not receive the assistance we needed. Five days before the wedding, I asked her to contact one of our vendors, and she responded, "I will get to it when I have time." Four days before the wedding, she told us we needed an assistant. Two days before the wedding, she had another event and told us to text her because she was busy.
There were also concerns about how she interacted with our wedding party. Tiffany told one of my bridesmaids that she did not care about the order of the wedding and that arranging and managing the wedding was her job. My bridesmaid also stated that Tiffany did not take the time to learn their names or introduce herself.
During our first walkthrough, Tiffany told us she would provide pillows for our sweetheart table, but no price was discussed. Three days before the wedding, we were told they would cost $15 each. The amount was not the main issue; we felt additional charges should have been communicated when the item was first discussed.
The wedding day itself was extremely stressful.
All of our vendors were given the wrong address, and several arrived at 11:00 AM instead of 12:00 PM. Tiffany told me she had contacted the vendors, but they still had incorrect information. Our vendors also told us they attempted to contact Tiffany but could not reach her.
As a result, vendors were contacting me, the groom, directly to get the correct address and resolve issues we believed our coordinator should have handled. Instead of enjoying our wedding, we were dealing with logistical problems ourselves.
We were also upset when Tiffany told one of our vendors that we had only paid her for "day-of coordination." We had hired her for 30 days and paid $2,100 well in advance.
There was also confusion about her hours. The day before the wedding, Tiffany told us she was only being paid for eight hours and would leave at 8:00 PM. She had known for approximately 30 days that our venue was open from 12:00 PM to 11:00 PM, and this was discussed during our walkthrough. About four days before the wedding, she told us that if we wanted her to stay for the entire event, we would need to pay an additional $250. We felt this should have been communicated much earlier.
We also learned after the wedding about an incident involving one of our wedding signs. One of our vendors told us they witnessed Tiffany break one of our signs. According to the vendor, Tiffany became extremely upset, broke the sign, and said, "That is it, I quit." We understand accidents happen, but this was never disclosed to us. We only learned about it afterward from our vendor.
We also felt Tiffany's communication with some vendors was rude and unprofessional. After the wedding, several vendors independently contacted us to share their negative experiences with her.
We hired a wedding coordinator to communicate with vendors, manage the timeline, handle problems, and allow us to enjoy our wedding day. Unfortunately, we often felt like we were dealing with those problems ourselves.
It was also upsetting to see our wedding being used on Tiffany's Instagram to advertise her services when our actual experience was so different.
Finally, after our wedding, Tiffany did not reach out to either of us. We received no congratulations, thank-you, or follow-up regarding our experience.
We are sharing this review because we wish we had known these things before making our decision. We encourage anyone considering Baldwin Bridal & Events to do their own research.
Read the reviews. Ask detailed questions. Make sure everything is clearly written into the contract--especially the number of days and hours of service, communication expectations, vendor coordination, availability, and additional fees.
Our wedding was supposed to be a day where we could relax, celebrate, and enjoy the beginning of our marriage. Unfortunately, our experience with our coordinator added stress instead of taking it away.
We hope sharing our experience helps other couples ask the right questions before making their decision.