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    Brick's Garden Center

    1.8 (17 reviews)

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    Lowe's Home Improvement - Maybe clean the vents?  Idk... seems like that much dust is unhealthy.

    Lowe's Home Improvement

    1.8(41 reviews)
    0.6 mi
    $$

    We started a huge renovation project that required a complete appliance suite; washer, dryer,…read morestove, refrigerator, dishwasher and microwave. We had been keeping an eye on possible sales, and because of Memorial Day, we knew huge discounts at the major box stores were imminent, and they were. Hands down, we prefer shopping at Lowe's. So we went to our local Quakertown PA Lowe's to check out the deals in person to see what kind of deal could be had. Since my wife and I are both retired military, we hoped to take advantage of any possible veteran discounts. Lowe's has earned our trust and confidence and thus Lowe's (especially this location) has become our "go to" store. With numerous shopping experiences at this particular Lowe's already, we knew from personal experience that the sales associates here are top-notch. So when the store manager, Rich W. pointed us in the direction of Jazz L., we immediately knew we were in good hands. Jazz L. teamed up Aaron H. to ensure we were getting the products we wanted, and of course, the best deal. All of our questions were answered, no matter if they related to product availability, function, accessories, delivery or installation, they nailed each one and allayed any concerns. Simply, there aren't enough adjectives to describe their professionalism and ability to collaborate. When our purchase was concluded and with receipt in hand, we asked them about the customer survey, because we felt they deserved to be formally recognized by name. The bottom line is this: If Lowe's leadership and upper management could garner any takeaways from this shopping experience, it's this: clone these three individuals and place them in each and every Lowe's store across the country. Why? Because my wife and I, having spent a combined total of 63 years serving our country's military/government, definitely know a little about service. Dedication to a profession, coupled with integrity, results in greatness and satisfaction in job accomplishment. In today's retail world, this is rare. So when we see it and experience it, it needs to be recognized. So please hear our shout-out and extend our heartfelt thanks and sincerest gratitude to Rich W., Jazz L. and Aaron H. at the Quakertown PA Lowe's. They ALL reflect great credit on themselves and the Lowe's brand. You've got a great store with unparalleled customer service and driven by an absolute nucleus of winners! Well done and thank you!

    To Whom It May Concern,…read more I am writing to formally escalate a deeply disappointing experience at your Lowe's Quakertown location that ultimately resulted in me canceling a $730 dishwasher order. What began as a positive customer experience quickly deteriorated due to repeated breakdowns in communication, coordination, and accountability. My wife and I visited the Quakertown store on March 25, 2026, to purchase a dishwasher. We made it clear that delivery before Easter was essential. We were assured by the salesperson that delivery and installation would occur on Thursday, April 2. Based on that commitment, we completed the purchase, including delivery, installation, and a three-year warranty. On April 1, having received no communication, we proactively contacted the store. We spoke with Kim, Appliance Supervisor, and Robin, Store Manager, who confirmed the dishwasher was staged and ready for delivery. Robin advised us to contact the delivery company the following morning. On April 2, the delivery company informed us the delivery would not occur that day but could be completed on April 3. We accepted that adjustment without issue. Later, we received confirmation that delivery and installation would take place between 12:00-4:00 PM on April 3. However, on the morning of April 3, the delivery company contacted us again to inform us that the paperwork listed the delivery address incorrectly as the Lowe's store itself. They advised that proceeding with delivery under those conditions would void the warranty and instructed us to return to the store to cancel and rebill the order. I immediately returned to the Quakertown store, where Bry in Customer Service was extremely helpful and efficient in correcting the issue and coordinating with the delivery company. At that point, we were told delivery could still occur that same day. Unfortunately, at approximately 4:00 PM, we received another call from Kim, Appliance Supervisor, indicating the dishwasher could not be released due to the rebilling. I returned to the store again and spoke with Mike, Supervisor, who attempted to find a solution. However, Kim continued to insist the order could not be fulfilled due to the rebilling. Rich, Store Manager, appeared disengaged and did not take an active role in resolving the situation. At that point, after multiple trips, conflicting information, and a lack of ownership, I canceled the order. This situation reflects not just a single mistake, but multiple systemic failures: Incorrect order processing and documentation Lack of proactive communication Poor coordination between store and delivery Inconsistent problem-solving and leadership engagement While I appreciate Bry's professionalism and Mike's effort to assist, the overall experience--particularly the lack of resolution from Kim and the limited engagement from Rich--was unacceptable. Beyond the immediate frustration, this experience has significantly impacted my confidence in Lowe's ability to deliver on commitments. As a result, I chose to take my business elsewhere and will be reconsidering future purchases. Given the time, inconvenience, and multiple failures in execution, I am requesting: A formal review and response of this incident. Consideration of a goodwill gesture that reflects the level of disruption caused I would appreciate a response within the next few business days. Sincerely, Larry

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    Brick's Garden Center - homeandgarden - Updated May 2026

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