Better than other jump parks I've been to. Understaffed at concessions, one poor guy trying to do…read moreit all

I hosted my child's birthday party at Urban Air in Jackson, MS on March 3, 2026 from 5:30-7:30 PM…read moreand it was a horrible experience. I paid $228.90 for the Deluxe Party Bundle and the service did not match what was advertised. From the moment we arrived, we did not receive a proper greeting. The employees were rude, nonchalant, and provided little to no assistance. Our party table was not even properly set up and did not have a tablecloth. The staff assigned to help us basically left us to do everything ourselves. One of the most upsetting parts was that no one even sang Happy Birthday to my child. For a birthday party package, there was absolutely no excitement or effort from the staff to make the celebration feel special. The facility was also extremely dark inside, which made it difficult to see and uncomfortable for parents and children. When we went to the café area, the employees ignored us and were very rude. Everything was card-only payment, which was not clearly communicated beforehand. I also had to purchase beverages and additional food separately even though I had already paid for the party package. Overall, the service was unorganized, unprofessional, and extremely disappointing. I would not recommend this location to anyone and will never book another party here again.

DO NOT SEND YOUR CHILD HERE!!now it has been 2 or three years since ive been here but when i was…read morethere it was a terrible experience. Teachers were mean and terrible for no reason.it was very obvious that most of the people that work there don't give to Danm s about your children

As a young person who is to actually be a child there they are really nice but they keep you in…read moreyour place so I totally think it's up to you but I would us this if they are still here when I have kids

This place has gone way downhill! Bathrooms were filthy, staff was rude and did nothing to help out…read moreat birthday parties. Equipment was non functional and worn. The place was so hot and all kids were running around red faced and parents were sweating just while just sitting. All the staff just hung out behind the counter and did nothing to help out with the kids on the play structures. It is a shame how far this place has fallen from where it started

This is a ok trampoline park I went there and found poop on…read morethe trampoline though I was very pissed and got a refund

Management is weirdly obsessed with towing cars because of a neighboring business. I took my nieces…read moreand thier friend thier we played games and ate but we ubered to the renessiance mall and returned to my car being towed. Saying I went to the club with 4 10 year old kids. Don't even go here they already had bad customer service but to do that was wild.

I attended a party today for one of my son's classmates and was very disappointed with this…read moreChuck-E-Cheese location. The grandmother of the child purchased the party package that boasts an Unlimited Play Pass (or 60 coins per child IF it is not a Play Pass Location. She was never told when she booked the party that it wasn't a Play Pass location. There also was not collectible cups or Dippin' Dots included. This same thing occurred when I booked a party for my son in August of 2021. When she brought it up to a lady who stated she was one of the managers, her response seemed as if she had no care or concern about the customer's satisfaction. To top it off, only about 60% of the games there actually worked. May of them did not have an "out of order" sign, so my son and his playmates loss many of their coins placing them in inoperable machines. I did not make a huge deal about this at my son's birthday party, although I said I would. But, when I got home, he stated that he enjoyed himself but wishes that Chuck-E would have been there. Possibly due to Covid restrictions, they only allowed the animatronic Chuck-E-Cheese to perform. This time, there was someone is costume. Per usual the pizza was delicious and that's my only reason for the rating. That, and that there's still childhood nostalgia when I think of Chuck-E-Cheese. I wanted to try out the salad bar, but it was filled with crumbs from other customers dropping toppings as they fixed their plate. IF THE MACHINES AREN'T FULLY OPERABLE AT 90% OR MORE, WITH BETTER MANAGEMENT AND CUSTOMER SERVICE ORIENTED STAFF...that are better dressed and groomed (I must add), and Chuck-E-Cheese doesn't come out and stay for more than the birthday star's song...this place should be closed. Or the design should be changed back to an animatronics cast, a couple of characters in costume, and an obstacle course with ball pit. Make the gaming machines just 50% so that if they don't work, kids are not highly disappointed and parents like me don't feel ripped off. I would NEVER book another party here and unfortunately this child's grandmother didn't ask for my opinion before she booked. I would have definitely discouraged her.

Not crowded on a Friday night. The girl that checked us in was very nice. My two boys had a great…read moretime. They stayed until we were ready to come home. They never called the armbands to leave. We probably stayed two hours. My boys had a great time with the other kids.

One of the worst places I've visited that supposed to be for kids .!…read morePeople drop there Children off 12 and 13tn age girls dressed like adult boys with their hat turned to the right and left like they're affiliated with a gang. There pants sagging. They couldn't come and a supposedly Kids friendly place like that..!! Kids can walk in where you jump at even if they're not jumping with gym shoes on. THEY NEED BETTER RULES AND STIPULATION FOR THESE KIDS AND PARENTS AND STAFF .!!! My teenage son want be going back there

My little girl loved the playground. We all enjoyed the surroundings and the facilities were clean.read more

Great trail area to walk once you locate it. Many trails to chose from with a great view of the…read morereservoir. Make sure you have water with you since it can be hot. All trails are paved. Just know that the address on yelp is not where the trails are at and you must head towards the reservoir.

Um, I can't believe this is on Yelp…read more What can I say about HSJ? What do you say about the place where you spent 13 summers of your life? About a place that still comes to mind first everytime you smell fried chicken? About a place that you still can't explain to everyone else? About a place that gave you your oldest friends, that still has you singing the wrong lyrics to songs, that still makes you laugh at jokes from 15 years ago? About a place that helped raise you? I guess you say, "Thanks."

I agree with everything Cori said. I still miss Jacobs even though its been almost 10 years since…read moreI last stepped foot there. From seeing old friends the first day, making new ones, and I can't forget the pancakes and Herbie burgers. Some of my best times were spent here over the five summers I was there, and I will never forget those. Thanks is a great word to use for Jacobs. I was also surprised by this being on here though.