Leaving 2 stars because they keep removing one star reviews. Never ever rent any property from this group. The Rally is their latest project they are trying to sell now after running it into the ground. The two property managers they have are not only the most unprofessional people I have ever met but they don't actually work other than sending out an email of office closures lol. Honestly if I was the scam artist that owns this business I don't even know how I could justify keeping these people employed So they can sit in an office and watch tiktok and do nothing. They do NOTHING, no maintenance is ever done, people have been without AC for the entire summer, the gym is disgusting, the dog area on the roof deck is filled with feces and the people that have been moving in now are sketchy to say the least. They are approving anyone for the apartment so they can flip is, doesn't matter who they are, background history, ect and in doing so we now have tenants stealing packages from other tenants. read more

I'm sharing this long review to shed light on my experience living at Franklin House under the management of Brick Management and Tionna Christopher (Markowski). Anything associated with Brick Management or Tionna Christopher's name is synonymous with poor living conditions and subpar management practices. The staff's demeanor was consistently inattentive, inconsiderate, and unprofessional. From July 2023 to April 2024, my time at Franklin House was marred by numerous issues indicative of poor management and maintenance standards. In July, I immediately observed several concerning deficiencies in the unit. Receptacle outlets were improperly installed, with coverings cut to fit irregular spots. The walls were hastily painted, resulting in mismatched shades of white. Blinds were dysfunctional and windows fell out of their track, posing safety hazards. Notably, one wall lacked proper framing, posing a significant structural risk. Despite raising these concerns with Tionna, the property manager, and submitting maintenance requests, issues remained unresolved. Maintenance staff admitted to receiving instructions to overlook these deficiencies when he brought them to their attention before I moved in. He was told from management, "hopefully she won't notice". This began the demonstration of a systemic failure to address tenant concerns adequately. The situation deteriorated further throughout my tenancy, as maintenance requests were largely ignored. The air conditioning system repeatedly failed and ceilings leaked during rainstorms. The laundry room door fell off its tracks and my intake fan was so loud, it rendered the heating system completely unusable during winter. Safety concerns were rampant, with incidents including unauthorized individuals gaining access to the building, homeless individuals breaking in, fobs not working, and maintenance entering my unit without any type of notice. My personal security camera and the trash he left in my trashcan are the only evidence of his visit. The lack of responsiveness from management further exacerbated these issues. Other safety hazards included the absence of a front desk concierge, leading to package thefts and security breaches. Additionally, if any concerns arise after 4pm on Friday, they will go unanswered until Monday. The building's stairwells were littered with hazardous materials - including needles, feces, urine, and vomit - posing health risks to tenants. This building is located on a corner where there is a steam manhole. In Philly, that means there WILL be a homeless person dwelling there. During my time, he was dangerous and I feared coming home alone at night. There was nothing there to protect tenants while on Franklin House's property from these individuals. Despite numerous complaints and safety concerns, management displayed a lack of urgency in addressing these issues. The overall disregard for tenant well-being and safety is unmistakable. This was a very shortened version of events. However, I insist living here was exhausting and I urge anyone to avoid renting from Brick Management or Tionna Christopher at all costs. The disregard for tenant concerns and substandard living conditions make Franklin House an unfit place to call home. Especially at luxury apartment prices. read more

(I live at The Netherlands, a Brick Management property.) This is a management company where I wish that I could give negative stars for this review. I've rented with the worst of slumlords and it doesn't compare to this company's lack of organization. This company has contractors that smoke in the building lobbies, door systems that change key fobs and codes without informing all tenants (myself included, what a nightmare to deal with!), and an intermittent lack of dumpsters in the back alley, causing massive garbage buildup and management company threats of ridiculous $300 fines for tenants that they accuse of not using dumpsters. I don't know why they allow the worst contractors to complete work on the building, but they are loud and disrespectful to tenants, and they act as if people aren't home during the day working remotely. THEY EVEN SAWED A MASSIVE HOLE IN MY BEDROOM MAKING IT VISIBLE TO THE UNIT BELOW! All of the renovations are so cheaply done that even after being the first person to live in the apartment, after only a few months there are scuffs and cracks and paint peelings, and it looks cheap and junky, but I know that nothing will be done if I put in a service request. I honestly regret renewing my lease. There is a new, stupid issue every other month that I know I just have to deal with because I feel alone as a tenant. THERE WAS PEOPLE BREAKING INTO THE APARTMENT AND I HAD TO CALL THE POLICE BECAUSE THE MANAGEMENT TEAM WAS UNREACHABLE. I'm very disappointed in my decision to move to a Brick Management property, and I advise tenants to stay far away. read more

Brick Capital - Sometimes the property management team forgets to put dumpsters in the alley then threatens residents with absurd $300 fines - Property Management Near Me - Philadelphia, Pennsylvania

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This is the worst apartment/property management company in all of Philadelphia! If you see a sign saying "Managed by Brick Management" run as far away from it as possible. Trust me, the unit they show you may look good but once you move in, you'll realize the construction was shoddy, rushed and they used the cheapest materials & appliances. The problems really start though when you contact Brick Management to resolve issues. The property manager we had to deal with was very rude & unprofessional...literally would start shouting at you over the phone when you called about issues they were at fault for. They don't respond to emails promptly, takes over a week for them to address service issues. They hire inept & unprofessional construction & maintenance people. Here's a few examples: 1. They installed the closet doors on backwards 2. Windows are incredibly drafty. You literally feel a breeze coming from it when it's shut all the way 3. gaps in the flooring where they cut it wrong. 4. Construction guys tried to use their code to enter the apartment without warning and without knocking. . 5. Agents showing the apartment to prospective renters, came by unannounced and also tried to enter the apartment using a code on the door without knocking first...made for some awkward showings to say the least. read more

I moved into a Brick building in June. Upon moving in, the dishwasher didn't work, the washer/dryer didn't work, there were wires hanging from the ceiling where the smoke detector was supposed to be, and the fan and light were controlled by other people's remotes, meaning the lights turn on at all hours of the night. This problem was just fixed today (November) after months of me calling, emailing, and putting in maintenance requests. The closet shelving collapses, there is a recurrent leak from the ceiling in my bathroom and it took them months to respond to a fruit-fly infestation after a burst pipe flooded the building. The building flood made the gym unusable and it has still not reopened. I was told the roof would be open on July 4th and it is now November and it is not open. I am still paying for these amenities which I was promised but have not been able to use. The construction, which I was told would be completed on my floor before moving in, is loud and begins before 8am daily. It is non stop problems with this building. One week, the fire alarm went off every single day. On Saturday, instead of having someone at the building to turn it off, as they knew it would go off, they made us all wait 30 minutes while maintenance drove in. The management is completely unresponsive, ignores emails, and lets maintenance requests fester for weeks with no fixes. I will be moving out as soon as I get a chance and I will never live in another Brick Management owned building again. read more

If you are thinking of renting with any of their properties run. Run and don't look back. I have lived in The Netherlands Apartments for a little under a year for school. The apartments look alright over a 15-30 minute showing, but EVERYTHING is cheap and low quality (everything) appliances break, the floor and walls scuff unbelievably easily, and our fridge doesn't even have proper feet, some genius just folded a bunch of cardboard and stuck it underneath (makes the fridge rock unsettlingly and I can't pull it out to clean behind) to name just a few things. You can also expect ridiculous $150+ monthly heating bills in the winter (I even made sure to keep my door closed at all times from the rest of the apartment and let all of the other rooms be cold) I had to resort to leaving the heat on during the day while studying and then turning the heat off while I was in classes and at night and waking up to actual near freezing temperatures in my room to get the bills under control; you will likely get similar prices for air conditioning in the summer, if you decide to get air conditioning in the first place (not provided in any way shape or form by property managers). Our apartment didn't even come with window coverings... which wouldn't be too bad except that this includes the fucking bathroom not even having opaque windows, all of your neighbors (which can easily see into your windows by the way) will be able to see you get in and out of the shower or sitting on the toilet until you do something about it. The company is sketchy as hell to, they have multiple "addresses" where they supposedly have offices. The address they list in all communications (222 S Manoa Road) is also listed as the address for a completely different company (and the building doesn't look big enough to house multiple offices). Their other address (5100 Township Line Road) which is listed on the ZanderCo website (they rebranded to Brick Management to try and get away from the notorious reputation they built up) website looks fake as well. At the time of this review I have not personally made the potentially two hour plus journey to see the office for myself, but when looking on google street view there is nothing at all that indicates there is a property management office at that address. Oh and they have an automatic renewal clause in their lease that requires you to give notice a full 120 days before your lease expires, and if notice isn't given they just automatically renew your lease (happened to me and my room mate). After trying to reason with management we were given the "extremely kind option" to terminate early, which if you do will require you to stay in the apartment for 60 more days (paying rent of course), will cost you an additional two months rent in damages and you forfeit your security deposit. Like holy shit.... But the real problem is the management, the communication channels with management are designed to be as anti-tenant as possible. All communications go through this one old lady who does not give a shit about you. If you send an email you will most likely be ignored, if you put in a maintenance request you might get ignored (they did fix my broken from the start window in two days in late November once I threatened to withhold rent) I say might because on multiple times my room mate and I put in a request and it was marked as completed without someone from maintenance even entering the apartment to check on the problem. They even ignore clauses in their own lease. In the lease it clearly states that the landlord will not unreasonably withhold allowance to sublet the apartment but when my room mate and I tried to pursue that action we were told that "upper management didn't want to allow subletting at this time" and were refused any further reason as to why we couldn't. tl:dr Brick Management doesn't have tenants. You will not be humans to them, you will be sponges they squeeze water out of once a month (unless they tack on some made up $300 fine, that also happened to me and my neighbors). They are unscrupulous, scummy landlords that prey on students and low income individuals (they have lots of other negative reviews and even a news story about how terrible they are, just google Brick Management or ZanderCo). Find someone else to rent from. read more