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Brian’s Emergency Roadside Assistance

5.0 (1 review)
Open • Open 24 hours
Updated 3 months ago

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Response time

30 minutes

Response rate

100%

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Recommended Reviews - Brian’s Emergency Roadside Assistance

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3 months ago

Outstanding service on one of the coldest days in 2026 rapid response and action led to bad issue resolved. I give him 3 thumbs up

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Brian B.

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South Shore Towing

South Shore Towing

(13 reviews)

Got stuck on the parkway. Our driver drove us 100 miles back home very professional and courteous…read more Definitely a company that cares about professional service was able to help us navigate AAA and got us where we needed to go. Would 100% recommend.

The man who towed my car was lovely…read more The woman who I interacted with multiple times since Thursday is one of the most rude, unprofessional people I have ever spoken to. She originally quoted me $345 after my car was towed on Thursday night. She then stated I could not drive my car off the lot and that it would be an additional $200 for them to tow it. They also gave me a contract to sign stating the storage fee was $50 per day. When I pointed out that that goes against the maximum rates they have posted, the staff person told me that was a "good catch" by me and he would fix it. I shared this with the woman who told me that it was obviously a mistake and I should get over that. When I called today after repeated negative interactions trying to find a way to get my car out of their lot, she yelled at me because I questioned their pricing scheme and asked for a price breakdown based on the Stafford Township, Ocean County, and NJAC ordinances. They have both Stafford Township and Ocean County posted in their office. She screamed that I was the one being difficult and I didn't understand how the ordinances work. She said NJ Administrative Codes do not apply to them. Then told me I could not pay over the phone, so I would have to commute two hours to allow my car to be removed. When I got there, she yelled at me again, called me difficult, and told the other worker that I wasn't understanding the ordinances that they have posted. When I pointed out the differences in the legally admissible charges and what she had quoted me since Thursday, she said that I didn't understand what she was saying. She refused to give an itemized invoice twice. She also quoted the person next to me $850 for their tow and winching without providing any invoice. I'm not sure if it is just the people who were working or if it is a pattern for the company to not provide itemized invoices to customers and scream at those who ask for a pricing breakdown, but the experience I just had was the worst customer experience I have ever had. I would also like to stress that I did not request the tow, the Stafford Township PD did, and this is how this woman acted. I work a customer service job. I understand that customers can be wrong. What I don't understand is how they took the opportunity of a car being totaled to repeatedly attempt to overcharge a customer, scream at them multiple times, and accuse them of being difficult for asking for a price description and how that pricing scheme fits into mandatory maximums as required by law. I highly recommend going to Midnite Towing. A complaint has been filed with New Jersey Division of Consumer Affairs.

Brian’s Emergency Roadside Assistance - roadsideassist - Updated May 2026

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