I'm from out of town and had a Dental "emergency" Great…read moreReceptionist explained a great deal and setup a prompt appt for my chipped molar. (I was recommended ANOTHER Dental Office by a local, but they never could answer the phone as "too busy with other patients" message was all I got). I really appreciated being able to talk to someone about my problem WHEN I called. I assumed a Crown was necessary, but Dr Pocrnich replaced my old amalgam filling with a composite filling on my single visit in about 35 minutes - Great Service and results. And should be much less expensive and certainly less time consuming.

I am so impressed with this dental clinic. I had a dental emergency right before the holidays that…read moremy previous dentist did not take seriously. After canceling my appointment last minute, I frantically called several local dentists for help. Cambridge Dental Center put me on an emergency triage list and I was in to see Dr. Alex within 24 hours. The staff was so friendly, accommodating, and took great care of me. I had no pain through my procedure whatsoever. Their prices were much cheaper than my current dentist and their customer service was outstanding. I canceled my next cleaning with my old dentist and scheduled my next with Cambridge Dental Center. And the cherry on top was receiving a nice welcome card signed by all the staff. Thank you, Cambridge Dental Center, truly.

This is my hometown dentist, and although the doctor who used to run the practice has since…read moreretired, I feel like I'm in very good hands with his replacement. Dr. Peterson is very personable, and does extremely good work. Each time I go in, he always remembers something about my life and asks me how that's going--we talk baseball a lot since he's a Twins fan and I cheer for the White Sox. Much of the staff is the same as when Dr. Shorenstein was there, so it's great to see familiar faces--that combined with the great work encourages me to keep making the long drive back to Cambridge each time I need to see a dentist. But I'm sure glad I don't have to go as often as we shovel snow around here!

Clear explanations and genuinely kind care. No shaming and great attention to pain management and…read morecomfort. Not enough stars.

The service was done well. But when my daughter couldn't pay her bill in full they told her she…read morecouldn't leave until she did. She's 20 years old and they had previously told her it was covered then the day of service they told her it wasnot covered but it was important for her to get a crown because it was right by a nerve. She thought she'd be able to make paymenta but they said they don't offer payment plans. She didn't know what to do as she didn't have the funds. Who says that "you can't leave until you pay your bill in full."

This office was our family dentist for over ten years. The…read moregood: the people who schedule appointments and hygenists are friendly and good at their job. Hutchens isn't a bad dentist. The bad: the lack of billing expertise and manners. They have an absolutely atrocious billing system that mashes family members together- even if those members are all adults- together on a billing statement. Our family repeatedly had to straighten out mix ups in this area: claims not submitted in the correct order, double submissions, double billing, some charges for work done not submitted at all, etc. It was truly a nightmare. We were regularly over-charged (only to receive a refund check later), regularly asked to pay our portion of treatment costs BEFORE they even knew how much of the procedure would be covered by insurance. These requests for pre payment would be discussed in an open lobby area filled with patients- very rude. The final straw- they chose to no longer honor my insurance provider (Blue Cross/ Blue Shield!) beginning Jan. 1 last year, but didn't inform us until we recieved a letter from them informing us of that fact in JULY- after our family had recieved dental treatments- in MAY and JUNE. Bottom line: unless you're willing to pay your dental bill in full at the time of treatment (thereby circumventing their atrocious, unprofessional business practices) I cannot recommend this business.

While Hutchens is an OK dentist and the hygienists do a good job, I cannot recommend this dental…read moreoffice after over 10 years of going there. First of all I do not feel it is appropriate to speak to clients in a full lobby of patients about finances. The reception people mixed up my sons on occasions and totally messed up their different billings. I had an appt with one dentist and come in to find mine on vacation and they have switched dentists without even calling me. My son waited in the lobby over over an hour to have a dentist spend 2 minutes with him glueing a crown back in and charged him over $100 for it. Their pricing is higher than most of the dentists in the area. I have had 3 dentists dispute Dr.Crooks findings on 2 of my members and can't help but feel like this office has been gouging us and doing unnecessary procedures. The bookkeeping system and/or bookkeeper is simply inadequate with tons of errors, billing incorrectly to insurance, numbers that don't add up. To top it off they dropped my insurance and 7 months later AFTER work has been done, tell us and they do that by letter when my husband is in the office having work done. Very tacky, almost as tacky as the huge full length portraits in the lobby of the staff. The one of Hutchens looks like it should be on a dating site-not in a professional medical setting. There are many better dentists in the Cambridge area. I suggest you go see them.

This is ridiculous!!! I've had these things for almost 2 yrs & they hurt my mouth when I eat!!!!!…read moreThis is thee most INCOMPETENT dental place in the state!!!!!! I should get ALL the damn money I paid back IN FULL!!!!! Mine are GARBAGE!!!!!!! I wouldn't go back in if it saved my damn life!!!! This place should be SHUT DOWN!!!!!!!! They are only FOR PROFIT!!!!!!! They are scammers & will rip you off!!!!!!

Aspen messaged AGAIN about needing to reschedule an appointment. And AGAIN the soonest to be able…read moreto get in is 2 months out. This is just about them not having staff, overbooking, and not caring about their patients. After reading the reviews about this place, I wish we never scheduled with them to begin with. While I have been happy with the initial service we did get, follow up visits for standard procedures seem non existent. All has been pre paid in advance as well so not a payment issue. Previous visits the dental staff was great--the front desk receptionist could be replaced with someone friendly and helpful however.