Hated my entire experience here. Dr Chaudhari was not personable and seemed more annoyed at my…read morepresence than anything. They dilated my eyes and when I asked if it was okay for me to drive they said "um yes"...to which I made it about 20 feet down the road until I had to call my husband to pick me up because I was driving blind. The staff was not friendly at check-in or check-out. Just overall a horrible experience.

Took my son for an eye exam and no less then four times did my son or myself repeat that he did not…read morewant contacts. After the exam they could not allow us to pick out and order new glasses and said we would have to make another appointment to do that. Pull my son out of school the next day to order his glasses and they claimed he was ineligible, due to the fact when my other son got contacts earlier this year they messed up and put it through insurance under the wrong child. They proceeded to state I owed for a contact lenses exam and I refused and told them that we made it very clear that is not what my son wanted the day prior. They said that they would cancel it and my son would not be able to get contacts, which is fine because he never wanted them! I went to my car and spent a half hour on the phone with our insurance correcting this facilities insurance mess up. When I went back to the door they refused to see my son to order glasses and said we would have to set up yet another appointment. I said it is only a half hour after our original appointment and I had to fix your mistake with insurance and you can't let him pick out his glasses? The associate laughed and shrugged her shoulders and shut the door. I have never experienced such horrible service as this place. There was a gentleman that came in the day before and asked for help because he was having trouble with the glasses they sold him. They told him that he would need to schedule and appointment and they said it must be in the morning. He said he didn't get off work daily until 3pm. They told him then they couldn't help him unless he could be there in the morning. He walked out frustrated without any help. They called me five hours after my complaint for their rudeness and stated I could set up an appointment and they fixed their mistake with the insurance. I had already fixed their insurance mess and got my sons glasses picked out and ordered from another eye center five hours before they thought they should address their absolute rudeness from their associate. I would drive an hour to Fort Wayne before I ever allow my children to go to this center for care

Billed me and my insurance for a "contact fit" and doesn't even check if they FIT. I'm done with…read morethis place. Went in twice for a contact fit correction. I'm still in pain and have poor vision because the contacts don't fit my eyes. The doctor has a "we'll try this approach". How about asking your patients what they have been in before and how they liked them instead of guessing and incorrectly sizing, doc?!!

Me and my client were in to fix her glasses, and this lady was a heavier set girl with short brown…read morehair and she was wearing a zip up jacket and she was so rude and disrespectful. I've always had a good visit when I came in but this is the worst. My client was talking loudly because that's the way she talks and she gave her the ugliest look and rolled her eyes. I then wanted her to sign a piece of paper and she looked at me like I was stupid, and she had a horrible attitude and said why do I need to sign it? And I told her to make sure she got her glasses fixed. And her voice got really high and started saying how it's not her job to sign it, I told her it's part of my job and anyone can sign it as long as it says she got her glasses fix, she goes I don't care. And then I said it has to be signed and so she signed it and said I'm only putting my initials and that's all you are getting. It's not even my job. I specifically told her anyone can sign it. She gave a dirty look and stomped off. Horrible service I've ever had! She should not be treating customers like that. This is her initials since I didn't get her name