Front Desk staff are rude and uncaring and very unhelpful and snide. The inbox for messages is…read morealways full so you have to call dozens of times to get a person. Once you do they are argumentative about what your asking and unwilling to accommodate when trying to get an appointment. The doctors are FABULOUS but the staff are horrible!

When we moved to the keys we selected IMC because of the convenience of having access to so many…read moredrs. Sadly the service they provide has declined over time. Our recent experience has us believing we need to rethink our decision. We are disappointed because when we started with this office they were great. Drs were great and the team as well. Now everything seems disorganized. Anything that could happen wit our recent experience has: Scheduled a teledoc. had to call to ask if we missed our appt, Dr finally called and began to to review previously discussed test results , not the reason for scheduled appt. Once call got back on topic at hand, call was short and Dr prescribed meds. Script was not sent to pharmacy. This morning, Script still wasn't sent to pharmacy. We had to follow up a number of times. Finally drove to Dr office to get paper script to take to pharmacy. It wasn't ready as promised. PE found it and had it issued. In the meantime, they did send it over electronically. At pharmacy now ; waiting for Dr to call them back. Pharmacy noticed the script could interact with other meds. Thank goodness he is so good at his job!

The Keys to Wellness Medical Ctr, Dr. Susana May, moved to 103400 overseas hwy, ate 241, key Largo…read more33037

This is a great doctor. I've gone to see him two times and both times were very accommodating. He…read moredid a thorough physical and ordered blood test to check everything. He's got a great bedside manner and listened to me well. He didn't rush thru anything. I see him as my primary care doctor. He works in the Community Health of South Florida center in Tavernier. It's located in the Winn Dixie shopping center. I never knew he was there. Glad I found him!!