Tilethia Q. Is simply amazing !! Very informative! Follow ups on all calls and emails !…read more I highly recommend her ! You won't regret it ! Not to mention she's cut my bill in 1/2 !!

Dave and his insurance team seem to have an exceptional code of Integrity and consistently good…read moreCustomer Service! In a very competitive Insurance market, they excel in fair pricing! I confidently and highly recommend them to all my friends and co-workers!

I have done business with Taylor Insurance for at least 25 years and have been very satisfied with…read moretheir friendliness and efficiency. They always have given me good advice. I have auto and home owners insurance with them. You can't go wrong with doing business with them.

From the owner: Insurance Stinks! Until You Need It!…read more As Erie Insurance Agents we provide superior home, auto, business or life Insurance to suit your needs. With award-winning service and great prices we give you confidence that you are well protected. Our team is committed to providing our clients with the highest quality insurance services combined with the lowest rates available in your area. Our outstanding insurance agents will work with you one on one to ensure that you get a solution that is tailored specifically to meet your needs.

I just finished with a claim where a Auto Owners Customer hit and damaged my vehicle. The Adjuster…read moresent me a text at 4pm on a Friday that my car was finished, and they were canceling the rental that day. I let him know I was over an hour away, and at work until 10pm. He said he would be nice, and extend it to Saturday, the best he could do. I called the shop, and they informed me they are closed on weekends, and I'd have to pick up my car on Monday. The Adjuster said all he would authorize was one more day, I had better make arrangements and have someone else pick up my car. Absolutely Outrageous!!! The stress I went thru was totally unnecessary, and unacceptable. I would not ever pay this Company for Insurance, and next time I will go thru my Insurance Company if I am ever in a situation like this again.

This is crap insurance!!! They may start off with lower premiums but they end up increasing it at…read morerenewal time. My car insurance increased by 40% at renewal time so I ended up switching to another company. I still have my homeowners insurance through Auto-Owners. In the 3 yrs. that I have been a customer, I filed 1 claim for hail damage to my roof. The claims adjuster returned my telephone calls 10% of the time. I was passed around to different adjusters. My claim was ultimately denied. Customer service constantly told me my claim was closed and that there was nothing else to do on the claim which I later learned was incorrect. That prompted me to file an appeal. My 10+ neighbors had their claim approved for hail damage to their roofs in a very timely manner. Several weather reports, specifically to my address, noted 1.25 hail. Yet, Auto-Owners continues to deny my claim. I am the ONLY one in my community that is still fighting with my insurance company. If you want to talk to the CEO or Regional Director, forget it! I sent a letter to the CEO and Regional Director regarding my complaint and received telephone calls from other people in the company. It is 10 months now and I am still dealing with Auto-Owners. I absolutely, positively would NOT recommend Auto-Owners!!

Was a great experience and a very nice person and also saved me a good bit of money on my insuranceread more

Christopher Martin was great! He was very patient and wrote me a quote with everything we need!…read more Highly recommend!

Excellent customer service and savings! Anytime I've had trouble, emergency, or a wreck Mr. Davis…read morewas there to assist.

From the owner: Specialties Auto Insurance, Family-Owned, Locally-Owned,…read moreRenters Insurance, Homeowners Insurance Products Home Insurance, Auto Insurance, Life Insurance, Renters Insurance, Car Insurance, Boat Insurance, Commercial Insurance, RV Insurance, Mobile Home Insurance, Motorcycle Insurance, Flood Insurance, Business Insurance Services Live Customer Service, One-Stop Shop Insurance, Bundling

What an outstanding customer service experience. Yesterday, I called the office because my car got…read morestuck on ice in my driveway which is very steep. Tonya set up Mitchell's towing to come right out and pull me out. It was a no fuss interaction. The entire team Rob, Tonya, Sarah, David and Laura do an outstanding job in providing the best customer service experience via quality and quantity at all times . I always feel like a VIP when dealing with Rob's office at State Farm . Thanks guts !

I have been with State Farm for decades…read more Really outstanding service by this office. Every time I have contacted their office in the past, they have been very well informed, prompt and helpful. Once, they even notified me that I qualified for an additional discount. Very reputable. I recently had the unfortunate experience of filing an uninsured motorist claim. Rob Chapman's office was extremely helpful and got everything taken care of very quickly. It was a major accident, but piece of cake to get my truck back together with minimal involvement required by me, I was pleasantly surprised how they handled everything for me. My truck is as good as new. Best agent I have had.

Firstly, I work in Insurance, so this is coming from someone who understands the business and how…read moreit should be run. After speaking to multiple agents in this office, we were told - by two separate people - to cancel our previous homeowners policy because we were approved through State Farm. Once cancelled, we received a redacted statement telling us our homeowners would not be enforced with State Farm (after we paid the first premium) due to us needing a new roof. Now, without homeowners and a one week deadline to find a roofer, get the estimate, and have the appointment on the books was ludacris. The office stated it was not one week, but I have the paperwork showing it. We had to call and ask for an extension, which took work. Since our homeowners was dropped by State Farm, the bank enforced a homeowners policy and broke our wallet. After multiple conversations with Leigh, who overtalked us or told us to let her finish talking, and even went as far as to say things we said were not true, we have gotten nowhere. We lost our bundle due to this error in the office, which caused the premiums to go up, but they keep telling us we received a discount for longer than we should have since we were not bundled anymore... well, we were no longer bundled because once the home approval came through, it was redacted. So where is the courtesy? We are still paying more than what we would have as a result of this office's error. Including STILL paying off the outrageous temporary homeowners the bank enforced due to this office's error in communication. There has been zero accountability in this office. The lack of honesty, execution, integrity, and respect to the consumer is unequivocal. When a sales manager tells you there is opportunity for her to coach her team because of miscommunication, yet still chooses not to do the right thing, it speaks volumes.

I needed homeowners insurance for a move to Lynchburg and Ian Maxwell got the job done quickly and…read moreefficiently. He was super nice to talk to and got me what I needed in no time. By the time our conversation was over, I felt like I had made a new friend! I've been with State Farm most of my life but have never felt like any more than just another client. Most agents I've talked to are impersonal over the phone and do what is required of them, but Ian was extremely personable and friendly and went above and beyond to make sure I had exactly what I needed. He even gave me some tips for things to do in the Lynchburg area, which being new to town I greatly appreciated. I would highly recommend Mallori and her team for any of your insurance needs and wish them much success going forward!

Run away! Unless you enjoy being repeatedly ignored and lied to, avoid Thompson-Brooks Insurance at…read moreall costs. Our organization previously provided employee health insurance through Optima and their agent, Brandon Loving, who was so unresponsive and unreliable when it came to adding new or removing former employees from the policy, that we went with another insurance agency when it came time for renewal. However, despite notifying Thompson-Brooks well before the end of our coverage period that we would not being renewing, we continued to receive bills from Optima for renewed coverage. When we reached out to Thompson-Brooks' Office Manager, Cindy Atkinson, she assured us that the policy had been cancelled as requested. However, we were later informed directly by Optima that the policy was never canceled and remains in effect. Stay away from these liars!

From the owner: We are an independent financial services agency offering medicare insurance, health insurance, life…read moreinsurance, annuities and retirement plans.