I have been a customer here for many years and always been very happy with the service I have received. Bernadette in particular has always been very helpful, reassuring and professional. They have a good selection of glasses on offer and are very helpful helping you make a choice. read more

Firstly, this is close to where I work, so is extremely convenient for me to drop by during flexible work hours during the weekdays, but I will definitely walk the distant to go elsewhere else now but Suttie D. Basically, I went in at lunchtime on 8th of Aug to see if I could speak to someone (very briefly) about some contact lens issue (weren't sure if one of the lens was still in the eye & needed confirmation as the eye was painfully sore from failed attempts of finishing the lens- whether it was with eye dye or visual checks). As I had been in discomfort all morning, I was desperate for some advice. Note, I occasionally wear contact lens but infrequently, so I'm not a totally new contact lens wearer. There were two people at reception, a young man & a lady. I approached the man, explained the situation but the lady receptionist then took over & asked if I was a patient & as soon as I said no, she said they were busy all day long & nothing could be done - this was without even looking into the booking systems! Also, I couldn't see any other customers. She turned me away quickly, offered no alternatives/suggestions-nothing. I could have been a potential future customer, but sadly to say I won't be coming here again for anything, whether it's for checks, glasses, contact lens, eye drops or contact lens solution. Incidentally, I wanted to buy the latter two that day. Customer service is below par in my experience. But perhaps I actually needed to be a customer! read more

I booked for an eye test and a contact lens test. The tests themselves were fine and I have not problems with the medical aspect of this practice. My family have been using Brian Suttie for glasses for some time with no problem. However, beware of what is best termed the sharp practices when it comes to payment. Although I had only asked for a test, I was told that if I wanted to buy contact lenses I would have to sign up for a monthly aftercare plan at just under ₤10 a month. This would cover a lot of things that I hadn't asked for and the next year's test and any emergency appointments in between, but did not include lenses or the test that I had just done. Despite being very clear that all I wanted was a test, I was repeated told that this was a good deal for me. It isn't a good deal for me because it would cost ₤114 for the next year for a test that I would pay ₤30 for! It is only a good deal if I actually want any of the other things that an aftercare plan provides. Even though I was clear that I was not interested in a monthly plan, they then tried to sell me a cheaper monthly plan at ₤6 a month! The clincher however, was being charged for a second test. I had been given some sample lenses to try and asked to come back the following week. The impression given was that this was just a routine follow up and I was certainly not told that there was anything more than that and certainly not told that I would be charged for a second test. Guess what? That'll be ₤30 please. I certainly wouldn't have gone back if I'd been told I'd be charged for another test, but I get the impression they knew that. read more