1. Brian A Holloway, M.D

1. Brian A Holloway, M.D

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Soquel, CA

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Brian A Holloway, M.D

5.0 (1 review)
Closed • 8:00 am - 5:00 pm

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5 years ago

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Ultraderm - California Skin Institute - Luxury Reception

Ultraderm - California Skin Institute

4.1(46 reviews)
0.7 mi
•$$$$

I called and asked a question about a simple facial service I wanted and was told I needed a…read moreconsult. I booked the consult. I drove over 30 minutes one way and had to fill out a ton of paperwork for the 1 simple question I had. I had to wait past my scheduled appointment time. Upon entering the consult room, I was immediately handed 2 brochures (without anyone looking at my skin) and told they really only offer 1 service for the face. The consult was maybe 5 minutes at the most (and that's because I asked questions). It wasn't a true consult. I could have saved a lot of time and unnecessary paperwork (identify theft is real these days) if they could have just answered my question over the phone in 10 seconds. On principle, I won't be receiving services from this place and will look elsewhere.

I spoke to staff members twice about the specific treatment I wanted before booking an appointment…read morefor a consultation. I paid my consultation fee and showed up to my appointment only to have the doctor walk in and inform me that they don't offer that treatment. So I received no consultation or exam, yet they kept my consultation fee, despite the fact that they knew which treatment I wanted, they don't even do it there, and the doctor spoke to me for all of 2 minutes, if that. I was very clear in advance about the treatment that I was booking an appointment for. Apparently it was just a mixup on their end and those I spoke with weren't aware that the treatment isn't something that Ultraderm does. But they never refunded the consultation fee, which I think is unethical to say the least. I spoke to someone who said that they would follow up, and they never did. The whole experience felt super disorganized and frustrating.

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Ultraderm - California Skin Institute - Dr. Steven L. Garner, MD

Dr. Steven L. Garner, MD

Ultraderm - California Skin Institute
Ultraderm - California Skin Institute - Susie preparing my Botox

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Susie preparing my Botox

Brian A Holloway, M.D - dermatology - Updated July 2026

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