Very positive experience. The front and back office staff are great. Dr. Calciano is very…read morereassuring and kind. As a retired nurse, I have the utmost confidence in him.

Dr Drew is an excellent doctor. He obviously cares about his patients. I have seen many…read moredermatologists in my lifetime and he is the best one. Highly recomended

Drove an hour for an interview just for them to cut it short over something I already told them on…read morethe phone. I meet their availability, but apparently having future goals is a problem. Waste of time and very disrespectful.

Couldn't even get an appointment for a possible melanoma until 7 months after referral…read more Receptionist was very rude and not helpful at all. Suggested I call back everyday to see if there was a cancelation or I wait until July. Terrible customer service and patient care.

I called and asked a question about a simple facial service I wanted and was told I needed a…read moreconsult. I booked the consult. I drove over 30 minutes one way and had to fill out a ton of paperwork for the 1 simple question I had. I had to wait past my scheduled appointment time. Upon entering the consult room, I was immediately handed 2 brochures (without anyone looking at my skin) and told they really only offer 1 service for the face. The consult was maybe 5 minutes at the most (and that's because I asked questions). It wasn't a true consult. I could have saved a lot of time and unnecessary paperwork (identify theft is real these days) if they could have just answered my question over the phone in 10 seconds. On principle, I won't be receiving services from this place and will look elsewhere.

I spoke to staff members twice about the specific treatment I wanted before booking an appointment…read morefor a consultation. I paid my consultation fee and showed up to my appointment only to have the doctor walk in and inform me that they don't offer that treatment. So I received no consultation or exam, yet they kept my consultation fee, despite the fact that they knew which treatment I wanted, they don't even do it there, and the doctor spoke to me for all of 2 minutes, if that. I was very clear in advance about the treatment that I was booking an appointment for. Apparently it was just a mixup on their end and those I spoke with weren't aware that the treatment isn't something that Ultraderm does. But they never refunded the consultation fee, which I think is unethical to say the least. I spoke to someone who said that they would follow up, and they never did. The whole experience felt super disorganized and frustrating.

Sharon gave me a hydrating facial on May 1st. She does a great job and my face feels SO much…read morebetter. We've know each other since we were teenagers, so we also caught up on family and mutual friends. I highly recommend her services.

Email from me: I want to be off this list. You are sending too many emails. I have unsubscribed…read moretwice. I guess the better business bureau is my next step. Reply from Pristine: go ahead and send me to the better business bureau ! All you have to do is unsubscribe at the bottom of the page and be done with it.Instead you choose to be a witch and complain. I don't get that. I will go manually in and get you off the list as well. Their listserv for unsubscribing obviously doesn't work, they didn't read me email as I stated I had unsubscribed twice, and the name calling? Well, if there were zero stars that's what I would give for customer service. Beware giving your email address!

excellent care and assessment. Dr Small's aesthetic and training ensure a satisfying and natural…read moreresult. She is also conversant with all the new products and treatments. She really did "write the book," on botox.

Over the past 20+ years I've seen / used a variety of different doctors and nurses located…read moregeographically from Santa Cruz to San Francisco (and, that's a lot) for both botox and fillers, and I'm here to tell you that Dr Small is the one for me. My experiences in the past ranged from having "duck lips" to having been injected with so much product that my face looked swollen / as if I'd been in a boxing match. No more. Let me begin by saying I'm not a "girly girl". I don't like playing with makeup and hairstyles. That isn't fun for me. I want predictable results, and I don't want to be put into a position to need to reeducate my hair stylists and Aestheticians about what I want my appearance to be like at every single appointment. So, I waited until I'd seen Dr. Small for multiple appointments before writing this review. She, and her staff, have not disappointed. Dr. Small's credentials and academic affiliations, both past and present, gave me confidence in her technical abilities. My personal opinion is that her job is about being an artist as much, or more, than it is about being technically proficient (although, they obviously go hand-in-hand). Dr. Small is able to "get" what my vision is / how I want to look, which is no small feat in, and of, itself. You know when you see people who have had bad botox and filler work? I'd rather risk using too little product than to risk looking overdone, and Dr. Small excels at toeing that fine line. That, combined with providing me with useful recommendations and then executing them all very well, equals a perfect relationship. The staff at RSMD are every bit as wonderful as Dr. Small. Maranda, who manages reception, is fantastic as are Abby, Marissa (sp?), and I'm sure there are ladies I'm sadly omitting...they're all accommodating, professional and kind. No behaving as though you're lucky they can spare their precious time to check you in. There's no "snobby door" at this establishment. I'll update this review if I ever feel any of the above is no longer true, but I can't imagine that happening. And, I wouldn't have taken the time to compose this review if I didn't think Dr. Small, et al, could benefit others.

I've been a client of Dr Albrecht for over 20 years . She is very knowledgeable and kind. Highly…read morerecommend her service.

Staff (Diana) was rude and incompetent. Dr. Albrecht is not thorough in her checking for skin…read morecancers and I'm a skin cancer patient. She seems rushed and overwhelmed. What's worse is the last time I was there, she told me to wait till the office called me, which they never did for a check up. Probably the the most poorly managed office at PAMF and Sutter. Being the fact that the way they treat the patients, I can understand why the office lost their new Doctors to another practice. Don't bother calling. They do not have any new doctors to see you. And if you stay, you're stuck with the rushed incompetence of Dr. Albrecht.

Fantastic. Jillian is talented warm and assertive in her injection technique…read more If you are looking for someone concerned with the symmetry and artistry of your injection she's aligned herself with that need. I was seeking a need medical aesthetician after relocating back home and she has been wonderful in getting to know the needs unique to my facial anatomy.

I found Jillian a long time ago through places she worked in the area from Yelp and it landed me at…read moreher own studio which is absolutely adorable! She's incredibly knowledgeable on all Injectables, very professional, so sweet, and keeps me looking young and never overdoes my dysport. Beyond stoked I found someone local and don't have to go over the hill anymore. She's the best!!!!

I enjoyed deeply relaxing, luxurious experience with Caroline during my exfoliating facial…read more Comfortable lounge/bed, soft music, skilled, effective, soothing, professional hands working magic on my face, neck, shoulders and upper back. Would highly recommend, and look forward to returning soon.

I recently had a relaxing and wonderful facial with Marisa! My appointment was on time and everyone…read morewas so nice. Marisa is wonderful at explaining everything she is using during your facial and listens to any concerns about your skin you may have beforehand. I will definitely book again soon! My skin was glowing.