The customer service here in Pleasanton is amazing! I live in Floresville (I'm originally from San…read moreAntonio)i shop at the Sears here although the Floresville sales people aren't that friendly or knowledgeable about their products the store is closer to my house. I bought a wheeled weed trimmer at Pleasanton Sears today. Very friendly&helpful sales people. As i drove around the back to pick up my trimmer the young man named Dallas proceeded to add the oil to my trimmer! Then he explained how the handle worked and also showed me how to install the trimmer line! He was so polite and patient while answering all my questions. Maybe if all the Sears stores were this polite&helpful they wouldn't be going out of business. Thank you Dallas& Sears Pleasanton, you are the best!!!

Thank goodness we have this wonderful store in our little town! The owners do their very best to…read morehelp each customer and really care about personal Customer Service!! They have a beautiful, clean showroom and plenty of parking. I'm so glad I can go here now for all my appliances and not some Corporate Store. I know the money I spend here stays in our community

Owners, sales employees and delivery personnel are not on the same page when it comes to Customer…read moreService. Miscommunication and inept statements led to a huge delivery debacle, e.g., not certified to install a "gas" stove, not able to install wall A/C units, scheduled delivery time was set for after lunch, arrival time at 5:00 p.m., and lastly, not able to deliver appliances to a 2nd story home. TOTAL waste of time! Spoke with one of the Owner's a few days later, he offered to install the wall A/C units himself and pay me for lost wages. He also stated that he would reiterate store policies to his employees. Too little, too late---Done!

We ordered Thermador column refrigerator, column freezer, wine cooler, 48" gas range, a Sapphire…read moredishwasher, two refrigerator drawers, a microwave drawer and a 48" vent hood for our remodel. They come out and check that everything is perfect a week before installation so there's no surprises. And thank goodness they did, they found multiple things that the builder didn't do and we found out we were not ready for the appliance installation. Then after things were corrected by the builder, they sent a tech out again just to be sure the appliances would all go in smoothly, before delivery. I really like this proactive approach. As a designer for many years, I appreciate this extra attention. K&N Sales has this perfected and they make sure it will be done right. They were also VERY quick to replace a dishwasher that was not working correctly from the factory. The kitchen looks and performs great, and Justin put together a great price package, (better than 3 others). Very personable all around. Highly recommend.

(Austin Location) - Good enough sales/showroom help. Terrible customer service and communication…read more Totally missed the equipment arrival date(s), items not available for weeks and when your building a house, these are all to important. Equipment install was absolutely terrible, installers were not prepared nor did they even consult the instructions, didn't clean up their mess (wood and metal shavings specifically). Water line was incorrectly installed, ice maker installed improperly. Be prepared to either take delivery with your truck/trailer and install yourself and take a meticulous inventory of your items because of the tail light warranty, nobody will return your call after the sale.

Found this business last year or so, I had installed central heating & air and thought I had the…read moreright filter only to give out that actual size was wrong . I couldn't find my size anywhere. Until I found this place and now they know what size I need in their system which is good cause I tend to forget. It makes it easy to purchase from here. They're always friendly and quick so I can be on my way.

Arrived to purchase a few items. Most specifically an air filter grate/grill assembly. We'll that…read moredidn't work supposedly they have to order it from the warehouse. That's not what your commercials say. Y'all make it sound like you'd have the parts we need but when it came down to it we were told those would be here Monday. But we can't give you a cost because the prices change so often. We ended up getting a price at the end of all this back and forth about sizes etc. it's about 30 dollars higher than other vendors. Then we proceeded with the rest of our items to check out and the assistant manager was fidgety pacing while the other lady put the filter away. She then went back to her and said they want the filter. NO we said we would return at a later date for the grille and filter yet she almost tried to force the sale. I just didn't like her style or personality. It was a hard clash. and her inability to help. We will NEVER go back. Totally frustrating experience

Thanks to Liz for helping with my order. She was awesome and order was handled with ease. And thank…read moreyou to Randy for delivery. Most definitely do business with this store again. Leonor Aguirre

I bought a $75.00 thermostat from the location in Port Aransas and had in my car and was in the…read morearea of this particular ace hardware so I decided to take it in and get a credit. The dark haired women at the counter was the rudest person I have come across. I asked her if I could return it and get a store credit. She looked at the receipt I had and said "this is over a month old,a month and 2 days, and we don't take items from the mustang island store."Completely wrong they do she just wouldn't do it and told me to bad I can't take this back. So I said well can't I get a store credit I'll come back and get it here. NO SIR! I cannot help you. You took to long so it's yours have a good day I have other customers. Totally wrong and completely false. Never go back again. Home Depot, Walmart or Lowe's would have all done that with no question. So much for supporting local businesses!!!

Porter's Ace Hardware is in Palacios. The review from Jacinto B may be for the location in Port…read moreLavaca as I have never saw an issue in Palacios. Clean large store, lots of service support, well stocked. The staff there is not racist, and they ain't all white. The staff there is supportive and helpful, but that's just my perspective.

Great store! Very well stocked especially for a small town. Been shopping here for more than 15…read moreyears. Every year they keep making improvements. They even offer free popcorn for the kids!