One of the worst Nursing Homes that I have seen in 23 years. Rude and poorly spoken staff who look…read moreat every concern or request as a burden. Body fluids left on pillows and a generally poor day to day work ethic of the staff. Staff members have hung up the phone mid sentence, and talk to concerned family members like they are garbage. Pictures and a full complaint have been made to their corporate headquarters, and a complaint to the Agency for Healthcare Administration Hotline are following soon. Do not send a loved one to this facility. I'd give it zero stars if I could.

This place is horrible to deal with. I am in North Carolina waiting for my mother to be released…read moreso I can go get her and bring her to live with me. They never return calls and when you do get to talk to them, they are very short with no real information. They can't answer most questions without having to get back to you. Lady at the front desk with an accent is extremely rude. There phones to the rooms did not work for the first week my mother was there. They let her use the nurses station phone when I was able to actually get through to them. I could go on and on. Stay away from this place. Especially if you are out of town. They are not helpful to your situation at all.

My sister is checking in today with a very bad fractured leg and ribs the hospital recommended this…read moreplace. l expect her to have the very best of care. I will update this later.

Don't bother here. My Sister came out far worse then going in. Staff did not listen to her pain or…read moreproblems. Says they specialize in spine issues, my Sister can barely function ATM from the terrible treatment. They ran her ragged with OT and PT. Had her using machines she had no right using with her broken body. She had spine issues, neurology issues, gastro issues, and urinary issues. YOUR TEAM - NEVER had her checked by doctors to find out the causes. Nope you sent her home, stating she needed 24 hours care and no driving. But yet She has to do those things now, to find out what is still wrong. Best in Brevard - what a joke. Maybe the best of the worst and that's not saying much. She even got a letter from the CEO apologizing for the terrible care, and that terrible care continued until they sent her home, no better than She was before she go into Sea Pines. Such a shame Brevard County, and Florida as a whole has terrible health care, and I can say this after 39 years in this state. So if you wanna get better don't go here, and good luck finding any quality care.

The Physical Therapist was awesome Nurse she tore my skin…read moreoff removing a bandage . Instead of using the adhesive bandage remover

Beware of their fraudulent billing practices. I have attached photos of my hospital bill to show…read moreyou how they added in a false charge for $2,473.33 for "Emergency Room" or "OB ED level V" service that I did NOT receive. I never passed through the OB ED department and I never sat on a gurney in the OB area. I was never seen by their OB ED doctor. When I called to complain I was told that when the triage nurse checked my dilation upon arrival and found that I was fully dilated that that brief assessment by a nurse qualified as ED service! As soon as I arrived I was rushed into a delivery room. The bed was unfolded and the baby was on his way. The on-call OB doc rushed in the room right before the baby was delivered. I gave birth vaginally and without complications in less than 15 minutes after arrival the hospital. Their creative billing team finds ways to sneak in extra charges like $1,306.14 dollars for sitting in the recovery room--the same room delivered in--until the closet sized room near the newborn nursery became available. Choose a different hospital & different health care group. Health First is really MONEY FIRST!

I wouldn't recommend this place at all if you have someone who is elderly or suffering from…read moresomething such as a stroke or something similar. The place is not up to code in any manner dusty and rusty is what I saw walking in. The nurse even told me the pictures for the website for 20-25 years old. If you could modernize the place and fix it up so it isn't too much of a shit-hole I'm sure it would be a better place for those who are needing it.

I ended up in this HELL HOLE after having OPEN BACK SURGERY and this is what I saw, at least part…read moreof it. Filthy floor with balls of dust around the floor, rude personnel, not all nurses are trained to deal with surgical dressings from open back surgery patients. Waited a day to see a wound nurse( my wound was draining). Nurses assistants get mad when asked for help when and if they show up to the room. No clue how a back brace works. Drs are not onsite everyday. FOOD: Apple juice was mixed with water maybe they wanted to save money for who knows what, no menu to select your food, 2 slices of bread with 1 slice of turkey ham "sandwich" for dinner, no ensure only an unknown at least for me nutritional drink. An employee suggested me to ask for more than one ginger ale so I can save them for the night. They had no ginger ale at night because the kitchen was closed. All kitchens close at night but they should have a fridge available. BATHROOM: my main concern. The toilet was not a high handicap toilet, it was a standard toilet. No grab bars and there was a bathtub with old vomit or maybe poop, it was a brown circle around the drain. No shower chair or equipment to take a shower. Spent 3 days there before being able to leave and never took a shower, I had to use towels myself to at least clean my upper body. HOSPITAL BED: Old and with a malfunction that ended up braking. The bed was changed after someone tried to "fix" it. The other bed was not any better. DON'T stay in this place, it should be closed. I'm amazed how the government let this place open.

Mom was in there for months and I can't say enough about LCCA. The staff is great and cared for my…read moreMom as if she was their mom. They took care of everything! Thank you LCCA

Our dad was here for 8 weeks. The people that took care of him were wonderful. we were kind they…read morewere kind and helpful. The PT for him was unbelievable. one of the CNA's went on vacation and he couldn't believe how much better he was doing. He shared this with dad and this encouraged my dad. Food isn't so great but that is least of your worries when you are there. people make the difference - dad had people who care about helping people. one CNA sang to one of her patients. They interact as much as they can but their duties are time consuming and they are encouraging for patient to do themselves which helps them get better. we had a good experience and appreciate our staff!

I am currently a client at Journey Pure. I have to say that I was a reluctant client, and that I…read morewanted no part of this situation. I went to the first meeting, and I was surrounded by the most amazing staff and people who have all been through what I am experiencing. There is nothing that I don't feel uncomfortable sharing, and in the little time that I have been attending meetings, my attitude, and mindfulness and openness to receiving the much-needed help has made a 180 change in me. Mind you, this is not an overnight change, and there is no miracle cure for addiction, but JourneyPure has helped me 100%

From the owner: JourneyPure Melbourne provides addiction and dual diagnosis treatment in an inpatient and…read moreoutpatient setting. With a small staff-to-patient ratio and passionate commitment to recovery, the JourneyPure approach provides patients with the tools needed for long-term success. Following the medical model of addiction treatment and utilizing evidence-based methods, our highly credentialed staff provides superior psychiatric and medical care. It is our belief that the key to breaking the relapse cycle is continued human connection and care.

My father in law was place there for 3 weeks, and due for discharge on a Wednesday was told by the…read moreSocial Worker Director Christina,which she never return my calls. However when I call to ask when I could pick him up on the agreed upon date , they gave roundabout how he needs more rehab. It's is obvious this place is abusing the insurance system. Keeping patient there longer for profit. Again Christina the Social Worker Director is a horrible person ignoring people's calls. Please avoid this place at all cost

My mom fell and fractured her pelvis recently. She stayed at West Melbourne Health and…read moreRehabilitation Center for several months and our family was very happy with the staff and experience. The care was mostly very coordinated within the facility and they were responsive to our questions. I believe this facility had issues in the past (which you can read about in the reviews) but a new administrator started about a year ago and she has made very positive changes!

Nursing staff is great...although overworked and understaffed. PT and OT are friendly and…read morecommitted. But once you get in they don't let you out..there is no communication, no one looking at the big picture. No one returning calls. Creates a great deal of stress. I do not recommend.

If the owners of this facility weren't so greedy, this would be a wonderful place to heal, recover,…read moreand live. I can only imagine there is a special place in Hell for people who own and operate facilities like this while they become rich off the suffering of a vulnerable population. My sisters and I took turns staying at VHR with my mother, including bringing in an air mattress so one of us could sleep overnight as well as other furniture and food to make the place semi-livable for her. The fact that we were allowed to be there 24/7 with her is one positive point towards this place. We called a few other rehab facilities in the area, and that was not an option with them. We knew no matter where she ended up that we would not be comfortable leaving her alone (a hard lesson we learned from a previous, though unrelated, experience). I will start with the primarily positive part of our experience, as my 86-year-old mother recovered from a broken back, and that is the people who work there. 95% of them are angels! They honestly care about the residents and go above and beyond as they deal with understaffing (again, due to the greedy owners) and try to make do with the limited resources provided to do their jobs. Dr. Gabriel Cueto was her primary doctor while staying here, and he was outstanding and might have saved her life. He actually listened to her and showed compassion. All but one of the CNAs were also amazing. The first night we had an awful CNA, but after that I can only praise the rest. Their jobs are incredibly difficult. My one beef was that we were repeatedly pressured to have a male CNA, something my mother was not comfortable with when it came to things like helping her with personal hygiene, but they did accommodate her, even though this often meant waiting longer than usual so that she had a female help her with things like a shower or going to the bathroom. The nurses, physical therapists, and occupational therapists were also compassionate. I cannot rave enough about two particular therapists: Tara and Steven. With their help, my mother went from being unable to get out of bed on her own to walking around with the aid of a walker in just a few weeks, a major accomplishment. Another person who made the experience more bearable for all of us was Tracey Taylor, the concierge. So, you may ask: If the staff is so wonderful, what's the problem? Basically, it's the building, items inside the building, and other services. Everything is done on the cheap: incredibly cheap and uncomfortable beds, for people so sick they are stuck in bed; food that makes school cafeteria food look like gourmet fare; furniture, like chairs, end tables, etc. that probably have been there since this place opened; a garden area for residents that has foliage hanging on for dear life; limited cleaning of the rooms, even simple things like no garbage bags in the garbage cans and I rarely saw anyone clean the toilet or sink in the bathroom; and a call-button system that is almost worthless since there's no way to actually call for help other than pushing a button and praying someone sees it light up somewhere. I could go on, but I think those details give a good picture of the situation. Realistically, I know we could not have taken her directly home from the hospital, so rehab was a necessity, and our choices of where to place her were very limited. We are grateful that she was able to get the care she needed at VHR, but we wonder what the experience would have been like for her if one of us hadn't been there 24/7. There just aren't enough people working in the facility, no matter how amazing those people may be, to adequately care for the number of patients they have. Thank goodness it was a temporary stay for our mother. My heart goes out to the permanent residents! There just needs to be "more" of everything: more cleaning of the rooms and shared spaces; more staff; more thought put into the food served; more updates to the call-button system; more money to give the entire building and grounds a major facelift. No doubt, the billionaires who own this place are living very comfortably as they spend the bare minimum to keep this place running.

This place has been a complete shit show since day one. Not getting medication right, to nasty…read moreemployees, dirty, smelly and down right hell! I have never in my life felt so much haste for one place. No cares about the people who are there. 40 patients to a nurse, some times more. The CNAs were nasty and couldn't give a shit about their job! It's sad. It's unsafe. Anyone who will listen will be hearing from me

Great place to work and recover/live when in need of assistance. The staff is very nice and helpful…read moreand always eager to help.