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    JourneyPure Melbourne

    5.0 (1 review)
    Open • Open 24 hours

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    2 years ago

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    Atlantis Diagnostics

    Atlantis Diagnostics

    2.7(3 reviews)
    1.3 mi

    Horrible profound unprofessionalism from staff. Let me explain. I need a MRI of my neck after a CT…read morescan showed something. Okay so reached out to my orthopedic doc. Where a shoulder one has been schedule with already, he refuses. Thats another issue on its own. So I see my GP and she orders the MRI at Atlantis Diagnostic on 5/20/2026. I wait a week reach out to my GP to find out where she ordered it to so I may call them and see what is taking them. I call 5/28 Told by Kat that it has not been approved by insurance. So I call my insurance they never received a order for a neck MRI. Call Back to Atlantis again Kat answered again and said she has it but has not sent it in and is not at her desk. 6/1 call Rob answer and tells me they never received it. Call him out on his lie then he transfers me to Kat again. And again, it was oh yeah I am not at my desk and haven't done it still. So how are you answering the phone if you're not at your desk. Horrible so I call me GP and have it changed. I wouldn't have left it at that and not written this but today 6/24/2026 guess who calls me to schedule my MRI, Kat. Now I have already had a appointment somewhere else. Its been over a month and I procced to tell her this. She catches a attitude with me and tells me I need to wait. So I cut her off explain no I do not and I wouldn't let her take a image of my dead dog let alone me. Waiting on them and I cannot work till I get this fixed, yet they don't seem to care if I have to wait 6-8 weeks to schedule a MRI and another month before I get seen. Kat believes that is okay with her because she is healthy and working so no issues. Great customer service from the staff here. And you're in the business of caring for people what a pathetic way to serve customer hope you're not in pain and waiting on starting PT or other option like I am because now it's been almost 3 months (started end of April with this issue, also been to the ER twice) this has been going on and I am still not back to work or in PT still.

    I have a mixed review... one of the receptionists was extremely helpful for me going above and…read morebeyond. Others were short and unfriendly. I called to verify that my test results had received review by a doctor...not the details...just that it was complete and how I could obtain it... they disconnected the phone call and the number no longer connects. I was told they shut the phones off at lunch, I cannot verify that, but I cannot call them and its too far for me to drive just to find out my results are not available. I know the phone number will not connect so I'm inclined to believe they shut the phones off at lunch... unacceptable. There are no laws prohibiting a medical company from giving the status of the availability of a test either for pick up or download... the details, however, are protected. I wanted to know if the test was available to pickup or if it was forwarded to the VA in which case I could download. Not acceptable practice or policy

    JourneyPure Melbourne - rehabilitation_center - Updated September 2026

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