I highly recommend gem City eye Care. The staff from the time you walked through the door were very…read morefriendly and helpful. I was able to get an appointment right away. Dr. Leszek was very patient, friendly and thorough. He was able to give me the perfect fit for contacts which I was able to receive anywhere else. one out of 10, I would definitely give them a 10. Very satisfied, Robin

I just had my annual exam and purchased a new pair of glasses. Gem City cares enough to have…read moreinvested in new optical equipment. Everyone there is incredibly nice. My new glasses are super light and comfy. I can finally see clearly without having to squint like a confused pirate.

Been coming here for years and would never go anywhere else. Dr. Schroeck is amazing and the front…read moreend staff made me feel taken care of (and not pressured to buy...what a relief). Worked with a young girl to pick out my glasses (very knowledge In them as I tend to be a little picky). This place may seem small and not as "over the top" as some places..but if you are someone who wants excellent customer service and professional eye exam...THIS IS IT!

I can't fully express how happy I am with my experience with Dr. Haverly, the other doctors and the…read morestaff at Laser Eye Surgery of Erie. I had a lot of concerns when it became clear that I needed cataract surgery. I read reviews and tried to do my homework. Now that I have gone through the procedures, I wanted to share a little about it. The options, insurance matters and potential out of pocket costs were clearly explained to me. After careful deliberation, I chose to have the Symphony multi-focal lens implants. I was hopeful that I would have vision on par with what I had with my contact lenses. The outcome was far better. Everything about the process was handled professionally and efficiently. I never felt I had to wait longer than a reasonable amount of time in the waiting room. At times, things could go quickly, but I never felt I was being rushed through anything. The doctors and staff always seemed to take whatever time was needed to provide individualized personal care. From the first consultation through all of the follow ups, I am more than pleased.

Ireceived such mixed service. The first visit went well. The surgical team couldn't have been…read morebetter from the woman at intake to the pre surgery staff. They all seemed were very professional and interested in giving you the best care possible It was after that things changed. It seemed the individuals that answered the phone were uninterested and curt. The only doctor I saw, except for surgery, was Dr Carrie. You could tell she said pretty much the same thing to everyone and often spoke over you. She never mentioned how my eyes were doing any of the three times I was there. She gave me a sample of eye drops and pretty much sent me on my way. My last visit with her, do to some issues I was having, was unpleasant. The next day, when calling as instructed by billing, was unbelievably unprofessional and down right nasty!!! On the previous day's visit Karen spoke to me about my Insurance. It appeared the billing department needed me to call my Insurance company and get the billing straightened out. I did as they asked and spoke to a wonderful agent who went above and beyond to help me which included calling the Doctor's office with answers for Karen. VERY UNFORTUNATELY Karen was not there. The agent (we were on a 3 way call) asked if someone else could help us. We were told that Tonya could help and were transferred. The phone rang to her office about 15 times before the Insurance agent hung up and called again. This time after 4-5 rings Tonya picked up or rather we assumed it was Tonya. There was no greeting whatsoever. When my agent tried to explain why we were calling she was abruptly cut off. Tonya took the time, angrily, to tell us she was short staffed by 9 people and didn't have time for us! She then proceeded to tell us, why I don't know, that she has been in billing for 30 years, again, very rudely and angrily. She, rather than give us the minute it would take to hear my agent, proceeded to tell us again the she just wanted a reference number which she previously shouted several times. This time, however, she shouted that if we did not give her the reference number she would hang up and DID!!! My agent, myself and my husband who could hear her shouting were stunned. We would gladly have called back another time or let her call us if we could get in a word about the call. I have never been treated so unprofessionally and shabbily in my the life. We were rudely dismissed and shouted at over and over. Her angry attitude towards my agent and myself was unfounded and unnecessary. Instead of repeating herself about a reference number and not having time to help us she could easily have heard our reason for the call and then responded accordingly. My agent, who was still on the line, could not understand what just happened or why. We were only calling, as asked to do, to get their billing satisfied and the claim paid. A grievance is now being processed towards this office by my insurance company and myself for the unprofessionalism from Tonya. We have a recording of the call as evidence on file. Had they simply filed their claim correctly to begin with and not asked me to fix it this would not have had to happen. I feel that although the surgery staff was terrific the issues I am now having with my eyes, and the service I received after the surgery are a reason to consider going somewhere else.

Great facility- comfortable waiting area with a TV at a volume you can actually hear. Restrooms…read moreclean and accessible easily from the waiting area. I had an appointment back to back with my husband but our appointments ended up being almost 2 hours apart. Dr. Sala was very friendly and thorough-alwAys go there for eye care.

Not at all willing to help you if something goes wrong. I moved and wasn't able to go back to the…read moreoffice but called to talk to them about how my right eye is consistently blurry and I have daily contacts but the prescription feels off/something isn't working. I was hoping they could help me figure out how to resolve the issue or find a new doctor without having to go through a whole eye exam again. The employee told me: "Quite honestly that's not my problem." I'd find a place where you can establish a good relationship with the employees and where they actually care about you as a person and not just the money.

Dr. Hosack is a very friendly optometrist. I have been going to her office for about 7 years now…read more Her staff is always nice and professional. She spends time explaining what she is doing as she goes along with her exam. She treats me like an individual and I can ask her many questions. I have never had a problem with any glasses ordered. I highly recommend her facility.

Donald L Brown Vision Associates…read more · Not a very good product bifocals are blurry, when you are walking down steps they appear blurry as does looking at a computer screen. When I mentioned to the Dr. that the letters were bleeding she said thats normal, the guy who fits your glasses will tell you he has done this for 30 yrs when you mention the glasses are not well made. So I would not recommend spending your money here,go somewhere else.

After receiving the glasses they tried to fit them while I was standing. Did not check glasses…read morethroughly like other places. Very little attention to the fitting.

I had such a wonderful experience at Eyemart Express thanks to Stephanie Betza! From start to…read morefinish, she was incredibly kind, patient, honest, and knowledgeable. She took the time to answer all my questions, helped me feel confident in my choices, and was professional every step of the way. I didn't feel rushed or pressured in any way. It's rare to find someone who genuinely cares about providing excellent customer service, but I found Stephanie -- she is the absolute best! I also want to give a shout out to Aqsa, who was so kind, friendly, and supportive throughout the experience, as well as the eyeglass tech who made my sunglasses the very same day! The entire team made me feel welcomed and cared for. Both pairs of glasses are perfect in style, quality, and price! I'm so glad I stopped in. Thanks for being there -- you truly made my day. EYEMART EXPRESS 2049 Interchange Rd.