We've been here several times trying to choose my son's college graduation gift but we really wanted him to pick it out and make sure he liked it. We finally decided to go today Black Friday and I can't complain at all about their service. They had a large selection of watches and in different sizes as well plus I could not be happier with the sales associate (Pablo Baez) who was very helpful. Definitely recommend this store and they have great deals. read more

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READ THIS! Trust me when I tell you reading my review will sway your opinion of purchasing anything from this location, or a Breitling watch in the U.S.A. all together. I purchased a limited edition chronomat from the location at the end of December. I was able to negotiate the price to about 2/3rd the origional price, about a thousand over grey market. Once I brought this watch home and my excitement had subsided I notice the watch sqweeking quite obviously. After an inspection and research I realized the braclet on this watch was replaced. Even though the shop lead me to belive this watch was all original and only two years old as you can confirm on a Breitling bracelet. It gets better! So the watch was not only half a decade old, they had filed the links that come in contact with the case in an attempt to mask the sqweeking. Yes this Breitling location filed down the corners of the links that also scored the evidently defective case as well. When I called them out on all this of course they played dumb as you would expect someone who thinks they can get away with this would do. As a piece offering the manager took me up on my offer of keeping the watch since if he sent it to the U.S.A. repair facility in Connecticut to be fully serviced as Breitling recommends for the chronomat every 5 years or less, as well as a replacement bracket and repaired case from the scoring of the filed links. One week later I collected the watch but found it strange that the 2 year warranty book this location gives out for the discounted watches had been signed by the manager of this shop rather than the repair facility in CT. As soon as I put the watch on it began to squeak just the same as before. I checked the bracket and the braclet was the same one so I returned to the store and made the manager replace it in the store. After leaving the store with a new braclet installed I noticed the squeak was STILL there, and the case was still scratched! At this point I contacted Breitling U.S.A. in CT and told them the story. The manager of the Sawgrass shop quickly began blowing up my phone, call after call, minutes apart. After returning his call I was greeted with a very unpleasant tone. I told him that I know he lied about sending the watch in for repair, obviously since he was the one who defaced my warranty booklet with his initials. After some time and communication with CT he admit that he lied and absolutely nothing was done to this watch. He wanted me to come back and give him another chance to send the watch in this time for real. I told him that I have no intention of ever trusting or coming in contact with him or that location ever again and dropped it off and the Aventura mall location. From there it was shipped to CT for real this time. HERE COMES THE GOOD PART! The watch came back to me absolutely destroyed!!! The bezel was destroyed with uneven pressure from the polishing wheel even though it was brand new and unscratched when shipped and in no need of polishing. The case was still had the damage from the links. The back of the case was had two nice scratches from the case back removal tool. There where rhodium spots all over the watch that are much more visible than the pictures. And the watch would not wind or change the date, while the rotor would loudly going against something inside! AND STILL SQUEAKS! The braclet that was replace with a new one was damaged as well. They would later tell me that it was due to a broken reverser and played it off like these things happen. No they most certainly do not on a never worn chronomat with a B01 movement! I was most likely due to the way this watch was mistreatedand reassembled. It is was sent back at the CT repair facility and has had the bezel replaced, the case, fixed the repeater, and the braclet they damaged was repaired. It has been 7 months since I made the purchase. 7 months of not being able to wear it. 7 months of dealing with very difficult and uncooperative service management members. I was literally ignored by one of the customer service management team, ignored blatantly. Until I contacted another who was not very good at being apologetic but rather gave off a vibe that I was a burden. Mind you I never raised my voice or threatened to take any action. So 30% of my 2 year warranty is gone while they decived me, destroyed my watch, diminished my faith in the warranty and repair facility all together. I was denied the appreciate 5 year Breitling warranty as compensation and incentive to even keep this watch but was only able to get a letter from them extending my warranty by those 7 months which doesn't mean anything because the USA repair facility is horrible! I asked them to send it to Switzerland for its 3rd repair after they destroyed it. I wanted a watch that was build in Switzerland from the Breitling factories that are considered the one of the world's best. Not a watch that is rebuilt by the people who destroyed it. I was denied and told that they are read more

Bought a watch from this location and the chronometer stopped working within 7 days. Sent the watch to the service center in CT and got it back after two months. Within 7 days there was moisture in the watch and had to send it back again and wait another two months. Watch has been a nightmare, coupled with horrendous customer service from the retail store. Watch has been in the service center longer than I've had it. Did not offer a refund nor any compensation for a clearly defected item they sold. DO NOT BUY from Breitling. Their watches suck!!! read more

I bought a Breitling Galactic (stainless, gold, diamonds) 4 years ago. It was brand new and not bought from any pawn shop or Jomashop type website. The riders on the watch casing were catching on my clothes and so I took it to this store and they sent it to their service center. They told me that all 4 gold riders need to be replaced ($195 each), the gold crown needs to be replaced ($480), the hands need to be replaced because the luminescent coating has worn off entirely, etc etc. They even told me that the screw is bent. Clearly damage was done by the service center because I took pictures of my watch before I handed it over. They gave me a quote for $ 1666.70!! They say that I don't have to do any of it but that my watch will suffer. I have spoken to their service reps including their service manager Margaret but they just blame it on the design. It is a design flaw. Why am I being made to pay the price for poor design and even worse quality? They took my comments off their Facebook page. I have emailed their customer service. No reply. I have tweeted. No reply. My Rolex has not given me one problem neither have any of my other watches. Breitling quality and customer service are both 100% appalling. read more