So far so good no complaints, office staff has been very helpful only issue I would say is the…read morebreeze ways need to be cleaned form time to time.. other than that I'm very happy here...

Just moved in, closet full of ants. Pest control is a joke and best they can do is put me on the…read moreschedule

While I dont live there or at least not yet, I was visiting lake jackson with intent to look at…read moreapartments while on vacation. I met with the manager, Barbara and she was professional, helpful and was informative on what to do for applying to live there. All questions were answered and she provided insite of things to do in Lake jackson.

The manager at the leasing office, Monica, can be really rude. You'd think replying to resident…read moreemails would be part of their job, but they can't seem to get it right or respond promptly. And blaming residents for not sending the email to her directly? Seriously, do they even provide that info on the website? you have to call her, to let her take a look at the email that you send to the leasing office. Amazing! Trying to talk to her feels like pulling teeth. Don't expect her to listen to you; she just says whatever she wants. It's unbelievable that she's actually a manager at a leasing office. Save yourself the trouble and don't live here.

At this point, I feel that the leasing office has provided residents with inconsistent and, at…read moretimes, incorrect information. It is extremely concerning that leasing staff are responsible for providing residents with important information regarding their leases, fees, renewals, and move-out requirements, yet there appears to be a lack of proper training and accountability when incorrect information is given. I have made multiple attempts to communicate with the leasing office regarding my lease and renewal. I was given information by staff that I relied upon when making decisions about my housing. However, when management changed, I was suddenly told that the leasing agent was unaware of the information or conversations that had previously taken place. This raises a serious question: What is the purpose of communicating with the leasing office if those conversations are not recognized or honored simply because they were not conducted through email? Residents should not be expected to anticipate that verbal conversations with leasing staff will later be disregarded. I am also requesting a clear explanation regarding the termination fee being discussed. If my current lease is reaching its natural expiration date, I need to understand why a termination fee would apply. Please provide the specific lease provision that authorizes this fee and explain exactly how it applies to my situation. I am further disappointed that previous complaints were escalated to a regional supervisor, yet I have not seen any meaningful accountability or resolution regarding the employees involved. Residents should be able to trust that concerns will be investigated and that employees will be properly trained to provide accurate information. It is also concerning to see leasing management actively promoting the property through videos and advertisements while residents are experiencing issues with basic communication and accurate lease information. Marketing the property should not take priority over ensuring that current residents receive professional, accurate, and consistent service.

Been living here for more than 3years. Best apartment complex I've ever lived in. Staff is always…read moreon top of everything. Friendly neighbors, I can't complain.

Dealt with Veronica that's in the front office, amazing person to deal with very welcoming and…read morehighly professional with me and my family, the Maintenance lead I believe his name is Ramon was pretty on top of the Maintenance request, this guy seems to know what he's doing. So far has been a good experience working with both of them

I love these apartments! Staff is awesome! Anything I need Mrs. Lisa & Ashley are always on it…read moreright away! Also appreciate that it is kid friendly and a quite calm neighborhood to live in. (:

I have had problems with the ac for the last 6 months of my lease, I have put in 5 request and…read morehave had to stay in hotels and with family due to the heat. As of now, it's been 5 days without it being fixed. Do not recommend living here!

Great place to live! It sits on a great location with access to almost anywhere. Staff seem to…read morerespond very well and always attentive. Really appreciate the atmosphere.

When moving in... the entire apartment smelt like a motel but I was in a urgent need to move due to…read moremy health declining at my previous residence. I informed the apartments of my health issues, (even paid to move in, secure my spot and a pet fee for 2 dogs they keep complaining about a month before even moving on the property) I have paperwork for absolutely everything. I moved in the day before the storm. I experienced leaking from my ceiling, walls and a soaked and spoiled carpet that I was left to breathe in for over three months until I called the health department and then informed the apartments I called. I am on my 2nd upper respiratory infection because there is mold covering my outside window and screen and none of the windows are sealed. I was brought a nasty old roach infested dishwasher I have never used straight out of another residents apartment. I have contacted the health department again as well as I have been given great legal advice in regards to the lease agreement and the privacy and peace you must provide your residents especially with safety complaints....so that starts my biggest PROBLEM....The apartments don't mind standing by racism and bigotry. I have reported that as of September 2024 a male resident has been recording me WEEKLY (all is documented) following me through the apartments, recording me from his car, walking past making racial remarks and calling the police on me making up stories to. I have been informed to call the police on these occasions as I have with providing the office with police report numbers as they requested. Nothing has been done. I have requested that the property manager contact me on over five occasions. I have requested to be moved to a different apartment for my safety as well as requested to get out of my lease if that move is not possible. I have received no response on all of the above. I am a female that lives alone. I suffer with health issues and living at these apartments has been a number one source of stress. If I would have been recording the individual I have reported for harassment the office would have gave me a lease violation a long time ago. You know how I know because every so often I get lease violations on my door about my neighbors complaining about my small dogs being "off leash" when their leashes are at my door and I have pictures of over 5 different tenants (that don't look like me) walking their dog with no leash and NO PROBLEMS. . I guess that's more important than addressing the neighbor and making me as a resident feel safe. I have reported this issue multiple occasions keeping up with (each date, occurrence and police report) I have documented everytime I have called and left a message regarding my safety and my calls went unanswered and with zero reply as well as Everytime I was rushed off of the phone because "it's not their problem" and the lady in the office says she is just "the messenger" I work from home and have also requested if the office needs anything from me to please give me call or let me know to come to the office instead of banging on my door due to my job being jeopardized if any background noise is detected in my work area. This request also went ignored effortlessly. I think the icing on the cake was the fact that I don't regularly have any company at all (which is my business) and the very first time I had a guest he came by to walk my dogs because I had just got out of the hospital his shoes were at my door because they were muddy and she rudely asked my guest "if he lived here" mind you this was the very first time he had even been on the property and that was too help me. How RUDE and UNPROFESSIONAL especially when you have so many dogs, cats and people living here OFF LEASE. THE NERVE. As a property every resident should feel comfortable stepping out their home. There is no reason I should have to feel uneasy while you make creepy neighbors that feel ENTITLED feel comfortable and at ease. && Don't you dare think you will ever enjoy the pool. It's just a figment of our imagination at this point.

Worst place ever to live! The office never helps. They are rude And inconsiderate. Bad roach…read moreproblem throughout the whole unit I live in. Neighbors are having the same roach problem. the office only sends a pest control person once a week. I have complained that this isn't solving the problem, I even have to buy my own bug bombs and use it myself. The water is either always cold or turned off at least once or twice a month without the office giving me a heads up. They changed my mailbox key over a month ago and will not give me the correct key. My lease can't end fast enough. I'll never recommend this trashy place to anyone! I don't even want to leave a star but I had to leave at least one to post this review. This apartment complex doesn't even deserve one star.

DO NOT LIVE HERE. the " ladys" in the office are rude, lie, go back on their word ignore you and…read moremore. they have bed bugs roaches gnats mice and I wouldn't be surprised if there is more. nothing is ever done when it needs to be fixed. the so called lady's in the office are useless, if they didn't show up no one would notice because the same amount of work will get done

I really enjoy being there. Everybody is really nice, and we are fine no problem with breaking or…read moreanything like I saw in some of the other text about other apartment. I haven't been there long but it seems like everybody just kind of watches out for each other. I was really skeptical at first because some of the other post about home called about how long it takes to get fixed on the general Not really seem to care about the tenants. That is very far from fact, maybe it is new management or something but if you have a problem let them know and I will fix it immediately. The maintenance staff are professional and courteous I'm just all in all good people. So I am glad I did not read the previous reviews and just did it anyway because I feel very thankful and blessed to not have a year lease in a place that didn't care about the people that live there and really the fact is, just because we're kind of poor does not mean that we do not have rights or deserve to live in conditions that are livable and this place is more than livable. I've gone from calling at the apartment to home and almost no time. So heck yeah this placeGets five stars, all day long.

At this point, I feel that the leasing office has provided residents with inconsistent and, at…read moretimes, incorrect information. It is extremely concerning that leasing staff are responsible for providing residents with important information regarding their leases, fees, renewals, and move-out requirements, yet there appears to be a lack of proper training and accountability when incorrect information is given. I have made multiple attempts to communicate with the leasing office regarding my lease and renewal. I was given information by staff that I relied upon when making decisions about my housing. However, when management changed, I was suddenly told that the leasing agent was unaware of the information or conversations that had previously taken place. This raises a serious question: What is the purpose of communicating with the leasing office if those conversations are not recognized or honored simply because they were not conducted through email? Residents should not be expected to anticipate that verbal conversations with leasing staff will later be disregarded. I am also requesting a clear explanation regarding the termination fee being discussed. If my current lease is reaching its natural expiration date, I need to understand why a termination fee would apply. Please provide the specific lease provision that authorizes this fee and explain exactly how it applies to my situation. I am further disappointed that previous complaints were escalated to a regional supervisor, yet I have not seen any meaningful accountability or resolution regarding the employees involved. Residents should be able to trust that concerns will be investigated and that employees will be properly trained to provide accurate information. It is also concerning to see leasing management actively promoting the property through videos and advertisements while residents are experiencing issues with basic communication and accurate lease information. Marketing the property should not take priority over ensuring that current residents receive professional, accurate, and consistent service.

The manager was very nice and answered all our questions . Showed us around and helped anyway she…read morecould.

The Landing Apartments Organization is very unprofessional and does not consider the occupants…read moreneeds. My Husband of 79 yrs. was diagnosed with Covid-19. We had prepaid for a two week stay at Landing Texas. We Live in Califormia. We could not travel do to my Husband having Covid-19. I contacted Landing Administration to request a refund or Credit to use at a later date. I paid $1600.00 up front and never checked in to Landing. Landing would not give me a refund or Credit. I am continuing to fight with Landing to get a Full Refund or Credit. I spoke to so many different people at this company, but noone who could actually make the decision to give the refund or Credit ever called me back. This Company is not good to do business with.

This was one of many locations i looked at in Lake Jackon, while on vacation. Overall, the…read morefacility was clean and the leasing agent was helpful with the details of the application process, internet and electric set up. Was helpful with ideas to help my transition to lake jackson easier once I move down there.

Very friendly staff! Andrea and Sonya took time to share all the amenities and get to know me and…read morewhat I was searching for in an apartment home. I didn't feel rushed like I did at other leasing offices.

Hope is alive at Summerhouse!!! The new management team (Ascension) of Taylor and Tanesha is so…read morerefreshing. The atmosphere is no longer toxic. (Emma). The entire staff is friendly as well as understanding the needs of their residents. I was seriously considering leaving at the end of my current lease, but have decided to transfer to a smaller unit. I look forward to my new apartment at Summerhouse..