GO ELSEWHERE! NO BRAVOS FOR BRAVO!
Wanted a pretty simple rock scape in our yard to cut down on watering and mowing. No one ever came to our home and checked it out personally. They had us send pictures. We thought this was was just a preliminary step before they'd come to see the actual site. They requested pictures repeatedly, but never came to the house. Then on they day the workers showed up, they had no idea what they were supposed to do. We had to show them the pictures. The laborers were great. They did a good job. However, after the first day, we got a fairly nasty text from the company saying that they misjudged and underestimated supplies and labor. They basically blamed us and of course wanted more money - immediately. They left flagstone laying all over our grass and a pile of crushed granite in the street in front of our house for the entire weekend. WE had to move the flagstone so it wouldn't kill the grass and several times people ran over the pile in the street and WE had to sweep it up. They had approximately half a day's work left when they were done on Thursday and did not show up again until Monday. In the interim we got another nasty communication stating that they would not complete the job without more money paid immediately. The workers came on Monday and finished quickly. Within minutes of them driving off, we got another bill and it was marked "overdue", although we had paid every bill as soon as it was sent to us! We requested a supervisor to come to the house first. The young man was extremely sympathetic to our complaints. He even agreed that the communications we'd received were accusatory and unprofessional. Guess it did no good because we receive another invoice early the next morning. This one stated that we needed to pay immediately or they could not pay their laborers. Not how you should run a business!! read more