For a family, this was great and cheap meal, which I am very grateful for. The service was quick and friendly. We got the bag of burgers and 2 large fries and it fed the family well. I love the nostalgia of this place, the decor is a classic. Oh, grab the braums sauce! Got a little kick to it and it's free which is amazing when it comes to sauces nowadays at a fast food spot. read more

I love this fast food chain! In Texas, there are only Braum locations in Dallas. Would really love to see Braums in San Antonio one day!

Who is running this place? Who is training? At this point, who is hiring? This was the experience to go and get my ice cream. I waited for about an hour. The guy asked 4x "what was your order?" I had the strawberry shortcake, which he did not know how to make and had to get help???!!! This is not rocket science, just some good old common sense, which no one had. Never coming back. read more

This braums completely ruined my day. There is nothing worse than going to get ice cream and it being done incorrectly. The drive thru worker was incredibly hard to hear so we went inside. Then there were a PLETHORA of NUTS in my vanilla ice cream. I am fed up read more

They don't even try with their food. the restaurant is dirty!! customers we nice but rude at the same time.

the food is always decent but when you get served with an attitude and like you're inconveniencing the staff it makes you not wanna eat here and i get to go orders lol . and every time it don't matter who take my order somebody always has an attitude or rushing. I understand the fast food work ain't the best work but you chose to apply here. and im currently experiencing this terrible service as im waiting on my food i ordered 15 minutes ago lol , there's not a line in sight . I use to love braums this is disappointing. read more

Terrible service, they always take forever and always mess up your order. Save your money and time

The ice cream scoops have been smaller then usual. But stop complaing on how they are taking forever like YALL CUSTOMERS MAKE THE LINE and they just kids the hell you mean they slow I mean lots and lots of people come wait ur turn or leave. Also since it's busy everyday ofc the tables are gonna be messy cuz ITS BUSY think people. Stop saying it's so dirty if all of yall make it dirty? Ofc they don't have time to clean it's cuz they busy taking and serving orders honestly grow up . U guys are grown up act like this and this is coming from someone younger than y'all be better read more

I eat out a lot. I also encounter a lot of bad service. However, with how long the lines are inside and out of this location I can say they are consistently great. Employees are always running around like crazy getting stuff done. They are always willing to help, etc. Even right up until close they are good. My order is always correct, out in order and timely manner and fresh! read more

This is the worst braums I've ever been to.. I see no adults there ever! The kids don't know how to make any of the sundaes!! They all so don't know how to listen!! Who is running this place!? They must be working from home! Because I've never seen a manager anywhere there!! No one is being supervised at all!!! Someone needs to fix this!! I'm ready to drive across town for an ice cream!! Bs read more

Hit a rush hour after a school football game and they were fast and the orders were correct. Very friendly as well.

If you want poor service this is the place for you!! You got a ton of people walking around not doing anything stood in line for 49 minutes for a simple sherbet shake. Management is garbage they renovated the restaurant now it's time to renovate the management. read more

Such a wonderful restaurant the service was wonderful and quick, I truly felt like I was at home. Thank you so much to all of the wonderful workers at this restaurant read more

Yoooo Braums's yall need to get that place together!!!! This was not like the picture ! There is no clean area to sit and eat your ice cream trash all over the floor. Honestly last time i will go here. read more

Braum's - Candy bar sunday - Ice Cream & Frozen Yogurt Near Me - Grand Prairie, Texas

Worst service, keeps getting my order wrong, never seen such stupid staff, have they all been trained？

Clean restaurant, friendly staff, and you're able to swap a milkshake for fountain drink for free - sweeet! read more

Braum's - Super clean restaurant. Friendly service. And freshly made. You're able to order a shake instead of fountain drink for free - sweeeeet! - Ice Cream & Frozen Yogurt Near Me - Grand Prairie, Texas

If I could give zero stars I would. This place is ridiculous. Slow staff. Long lines. Dirty. Just a bunch of kids not doing what they're getting paid for. read more

Braum's used to be good. The quality of their food has diminished. It's a shame because I liked their burgers. This location is too busy worrying about getting people in and out as fast as they can, they let the food go to crap. They are trying so hard to compete with your typical fast food places, like McDonald's, that the burgers are not made fresh at all. They are just sitting there and slapped together at the last minute, which makes for a nasty tasting burger. read more

Ran by a bunch of teenagers, and was so unprofessional. I was the only one standing in line and everyone was distracted talking to each other. read more

food was great, fast, employees were on top of it! 1st time I've ever been to a Braum's and someone has came by to take our trash! Awesome experience read more

It was awful!! The girl got my order wrong charged me more and If I wanted my money back I had to wait for 30 min back in line so not going back ! read more

Two friends and I went to Braum's to get some candy mixers ice cream. I ordered m&m's. My friends got a Reese's and Heath bar and my other friend got pecan . When I got to the bottom of my cup, it had walnuts in it. My friend said he had no Heath bar. My other friend said she could not taste pecan.at all. read more

Friendly staff great ice cream and hamburgers. Long wait sometimes but it's usually worth it.

Cheap and good ice cream= awesome! Their burgers are also pretty delish! Every time Ive been there I haven't had to wait in long lines to place my order. I'm sad they don't have any Braum's down in Houston. read more

I did not know Braum's serves more than just ice-cream until very recently! I got their Miami Burger which was a 1/3 lb burger with a huge slice of ham and swiss cheese. The burger was above average in flavor and very, very filling. Then toss in fries and a drink. I was totally satisfied with eating at Braum's. My only "beef" with the place was they got my friend's order wrong. I also noticed a few other people got their orders wrong too. They were understaffed. It was lunchtime. Seemed like that the same guy cooking the burgers was also taking orders. read more

Well the floors were sopping wet back near where we sat. My husband ordered our 2 meals and they only gave us one order of fries. My husband said they just shoved them in the bag and didn't apologize. As clean as the floors and tables were, the wooden blinds were very neglected. My allergies were acting up because of the thick layer of dust on the blinds near our table. The food was good for the money. Then we went to get groceries. We only picked up milk because the other stuff was more expensive compared to grocery stores. read more

Right next to Rite Aid in Cali, this is my second favorite!! The layout here is really.. interesting. Nothing that I've ever seen before. It's like, part fast food/ice cream joint/grocery store. I like the cherry ice cream here, it's really good. Aw, I wish I've gotten more ice cream here while taking walks around the neighborhood. :{ read more

Best Braums in the country my guy. The place the seating the visuals. They're just stunning and the workers and managers there have top quality service and politeness. The drive time is 10/10 I only have to wait around 3:00 but mostly less to get my order after I've ordered it. Wow just simply amazing. I recommend everyone to stop by Braums especially this one. Take the kids and the family here and they'll love it my guy. read more

Went by to get some ice cream for my husband. Waited for someone to check me out so I asked someone behind the food order counter if someone was working over here. He informed me that he would be right over. Waited another 5-8 minutes as i watch him make ice cream cones for people in line. Then I shouted i need help over here. He walked over, didn't say a word to me and didn't even tell me how much it was. He just looked at me like he hated me. Very poor and rude service. read more

One word... dirty! Management take note... we stop by every few months or so to check and see if the cleanliness of this restaurant has changed. While the floor/seating area seemed clean enough, the freezers with the dip out ice cream had masses of dripped ice cream on the lift up lids towards the patrons side of the counter. Icky and no thanks! read more

Braum's being so close to my boyfriend's house, we often stop by for the ice cream. A single scoop in a waffle cone is the perfect treat. I almost always go for the buttered pecan but opted for homestyle strawberry. There worker who helped us noted it was a bit frozen, which was totally okay, but then we tried it... EW!! It tasted like the freezer. Our scoop consisted of the last bits of the tub so I get why it was frozen and disgusting. We didn't want to cause a scene, but it honestly belonged in the trash. I spoke with another worker and he gladly scooped up another flavor for us free of charge - buttered pecan. Yummy!! This location is notably dirty, from the seating area to the floors to the counters where they top and serve the ice cream. I only come for the ice cream, but I wouldn't trust the sanitation of prepped foods. My recommendation: Stay away from the hot foods, and pick an ice cream flavor that isn't running low. read more

Stingy. My 4 year old neice wanted marshmallow on her single dip. Manager said it's only an option on sundaes. Really? It can't possibly cost you more than a nickel. read more

It's pretty good ice cream in my option but don't eat inside it's pretty disgusting. The other things are is the line is always super long it takes about 5-30 mins to go in the drive thru and wait for the food/ ice cream. Other than that it's pretty good also it has a small supermarket read more

Fast service good ice cream food is delicious coffee is quite great clean restroom are stocked. read more

Braum's - Great breakfast - Ice Cream & Frozen Yogurt Near Me - Grand Prairie, Texas

If I could give lower than 1 star I would! This braums is horrible! The service is the worst! They barely put the right amount of toppings on and when asked for more they charged for extra toppings! Their attitudes stink and need to be retrained! I remember being a kid in high school and did not have work ethics like these kids! So embarrassing! They didn't use gloves touching anyone's ice cream! This place is ridiculous! They've lost our business! read more

During the pandemic we were craving ice cream. The drive- thru had more than 12 cars. This blocked the parking spaces. We went in with gloves and masks but everyone else inside (customers) were acting like it was a normal day. They werent even social distancing by 2 feet. They place was dirty. Trash can over-flowing and napkins strewn on the floor -hazardous. The servers were all wearing gloves. They were a bit disgruntled and looked tired. You have to go inside if you dont know what flavor of ice cream you want. The flavors are not posted on the website or the drive-thru board. 2 scoops in a waffle cone was $2.15. That was a bargain. I liked the mint chocolate chip. Next time we will grab the ice cream from their fresh market. More choices of flavors and you can buy a box of cones. The fresh market was nicely stocked with food that is hatd to find right now in the grocery store. They really need to clean the store better!! read more

This is the worst customer services I have ever gotten. Stood in line for 10 mins and they service only the Hispanic people in line. I wish I could give 0 stars. Never again read more

Although it wasn't horrible, I've been to way nicer Braums then this one. I had to wait for almost 10 minutes just to place my order and there was no line in front of me. The ice cream was decent as all Braums ice cream is, but the experience left a bad taste in my mouth. I do not recommend this Braums. read more

Got here at 10:55pm on Friday and they had everything off already. There were people already there a little before me that weren't served either. So no they do not close at 11:00pm, they close when ever the employees get tired of serving. read more

My husband and I love Braums, we live less than 5 min away so we are constant customers. Aside from the amazing prices and delicious ice cream. Customer service really lacks here. Employees hardly ever smile, they seem annoyed and most of the time they are rude. We found a hair in my Banana fudge Sunday and complained about it. The assistant manager on duty, (Tori) was rude, didn't apologize nor look us in the eyes. We were more concerned about customer service than the hair in food. read more