I went into Bratopia on Feb. 14 with my husband as I've recently lost weight and needed new bras. Luba greeted us and she was great, until she wasn't. I was measured and she brought in a range of bras for me to try. She determined I was a 36F/G and I narrowed it down to a couple then chose one. When I got home I put my new bra on and noticed it was actually 38G which was the size I was replacing. I didn't need to spend $175 on a bra size I already had. I took it back and she happily pulled more for me to try, as she didn't have THAT bra in my size. I tried on a few more and had gotten it down to between 2 when I asked to try on one that I had tried on the day before. I chose that one in the end, even though it was more $ but I was investing in my girls after all. I got home and put it on for a little bit and after about 15 min had to take it off as it was so tight it was starting to hurt. I looked at the size and it was a 34G. If you didn't have the size I needed why not just say so? Why make me come back YET AGAIN to exchange for something that is actually my size. If your selection of my size is limited I can come back or go elsewhere but don't send me home with something that isn't my size. It costs me gas and time each time I come back, although I should have learned after the first time I guess. I know I can put a bra extender in it but for 2 inches that seems extreme. I am paying good money for one that is supposed to FIT and that's what I want to take home. I feel like I was just being sent home with something/anything rather than nothing. Just be honest and say we don't have that in your size right now. I'll either wait or get something else but making me come back 2 times for the same reason isn't a good way to get repeat business. Also when I was paying I was informed that the Valentine's sale they had was actually over on the 13th lol. I guess no last minute gifts in this store. read more

After seeing all the great reviews of this place, I decided to stop by. After being put on a wait list, I browsed around. I ended up waiting for about half an hour before someone helped me. This store is mostly staffed with young girls and I found that I wasn't getting great service: the tone of her voice, expression, and attitude said a lot. Whilst waiting in the change room, I would sometimes hear the girls talking negatively about customers in quiet voices. Yikes. After being shown a couple handfuls of bras, I decided to leave as what she picked were all too expensive or were sister sizes. I was highly disappointed in the lack of sizes and stock available considering this is a specialty store. I was told that they could order in my size but it wouldn't arrive for a few months. I need a new bra now, now later. Definitely going elsewhere for all my lingerie. read more

Went into the store knowing I was a 34 G, Owner was very friendly and I let her know what my size was and what my price range was (as a student I really appreciated that she respected this!) She let me know that I was a very popular size so the selection was not as good but she'd help me find what I was looking for. Gave me a wide variety of styles/colours. The only downside was that after the initial set of bras she gave me that were my size, she started to bring me E and F cups which really did not fit or feel right. I'm not sure if this was because they just didn't have my size in those styles or if she thought that they might work, I guess I felt like now that I know my true size I would really rather avoid trying on more ill fitting bras. I did walk away with a really wonderful fitting black one though and she was super friendly and attentive for the whole experience! I will return but I'm going to check out the other lingerie shops in the city first. read more

I was excited to go here because I heard good things. When I stepped into the store, I was still optimistic because the range of items looked amazing. However, the service there definitely leaves much to be desired. No one said hello when I walked in (I had made an appointment), and I was milling around for about 5 minutes until someone greeted me. The fitter (I do not remember her name) put me in a bra that was so tight and uncomfortable there was no way that it fit. I couldn't take a deep breath and it was very painful on my breastbone and ribcage. I told her this and also that underwires have given me trouble in the past. She told me that not only was the bra I tried too big for me but they have very few options in my size (34G) and that if I didn't like the fit of that bra then I'd hate all others. I told her I've had bras with underwires that were comfortable in the past, they just don't fit anymore, but she refused to try any others on me and said I would only be comfortable in post-surgery or maternity bras, which they don't sell. I left in tears, it was a very horrible experience. read more

Sadly, bad fitting and a bad bra. I was fitted into a bra that was way too small. I told the salesperson I thought it was too small and she said it was because I was used to my old worn in bra. I had to go to another lingerie shop and get a strap extender (after wearing it for 2 hours) and the salesperson there said she would never have put me into that bra. The extender hasn't helped at all, the cups don't fit properly now either. I spent over $200 dollars and can barely stand to wear it. Further, I posted my complaint on Google reviews and the owner came back with a response saying that I called the store and yelled at her employees. I never bothered to call the store at all because when I read other reviews, it doesn't sound like they are really willing to resolve any issues. So not sure what her response was about, but I won't be going back. read more

I had the most unpleasant experience at this store. Forced to try on bras that were not my size. I felt that they were trying to mould me to their vision of how I should look and not how i actually am. read more

Today I went in not sure what I was looking for. Upon arrival, a wonderful sales associate named Shanise helped me. I spent almost a full hour there and she catered to my every need. I left with over $800 worth of lingerie! She was so helpful and fun to work with. I will definitely be back when I recover from my purchases haha. read more

This store offers bras that fit in a very pretty way, in sizes you won't find in department stores, and so is a great addition to Calgary. Staff was friendly and not pushy at all about sales, but they can make you a little uncomfortable in another way: when they liked the fit, any reservation you might have because, for example, the underwire pushed into the breast, the shoulder straps were not comfortable, the bra chafed under the armpit etc... was not taken seriously and was seen as your problem, not as a sign that the bra was perhaps not the right fit for you. They also seemed to take the need to have a tightly fitting bra band to the extreme, compared to the other professional bra fitters and bra fitting charts I have seen: the bands were so tight that it was painful, the skin between the shoulder blades on a lean back was compressed into a large fold and breathing was difficult. They said everything would feel normal in three weeks' time because the bra will have stretched out by then and your body will have gotten used to these sensations. I wish they had bras that can give good support with a more reasonable level of comfort. I know they exist. read more

Just had the most horrifying experience of my life with a manger at BraTopia in West Springs. My elderly mother went into the store for the first time yesterday and was convinced to buy a $180 bra, saying nothing they sold was below $150. The staff member told her she had 7 days to return it. My mother decided today she absolutely can't afford the money and got wrapped up in the situation and made a mistake. It hasn't been out of the tissue or the bag and the receipt was in the bottom. She tried to return it and was given a store credit which isn't helpful. I called the store and spoke to a manager at 12:40 pm today, May 3. She told me the policy is posted everywhere in the store and the staff member did tell my mother the policy (my mother says she was told returns within 7 days). I haven't been in the store so I'm unaware of the signs my Mom supposedly missed. Obviously there was miscommunication. I expressed that and asked if they could make an exception to their policy, she needs to pay bills and was there anything we could do to solve this. She said no and told me that she doesn't appreciate the fact that people are "coming at her twice". Then she told me my Mom was rude when she went in. So, clearly she already had her back up when she found out why I was calling. I said, yes I'm sorry, that doesn't surprise me, she was very upset about the money. Then she says...."I was like...bitch please."Um, excuse me???!! I told her that I would be posting a review and that set her off more. Let me be clear, I told her I was not being antagonistic I was just trying to have a conversation. I repeatedly tried to deescalate the situation. She told me I wasn't going to get what I wanted by threatening her. I said I didn't understand why she said "bitch please" and she LOST it. Telling me she never said that and I was fabricating things and to "listen to me, my dear". I calmly said that I was very sorry and I must of misheard her, could she please tell me what she did say (trying hard to imagine how I misheard that). I repeatedly said, from the beginning of the conversation, I'm definitely not trying to argue, I'm just trying to talk but she kept getting more and more aggressive calling me "my dear" repeatedly. The most rude, condescending young 'lady' I have ever spoken with. Then a manager named Alyssa called me back to tell me there was nothing they could do, it was out of their hands. I told her that obviously she has to have her employees back, I'm a stranger on the phone and she wasn't privy to the conversation so she has to take each side with a grain of salt. I even said I know retail is hard people are crazy, I was genuinely trying to just have a civilized conversation. But really, nothing you can do?? read more

I was quite disappointed with my visits to Bratopia. I purchased a Groupon thinking it would be a good way to check out this store. In the end I felt stuck with an expensive bra($136) with a mediocre fit just to use up the coupon. I visited in January and again in early March. Both times I was discouraged to find such a lack of selection, almost nonexistent, in my size. The swimsuit selection for my size was no better. The service on my first visit was helpful but I think the lady was a bit embarrassed by the poor selection. The second visit found the clerk sitting at her computer while I struggled to look through the bras and reach them from high up racks, then I showed myself to the fitting room. With all the competition in Calgary I definitely won't be back! I have had wonderful and successful experiences at lingerie stores in Dalhousie and North Hill Mall. By the way, I am not that out of the ordinary in size. Just short, small boned with breasts a bit large for my size. read more

My mom and I went to this boutique today for the first time. Our experience was wonderful. I wanted to shop there for a sports bra that I needed right away, as I had read that they had some of the bigger-bust brands I like. We weren't the easiest clients to work with as our time was short (I had left my 10-month-old son with my dad so we could run out to shop) and my mom has Alzheimer's and gets confused easily. To top it off, I was a little bit snippy because it seemed that two co-workers were chatting and ignoring us when we arrived, when in reality it was the sales girl and a client (I did apologize later, in my defense).. Even though she had every right to give us the cold shoulder in return she was absolutely lovely, giving us quick fittings (neither of us had been properly fitted before, even after going to other boutiques to shop) and tried very hard to accommodate our very specific requests. I have never been so impressed with a retail salesperson, particularly one as young as she. Loved the store, happy with our purchases and the prices, will definitely be back! read more

I haven't treated myself to any special undies since I had my first son. After four years and another baby I decided to take the plunge. I walked in and was greeted by friendly ladies that put me at ease so quickly I was topless within minutes. I have some self esteem issues since I spent a couple years of my life breast feeding. They were so kind and reassured me it's not bad at all; which I appreciated. They were so patient with me and bringing sports bras and nude colored styles in that eventually I got a lace number as well. I felt amazing and young-ish again. It's not just my breasts that they saved but myself again. I have a waist after my boobs were lifted about 6 inches! The selection is amazing and they have all price points as well. I highly recommend this store and have gone back several times. I never write reviews but I feel like I need to share this so more ladies discover this hidden gem! read more

The worst bra shopping experience we have ever had. Young lady approached my wife and I as we entered the store politely asked what we were looking for. When we replied bras, she asked if my wife had had a proper bra fitting, answer was yes as we had just come from Nordstrom where they had done a wonderful job, she asked what size and we gave the size 36 and she replied we measure different so that won't be right, we will start there and whisked my wife off to a fitting room. and pronounced you need a 34 after measuring and stated you may need an extender, and ran off to get a selection of styles based on what we had described our preferences to be. She returned with a selection in 34, none of which even came close to fitting. An extender should not be needed for a properly fitted bra. They were all too small, the ends of the back straps were 4-6 in from meeting and the stretching to try and get to fasten was cutting my wife in half, also the cups did not fit either because the whole bra was too small. We walked out in disgust as she did not want to listen to what we had requested. Why they ask if you have had a fitting and then tell you they do things different and that your size will be different rather than say they will measure you and get an idea I don't know, it's a put down on every other shop, makes a statement that only they know what they are doing NOT. They didn't even listen to what we had informed them of. We looked around a bit then walked out, don't know where the saleslady had gone she didn't come back, no one approached us as we walked out to see if they could assist us or if we had found what we were looking for. We will never be back. read more