I had Fence King install my fence in early 2025. Before the installation, we specifically requested…read morethat our fence look exactly like our neighbor's, and we were assured that it would.
Less than a year later, our fence already looks like it's 10 years older than theirs. The wood has excessive knots, several boards appear to be decaying, and now boards are even coming loose.
I called to report the issues, and someone in the office told me they would send someone out to inspect the boards for replacement. Unfortunately, no one ever came or followed up.
We paid approximately $7,000 for this fence, not including the additional payment processing surcharge of around $200 they charged before and after the job.
Based on my experience with the quality of the materials, the lack of follow-up, and the customer service, I would not recommend Fence King.
Dan,
Your response is inconsistent with what we were promised. We specifically requested that our fence match our neighbor's fence, and we were assured that is exactly what we would receive. The fact that our fence looks years older and is already showing signs of rot while our neighbor's fence is not is unacceptable.
We paid our balance in full because we believed we had received the quality fence we paid for. It wasn't until the wood began discoloring, deteriorating, and showing signs of premature decay that we realized there was a serious problem. We contacted your company as soon as these issues became apparent and were assured that someone would come out, inspect the fence, and replace any defective boards. Those promises were never fulfilled.
You stated that someone came out to inspect the fence. We have security cameras covering our entire property, so please provide the exact date and approximate time of that visit so we can verify it. To our knowledge, no one has ever come to inspect the fence.
You also stated that multiple calls were made to my wife and me. Please provide the dates, times, and phone numbers used. Neither of us has any missed calls or voicemails from your company regarding this matter.
The fence was installed in early 2025, cost approximately $7,000, and is already experiencing rotting boards, loose pickets, and a level of deterioration that should not occur in such a short period of time. That is not the quality of workmanship or materials we paid for.
If your company is unwilling to honor its commitments and correct these issues, I will pursue every available legal and consumer avenue to hold your company accountable. I am requesting that you either stand behind your work or provide the documentation supporting the claims made in your response.
