A lovely Galentine event for the ladies with a beautiful charcuterie board and a mixed cocktail…read more There were some artistic ladies making very lovely items. Most interesting, though pricey, were delicate gold Forever Bracelets that you never take off. Made to order hats and monogrammed leather items were also available. Browse and find your treasure. 15

Don't order of the website for a bridal gift. It won't come to you.. even after you call. Very…read moredisappointed in the way they do business.

It's very disturbing to read consumer affairs website…read more https://www.consumeraffairs.com/retail/kay-jewelers.html?page=2#sort=top_reviews&filter=1 on Kay Jewelers. 27% of their reviews are 5 star and 62% are 1 star and some reviews claiming to want to leave less. I hope Kay is addressing these issues so they can treat all customers fairly with their service. Based on our experience, The Kay Jewelers at Hamburg is amazing! It's not the store or the name that made our experience a 5 star, it's the employees like Pam and Leah who really make it an awesome experience. I can't say thanks enough for all the help they provided during a situation of customer satisfaction with jewelry that was purchased. Pam and Leah were focused on the customer as their number one goal. I know that store suffered an untimely death of a manager and these two have really picked up the slack And maintained the professional and compassionate attitudes. Thank you Kay for hiring Leah and Pam as they are what makes this store an awesome experience when purchasing jewelry. T.B.

Stopped by this location yesterday after work to get a few links taken out of my new watch my wife…read moregot me for my birthday. I was greeted as soon as I walked in by both of the employees working and asked if they could help me with anything. I explained what I needed done and the gentleman gave me a price and I agreed to pay it. He took my watch and went straight to work on it. The whole time he was working him and the lady working both carried conversation with me and both actually complemented my watch and was shocked at the price we got it for lol. Anyways, it only took him like 10 minutes (after I'd spent 2 hours trying to figure it out myself lol) and came and placed it on my wrist to make sure I was happy and didn't need it smaller or one of the two links put back in but it fit perfectly!! After taking care of the payment him and I continued to talk for another 10-15 minutes easy about watches and so on. He went out of his way to make sure I was happy with the fit and made sure they couldn't help me with anything else. So of course being the watch junkie I am fell in love with a couple time pieces they had and we came to an agreement on the price and I'm actually stopping back by to pick up at least one of them today!!! But enough rambling on here lol, I will say it did feel more like an upper class type of store with very expensive items but the service was fantastic and didn't look down on my $300 dollar watch or nothing. I would highly recommend stopping by and giving them a chance to earn your business because they have some beautiful items and really good prices!!

I am in love with my purchase and the in store experience was amazing! I was able to try on several…read moresanitized pieces and I fell in love with all of them. It is amazing to have a great experience and get the chance to meet the owner. You can tell she really cares about the quality of her pieces and cares about the satisfaction of her customers! It was definitely very good exciting to find such a unique store!

Almost all my jewelry comes from Rachel Savané! Her designs are one of a kind and really beautiful…read moreon anyone.

My partner and I went shopping here for an engagement ring a few months ago, and we could not have…read moreasked for a better experience. The salespeople were super friendly and never pushy, and we found the perfect ring well under our anticipated price point. They have a wide selection despite being a small store, and when I visited a few weeks ago to get a piece re-sized they remembered me by name! I cannot recommend this place highly enough.

High quality. Nice folks. And ABSOLUTELY HONEST. Would not consider anyone else. Designer's eye and…read morecraftsman' s hands.

Awesome place to shop. Been going here for all my jewelry needs. Always leave satisfied with my…read morepurchase.

Great service and the salesman very helpful. Got my necklace fixed and cleaned ,really nice. Will…read morecome back. Real pleased how it turned out.

I am giving this one star because I live out of town and have tried to go to this shop twice. Both…read moretimes I have been there within the times and day posted on the door. Both times there was a sign on the door saying they are closed. Why post the times if it is not going to be open?

A wide variety of products and can always find the perfect wedding, birthday and baby gift!…read more Service is prompt and very curtesy

we spent 10K on Westridge Acacia Hardwood floor 3 years ago for our whole home…read more When I called today (and spoke to multiple people after going thru their phone tree AND waiting on hold listening to a butchery of Mozart) to ask for help with the aluminum oxide finish wearing off in some places, ("is there a product to renew that finish?") I got NO HELP. They said they do not have a manufacturer number to call, they do not have a product to restore the worn places, I have to make a claim in order to get someone out to look at the issue. The warranty for this product is 30 YEARS! Do not deal with this business as they have NO after purchase support at all Very dissapointed

We decided to check out this store to look for some new flooring. They had so much selection of all…read morekinds of styles. I was really impressed! The customer service was exquisite! Everyone was very knowledgeable about their products and super friendly. I want to buy from this store just because of that! The prices just can't be beat!

I had a wonderful experience there in the mall. My daughter had the privilege of getting married…read morethere. I loved the setup they had done for the wedding. The employees were nice, polite and professional. They made us feel welcomed. They also had a beautiful selection of jewelry. If I every need to purchase any jewelry, I will most definitely come back to Ashcroft and Oak Jewelers for my purchase. To do what they did for daughter, I am truly grateful. Sincerely, Derrick

I brought my ring in the day that the jewelry repair person was in the store. Was quoted 2 weeks…read morerepair time. I went back after 3 weeks of not hearing a call back to pick up my ring. They had sent it out to headquarter because the person could not repair in store. But no one called to notify me or thought I should know that it would take longer than quoted. I called every week for an update. Was constantly told that someone will call me back. No one EVER called me back. At other jewelry places, I was notified of my jewelry in every step of the process, whether the repair has started or that the item was sent to a repair shop. Almost 2 months later, I was told it was be in the store at a certain date. Called on the evening of that date, they still don't know where my ring is and have no answer on who I need to call to find out where my ring is. This has the the worst and most frustrating experience I've had. I am about to get marry in one week with no ring. This was not a cheap ring either. It's not something I can easily replace. Beware of the lies you tell you after you purchase the ring. I was also initially told that insurance would cover my gem replacement. I had to pay for my gem out of pocket when I took it in to repair.