I went there to get my chain shortened, was a very busy day also very clean well maintained. With bike accessories to purchase. both bike mechanics were working on bikes,I went there with a Letric 3.0 for service not sure if they worked on Ebike's,new to the area. Rob stepped away from what he was doing as he heard me talking to the nice lady at the front desk while i explained what my issue was ,I was told he was taking a bike that he was working on for a test ride , as he put on his helmet, if all is well with that bike he can get me right in it.To my surprise he said ok let's take a look put my bike on his bike work station and did shorten my chain as well fixed my derailer that was slightly out of adjustment,for there kindliness and quick customer service. I also picked up a cloud 9 fat seat which they offered to put on for me, but they were very busy.I took it home and installed by myself not a big deal.I highly recommend Brendon bikeworks to anybody who needs service on their bicycles.5 read more

This place is amazing. Super friendly do great work know what they are doing. Service is fast and prompt. Prices are very fair. Answered all my questions and needs. I will def be a long time customer read more

We went in looking for a bike for my son the other night. Jose spent a ton of time helping us find the right size, and testing out bikes. We had reservations about the price, so Jose offered to look over and adjust a bike if we went somewhere else. In the end we bought him a different bike, but I came back that same night and I bought myself a new bike here. Jose was true to his word, asked if we bought one, and when I said yes, asked if I wanted him to look it over. He proceeded to make adjustments, tighten brakes, and gears. read more

These guys came to the rescue! I needed some specific sized spokes to fix my broken ones. They cut them and made them right there for me. I dig the shop itself. Lots of products you don't see at "just a bike shop". They have the bikes on racks being fixed right there where you can watch. This was a great find for me! read more

Great customer service and the staff was amazing. Will definitely be looking forward to seeing them again.

The best bike shop service I have ever experienced.... Every aspect was above and beyond.... When in need of a future bike or any kind of associated service, I plan to drive the extra mile to Brandon Bikeworks...!! read more

This is the best bike shop with the kindest people . The manager gave me advice on best way to get my special needs kid riding a bike... I'm so beyond grateful and my kid is going to get to experience the joy of riding a bike! Above and beyond on customer service. Highly recommend! read more

I went to Bikeworks for a minor repair to my brake lever. Nikki was very attentive as I explained my issue. They ended up giving me a full inspection and Jose texted me a thorough report as to all of the things that my bike needed to run smoothly. My bicycle is very old and I decided not put any more money into it. When I came by to pick up my bike, Nikki was very gracious and showed me some other bikes that I might be interested in purchasing. When I got back on my bike, the brake lever was fixed and they didn't charge me a penny. All in all, I found the staff to be efficient, courteous, and very knowledgeable. I will definitely return when I am ready to purchase my next bicycle. read more

I bought a used bike and felt meh about it, brought it in to make sure it's safe for my kid. Jose geeked out about the bike and made me feel so much better. The way he inspected/handled it, tells me he has much respect and care of his craft. They earned a loyal customer here, I actually brought in another used bike today for inspection, to prepare for my kid when she gets a little older! read more

The managers are awesome! So helpful and kind.... We purchased a Trek bike for our son. His second bike of his 17 yr old life. Can't wait to see his fave on Christmas day! read more

First time visitor. Staff was super friendly. Provided an estimate on my repair. A few hours later the repair was complete and I was off and rolling! I can see this business becoming my go-to bike shop. Will gladly recommend it to others. read more

I've been in search for a Trek for awhile now. Unfortunately, Trek is sold out of most of the bike I wanted due to the pandemic. I called up Brandon Bikeworks to see if they had the bike I wanted. They guy on the phone was super nice and said they had one being delivered. They took my word and held it for me. No pay over the phone kind of shop. The staff was extremely helpful and answered all of my questions. They showed me how to take the front wheel off so I could get it in my car. I was very impressed and would definitely recommend them to everyone! read more

We recently purchased a bike from Brandon Bikeworks and it was a great experience. The staff is very friendly and knowledgable and were able to help us find the right bike for my wife. They got out multiple bikes and let her try them out, and explained the differences between models, including some minor nuances we wouldn't have been aware of. The bike we decided on wasn't available yet, it was still in the box and needed to be assembled. I like that they were able to reserve it for us. While we weren't in a rush, we were told they would try to have it ready by a certain day and nobody called to tell us if it was or wasn't ready. We had to call a couple of times and were worried about coming across as pushy -- we just wanted to know so we could make plans if needed. More proactive communication would have been helpful, but it was still a great experience! I also like that they register the bike with both Trek and their internal system, and your first bronze maintenance is free! read more

Took my bike in for a tune up here. Great customer service and quick turnaround time despite the influx of work they have due to COViD etc

I had a very pleasant experience with the owner on my first visit to this shop. I intended to come back for any future bike repair or maintenance. I found another TREK shop in Lakeland and since I was close, I tried them. It didn't go well. They broke a part of my folding bike locking mechanism. It led me to return to this shop. Here's my experience: Thursday Sept 7 I needed to take a problematic part of a folding bike to the manufacturer for repair. I watched the video link they sent and seem very self explanatory. I can do the job except I noticed that there's an aluminum nut unscrewed during disassembly. This prompted me to watch the reassembly video and like my hunch, it requires a torque wrench to a specific torque applied to it. I don't have this tool and not want to buy it for one time use so I decided to have a bike shop disassemble it so it can help them reassemble the bike after the problematic part is repaired. If I disassembled it and hand it over to a bike shop for reassembly, they'll likely turn down the task. Hand-over the bike to disassemble and I will ship the part to bike manufacturer for repair. Instructed not to repair it because it will void the entire warranty of the bike from the manufacturer. I will also ship the part for the manufacturer to access my warranty (based on email address, shipping address and account number). Friday Sept 8 They requested the disassembly/reassembly video. I sent it the day before but realized a typo on my part. Resent the video link and was confirmed to received it. They also request for the bike seat for when they need to temporary mount during maintenance. The mechanic asked my contact from the bike manufacturer so he can ask question as to how to fix the problem. I specific told them that the arrangement was only to disassemble the bike to send the problematic part to the manufacturer. He disregard my request and contacted somebody from the manufacturer anyway. He was fully informed to only disassemble and sent the part. I told them that I WILL SHIP THE PART. Saturday Sept 9 Stopped by to hand-over the bike seat. No update on the bike status. Sunday Sept 10 Shop is closed Monday Sept 11 I called to inquire a timeline when they expect to have it disassembled so I can ship the problematic part. A mechanic told me that they will call me back for the assessment and timeline. NO RETURN CALL. Tuesday Sept 12 I called for an update since I receive no call the day before. A mechanic told me that he hasn't even looked at the videos and he spent most of his time contacting the manufacturer about repairing it. He will also boxed the part and ship it to them. At this point, I realized that all the pertinent information and the agreed arrangement was never passed on to him. I explained everything to him but at this point, he seem already irritated. Knowing that all the agreed arrangements are completely disregarded, I requested to take my bike back and I will do it myself. The only way I will consider coming back to this place is if I deal with the owner and he does the work, otherwise, I rather have my bikes go elsewhere. read more

They are very kind and friendly here and helped us reposition the handle bar on our new bike. Thank you!

I recently brought my bike in to have the gears checked. I really didn't expect immediate service, but was very happy when I was told to bring my bike inside and they would take a look. Not only did they figure out the problem, but they fixed it in minutes! My bike is now running quietly and smoothly! We're new to the area, and my family and I are thrilled to have found our go-to local bike shop! read more

Jose helped make my buying experience easy and fun. I got exactly the bike I was hoping to get. The entire staff has been helpful with fine tuning my bike. I will be back for a second bike soon! read more

10 year old bike has been made brand new!! Great service. The only negative is that when I dropped my bike off it took like 3 weeks for them to get to it but it is what it is... I prefer to wait for the best than to settle for the rest! read more

Brandon Bike works is a full service bike shop located right in the community of Winthrop. The shop itself is small but fully stocked with bike gear from clothes to full bikes and a bit of everything in between. I took my new bike over there for a tune up (bronze package) and walked out with it a week later and for a great price. My bikes riding like a champ. Definitely happy to have found "my shop" Out in the Riverview area. The wait time was around a week which isn't bad but I suppose that would be my only negative but the quality of work and the staff was super friendly and helpful so was worth it to me. read more

Quick & efficient. I took my bike in for tune up as well as other needs. The guy was quick in pin pointing the problem. I left the bike in the morning and got a call a few hrs later that it was done. I was expecting next day but no wait needed. The price affordable and mirrored the great job. Will be coming back for all of my bike needs. read more

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We were searching for a new bike and stumbled upon Bikeworks. The first day we went in with questions and to get a feel for what kind of bike we wanted. The staff answered each question thoroughly and patiently pulled down bike after bike for me to try. When we went back to order a bike there was no pressure to upgrade or select another style. Once the bike came in it was assembled quickly. We picked up some optional items that we had decided upon and then some more we found while browsing. With each selection pros and cons were explained and there was never a hard sell. I am thrilled with my new bike and am a very happy Bikeworks customer. read more

Extremely disheartened over the lack of customer service and care. The biking community is known for their wholesome character and Brandon Bikeworks failed in their attention to detail to the bike, the service performed, and the customer. Spent over $200 for an inspection and tuneup. The front brakes were also not performing optimally and I mentioned that at drop off. Sure, I know my bike, but I'm no mechanic, so I need guidance. EVERYTHING that was done to the bike by Brandon Bikeworks had to be corrected by a different mechanic at AJs. I picked up my bike, took it home and stored it, and went out on the trail for the first time today. 1) I was told the brakes were fixed. I had no front brake at all, even after pumping plenty of times. So I took it easy on the trails and didn't do obstacles. Of course as soon as I brought it back in they started magically working. Jose, the owner, irately blamed me for storing my bike on a hook in my garage. When I took it to AJs, they said it's a closed system and hanging won't affect the brakes, which explains why my wife's bike didn't have any braking issues, even though hers was also hung. AJs said the line was contaminated and fixed that for me. 2) Based on the inspection I was advised that the chain needed replaced, but the cassette still had some life in it. So, based on their diagnosis I only had them replace the chain. Again, I'm not a bike mechanic. When I took it out on the trail my chain was skipping every 5 seconds, yes, 5 seconds because my wife and I were counting. For 72 minutes I rode easy with no front brake and a skipping chain. When I took it in I was told the issue was that the hanger was bent and was accused of taking a spill or damaging it during storage since I picked it up from the inspection and tuneup. If I took a spill since picking it up I would have said that because I have integrity. I took it to AJs and without inspecting it, they first asked specific questions. AJs took time to show me why YOU SHOULD ALWAYS CHANGE THE CHAIN AND CASSETTE TOGETHER BECAUSE THEY WEAR TOGETHER. The hanger was fine and not causing the skipping!! Jose also blamed the skipping on a dirty chain... I literally came straight from the trails. Culprit? The chain was loose and needed a new cassette!!! So, AJs had to remove links for proper tension of the chain. JOSE, the owner of Bikeworks, WAS SEARCHING FOR ANY EXCUSE TO PASS THE BLAME ON TO THE CUSTOMER. DISGUSTING BEHAVIOR FOR SOMEONE IN THE BIKING COMMUNITY. BE A BETTER HUMAN. 3) Also, Bikeworks reinstalled the connector upside down, so AJs fixed that too. It ended up costing me more money and time to take it to AJs to pay for them to fix everything that Bikeworks was already paid to do AND I WILL NEVER STEP FOOT NEAR BRANDON BIKEWORKS AGAIN. This is an example of how NOT to treat customers. This could have been easily solved by treating the customer with some dignity to diagnose the issues. But it's apparent they probably wouldn't have even come up with the correct diagnosis anyway. SAVE YOUR TIME. SAVE YOUR MONEY. SUPPORT A DIFFERENT LOCAL BUSINESS. Thank you AJs! read more

Shopped around several local bike shops looking for new wheels for me and the wife and came up short on good customer service and inventory. Called Brandon Bikeworks and was greeted by the owner Jose. From the minute we spoke he was super accommodating, informative, and willing to go above and beyond to outfit us with 100% of our best interest in mind. A few days later we had bikes ready for us to fit and decide on with no obligations. Of course we bought the bikes (2 awesome Electra Townie's) and we somehow managed to sever the shimano light generation wires (powers the lights using wheels' rotation) during transport. Called the shop to see if they could do the repair and Jose responded shortly informing me that he was on his way over to our home to do the repair as the shop closed. Can you believe he did the repair himself right in my driveway to ensure my wife and I would be able to enjoy our new bikes that same day?! I would highly recommend anyone looking for a great bike shop with impeccable customer service to stop by Brandon Bikeworks to visit Jose and his team of knowable, helpful, and experienced staff. Hands down the best customer service I've ever received. Thank you, we are now customers for life! read more

Has a problem with fitting a new bicycle seat. I walked in and the technician solved it in 2 minutes. They did it for free even though I offered to pay. Only downside is even though the place is in WInthrop, I had to drive around quite a bit to find it. Not their fault, as the center won't allow direction signs. Highly recommended. read more

I have always had all of my racing bikes worked on at Brandon Bikeworks because I can trust them. If I need something, they tell me rather than trying to upsell me on a lot of stuff that I really do not need. I bought a bike computer and the owner personally took the time to set my computer on my bike, he also set it to my Garmin watch and then I asked if he could set it up with Strava and he did. He did not have to do that but he did it and he did it with a smile on his face. I just did a Duathlon yesterday in Naples and I took my bike in the day before the race and they squeezed me in to have 2 new tires and tubes put on, along with a new chain and rear gears. They go the extra mile because they care and if you need something done, tell them and tell them why and they will get it done that day as long as you can give them a little time. Go get lunch or go shopping at the nearby Target. TRUST is hard when it comes to a bike business & my bike was perfect for that Duathlon the next day and I took 2nd place in my age category thanks to having a great bike that performed beautifully. Michael Gardner read more

Brandon Bikeworks - Gears & new chain Brandon bike works installed the day before my Duathlon. - Bike Repair/Maintenance Near Me - Riverview, Florida

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Two young men, Jay & Kayden, provided excellent customer service! Jay showed me bike seats and offered recommendations, and I purchased a C9 cruiser saddle. Kayden installed the seat based on my height. Very attentive to customers, great experience! read more

From beginning to end what a pleasant experience. I've been to other bike shops, Jose instantly new the Correct bike for me and my wife. He attention to detail and knowledge of his product was superior. They even delivered the 2 bikes to my wife and I because our course did not have the room. Thanks again guys! read more

Great little shop! I bought a Trek Marlin 6 yesterday after they ran me through a couple different bikes to make sure the sizing was correct (I totally would have bought the wrong size). What I liked most about the experience was I never felt pressured at any point. There were much more expensive bikes there, but after explaining what I was looking for they recommended bikes that were exactly what I was looking for (even though I didn't know what exactly I was looking for). She gave me 3 options at different prices and told me to come back when I was able to decide which one would be right for me, if they didn't have it they could order it and it would be there in 3-4 days...again I felt ZERO pressure. I went back the next day and picked up "Brenda" who will take me on many adventures! read more

Brandon Bikeworks - I call her "Brenda"... - Bike Repair/Maintenance Near Me - Riverview, Florida

Went there to ask about brakes replacement for my Giant Trance bike. Told h"the guy behind the counter that the ones I have had already been discontinued. I asked for recommendations. He blurted, "Amazon!" I thought it was a new brand that I didn't know of until he clarified that I should research and buy from Amazon. It'll be cheaper. What the heck?! Trying to get some expert opinion and support my LBS. Never going back there and will go back to tried and tested AJ's Bikes which is only a couple of miles away. read more

This bike shop was nearby to us so we decided to take my bike in for a repair that took about 20 minutes. It just needed a new tube on the rear tire. It cost us about $12 for the tube and $10-15 for the labor which is a little more expensive than other places that charge $5 for the tube and $6 for the labor but the crew was cool and they were pretty fast with it. We would probably go back. read more

Great service and skillful bike repair at a reasonable price. It's my go to bike shop!

We've been looking onto getting my husband a bike for a while now. After being in a number of stores, we've found this shop to be the most down to earth and friendly group of people around. We felt super welcome and very informed on all of the possible choices we had to look into. They even recommended bike trails and groups to join to really help us out with our newfound biking experience. No pressure to purchase right away, and lots of positive feedback made this our #1 choice when finally purchasing our bike and accessories. We actually live in Wesley Chapel and drove all the way down to Brandon to make everything final. Thaaaat's what a difference their service makes to us. Definitely stop in for a visit if you're on the market for a new bike or need service done to your current bike. :) We recommend! read more

Fantastic customer service! Cannot say enough about Jose and the team at Brandon Bikeworks they are awesome ,courteous ,and efficient. My bike is now tuned and adjusted to fit me perfectly! Will be recommending to anyone need any type of bike service and/or sales. read more

The young lady today at the counter was very knowledgeable. She helped me with my bike tires. It's good to know I can take my bike here if I have any questions. read more

An excellent store that has the knowledge and expertise to fix the problem. The store is not large but has a wide variety of bikes for purchase. Their prices are fair and they will tell everything that is wrong and only work on the necessary. I dropped it off on a Monday and picked it up a day later and the bike was great. My wife was pleased with her new brakes and tires. The store is a full service shop just like an auto body for cars. I will be coming back here when my bike needs to go in for service. read more

They always go above and beyond for my husband and I to take care of whatever our road bikes need. Great customer service and quality work!! I would recommend them for all bike needs. read more

I ran in there today to quickly have my bike adjusted for my height. Jake and Jose were very friendly. Jose took the time to adjust the bike and walk me through the adjustment. Excellent customer service! read more

These guys are great, knowledgable, quick, professional, and take a personal interest in you. I have been their customer for many years, never disappointed and they are always dependable. I ride a lot, trying hard to average more than 150 miles a week. I'm hard on my bike. Bike Works keeps me going. You will not be disappointed. read more

after bringing in my old bike several times for repairs it was time to say goodbye. 10 years, 25,000+ miles and living on the water with a steel frame bike made it to expensive to fix. Because of the way I had been treated I said when I bought a new bike it would be here. I bought Trek Fx-2 with disc brakes. Actually more comfortable than old bike and much faster. I took some sentimental pictures of the old bike and am now riding the new one. Brandon Bikeworks is like a family and you can see it by the way they treat their customers and techs. They are bikers who like to help bikers of any level. At other dealerships the employees do not treat customers of all levels the same. When I have been there kids, seniors, etc. are all treated well. read more