We had an amazing experience! Tristan Cameron is so great to work with. He was informative, honest,…read moreand kind. We left with an amazing car and a new friend. Roger McCord was also great. He spelled everything out for us and made things so easy. What an amazing experience. We will definitely be recommending Serra Toyota to everyone we know.

https://maps.app.goo.gl/hcpg2aendhmwfzup9?g_st=ic i dont…read morerecommend this place for any business they have hidden charges at the end the manager tells me we cant sale this car to you because you are from a different state

Tuesday hubs decided he wanted to get rid of the Honda Civic. He said the car didn't have enough…read morehorsepower and didn't shoot snow out of the ac. He suggested we look at trucks. I wasn't sure about that but I agreed to go look. We went to the Honda dealer in Huntsville and he drove a Honda Ridgeline. The truck had a V6 and it felt like snow was coming out of the air conditioning. We left Honda and drove to Decatur to the Toyota dealer. Hubs drove a Tacoma and I did too. I hurt my knee getting in and out of the Tacoma and I didn't care for the ride. I told hubs let's go to Shottenkirk Honda in Decatur. We stopped by and I drove a Honda Ridgeline there. I liked the ride. The Ridgeline wasn't the color hubs wanted so we asked them to find a white truck with light interior. They located a vehicle and had it delivered Wednesday. We drove back Wednesday and purchased a white Honda Ridgeline. It's a beautiful truck. Our salesman, Kasten, did a great job. He made sure all the details were taken care of so that when we arrived, we were able to sign paperwork and leave with the truck. If you are looking for a Honda, please consider going to the dealer in Decatur. They provided us the best pricing!!!

I dislike this place terribly! We maintain our cars very well and every time we go there whether…read moreit's my car or my son's car on an occasion, you get a detailed inspection report adding hundreds, if not thousands of dollars for you to approve or deny. I recently took our Honda pilot in for service and they recommended $2100 worth of work. I looked at it and felt a lot of it was due because some of it was service date related. However, after scheduling this work, I take it in to get the work done and they do a new inspection report an offer me another couple thousand dollars worth of work to be done. So every time I go there, they add work on top of work at my expense. It just doesn't add up that when you take the car in for recommended work that you immediately get another report for recommended work. To me it feels like fear selling and I'm not gonna fall for that.

My car engine (Kia K4 2025) which is under warranty was overheating on the way home from Arley…read moreAlabama, so we had it towed to the closest Kia and took a Uber back to Franklin Tennessee, (approximately $300). There was no word on my car for over a week and when i called to ask for a rental they said it has to be looked at first. Why hasn't the car been looked at in over a week?! Now, about three weeks after it was towed, they finally called at about 9:00 AM today and said "you can come get it, it just needed a simple radiator fan replacement." I took the two hour drive down here expecting my car to be ready, now being 3:00 PM, and they say it's not going to be ready today. You're kidding. I never got a rental, we were never updated on the car, got more than one excuse, not reimbursed for the uber, and drove two hours down here just to wait for another two because they haven't even started on it. what ARE you doing Kia Bramlett?

Only three good employees but others are lazy and just don't do there job and it smell bad in the…read moreplace only recommend if you want to try it and they are kinda rasist

I have have purchased many vehicles from Lynn Layton Chev with great service from start to finish…read moreevery time. I have had every vehicle purchased from them and not services there and they are always polite, prompt. and competent. we just recently got one out of the body shop after a lady hit us in a parking lot and the work was impeccable. I would 10/10 recommend. our family won't shop anywhere else.

Fantastic Service. Made my truck buying experience easy. I will purchase my next truck there. The…read morewhole team is wonderful.

I talked to a salesman. I looked at severbal cars for sale and one RV. He was interested in what I…read morewould like in my buget range. I told him in not buying today. but I did buy some JBL Sprakers. they sell audio equipment and other products. I personally recommend. July 2023

Great Customer Service ! Easy and very outgoing. They really mean it when they say ... no credit no…read moreproblem

This review is mostly for salesperson (Lee Jones). Lynn…read moreLayton Cadillac is a fantastic dealership with excellent customer service with or without the sale. They've serviced my son car that was purchased elsewhere and are top notch. Lee Jones took care of my sons custom build, my son recommended Lee Jones when I began my search for a new vehicle. Lee went above and beyond to track down the specific car I was looking for. I would recommend Lee to anyone looking to purchase a new vehicle.

Very rude sales staff and they do not have the customers best interest in mind. Becareful when…read morepurchasing a car from them and unless you just have to have the car. Please go somewhere else I tried to warn you!!! If and when you have a bad shopping experience you have been truthfully warned

I dropped my wife's 2001 Silverado off in late February to have the air conditioning and an oil…read moreleak worked on. Heard nothing back for literally months despite periodic check ins on my part. Finally I had to call and be less friendly only to be told the service rep I had been working with had left the company and all of his assignments had basically been ignored. (Their words were "fell through the cracks", but I digress.) So we finally get the truck actually worked on, and after being quoted 3600 for the work, when my wife went by to pick up the truck, we were initially charged well over 5000. After protesting this as this was not what we were quoted, the service desk claimed part of the initial assessment left by the previous service agent had not been part of the quote we were given. Finally my wife was given a discount and we paid roughly 4400 only for the truck to have to be jump started as the battery had died while in their "care" and we weren't even offered a chance to buy one on site. Instead my wife was rushed out of the door and we bought a battery at Autozone. So I called and spoke to the general manager the next morning as I was at work at the time this was all transpiring. Initially I was satisfied by his efforts to make things right: he apologized and rebated me part of the bill, leaving us having paid 4000 dollars for the work done...only for the truck's service engine light immediately come on and begin flashing the next morning. So we once again dropped it off, and they supposedly fixed the problem again. Only for us to come and pick up the truck and the battery was dead. Again. So back to the dealership it went again. At this point we're in July. A month later they still haven't told us what the status is, or what the problem might be. Do your business, especially service business, somewhere else.

Be VERY careful dealing with this dealership!! They botched a torque converter seal replacement,…read morecaused further damage to my vehicle, and lied saying I have a crack in my transmission case that couldn't be covered under warranty. They tried to charge me 6500$ for something that was covered under warranty with no problem at DIFFERENT dealership. Jeff Vanhoozer (service manager) tried to collect payment from the warranty company for something he KNEW didn't fix the issue. They are a dishonest business that will lie and attempt to steal from you.