Outstanding Performance by the service department on February 6, 2026. I called in to…read moreBen due to having a hole in a Good Year run flat tire on the back of my wife BMW. I had visited two other places in Athens and no one could assist but wanted to sell me a replacement tire for $320.00 and keep vehicle till Monday. Ben and his crew repaired the tire in 15 minutes at no charge and I was able to drive back to Lawrence County with no issues. Great Service Staff @ 8873 hwy 72 in Madison next to Circle K.

I came in around 5 pm with a nail in one of my tires. They took a look and said they could take…read morecare of it. About 25 minutes later, they hand me my keys and tell me I'm good to go. I asked how much I owed, and they replied, "Nothing. We take care of people." Yes they do. I like that they take of small issues for people, and that is a good use of the word community. I appreciate the good people they have there!

Absolutely love this Valvoline in Madison! Super fast, friendly, and reliable service every time…read more The team knows their stuff and gets you in and out without hassle. Highly recommend!

Service was slower than normal today. Also had a car come in after me and leave before me…read more Lisandro, also noticed and immediately asked for a check up on my bay. Lisandro was very kind and personable and I enjoyed talking to him while my vehicle was being serviced. He deserves 5 stars! Chera was amazing as well!

I had my daughter's car towed to this location. They called and said it was fixed and offered to do…read moreadditional services - wiper blades, oil change , new tires . I agreed since the car was repaired. They called me the next day and said the car couldn't be repaired and that I would need to have it towed somewhere else. I was blown away. DECEITFUL is the best word to describe what occurred. Now we've spent over $700 on a car that does not run and has to be towed for another $300 to see if it can be repaired! I will never trust another Firestone AGAIN!

I won't bash anything except their customer service. Apparently Firestone is SO BUSY and…read morebacklogged that even their appointment system can't get you in and out for a single tire in a day. Granted...one tire sounds weird, but that's all I needed for a new vehicle (to me). Friday was for pricing. It was high, but that would make matched all of the tires and I would have been happy. At 2PM they couldn't get me out the door on the same day. I went home, thought about it, and made a reservation for Monday at 1. I arrived early, and reminded them of what I needed. As I gave them my key I mentioned they could cancel my 1PM appointment. They laughed under breath and told me they didn't have me for a 1PM appointment, but I could leave it with them and they would get it done maybe by tomorrow. One tire, ladies and gentlemen. I laughed back, took my keys, and went down the road to a place that is more customer oriented. Will I spend more? Yes because I want the tires to match. Will they be Firestone? Never again on my car!!! We had a great thing, Firestone...I have lots of cars. Why did you have to treat me like my business doesn't matter?

Needed an oil pan replaced PER THEY'RE REQUEST. Had the oil changed there several times but was…read moretold the hole was stripped so they had problems getting the plug in & out. So we ordered a pan online. Called & got a quote from Jennifer (she was great & helpful) the day before & called the day of & spoke w/Mike. He ask where did we get the oil pan & that it could be a problem. Cool, we went to O'Reilly's & got OEM pan. Brought it in & dropped the car off. We hung around the area, went to eat, ran a few errands in a Lyft. Waited, waited, & WAITED 2 & HALF HOURS LATER, we call. Mike tells us after all that time that he hadn't got to it bc he didn't KNOW WHY we wanted it done. BUT NEVER CALLED & ASKED. Didn't even look the car up in their system. Bc if he had, he would've SEEN WHY. Ended up wasting 3 HOURS for NOTHING!!

They're getting lazy! They left the oil filter cap in my car at the last oil change. Super annoying…read morebecause I didn't know that was the problem and I had to take my car into the dealership. It was an easy fix but weeks of hearing this weird clank noise. I thought my car was damaged.

Why do I write this? Because people matter! Engine started ticking extremely loud, of course I had…read moreit towed to the place I had put my trust in, Quicklane. Well, I was told it needed lifters, which could run up to $4,000.00 but it's is a Chevy suburban so they recommended that I take it to a dealership, so I had it towed again to Landers...well, all it needed was oil! Come on y'all who doesn't check the oil first!!!! Well my car is running great.

Poor Communication is Number one issue. They never call you…read moreto let you know what's going on. My LAST experience and I do mean last because I'll never go back , they sat on my car for 24 hours for normal brake pad job, and never called me. On top of that they fit into the stereotype of creating problems to try to charge you more money. They tried to say I had a coolant leak, when I did not. Garbage - a disgrace and disservice to Ford Motor company and its loyal customers.

I fully stand by my review. I received my truck back today after repairs, and the service was…read moreexceptional--prompt, courteous, professional, and reasonably priced. I have complete confidence in their ability to do the job right the first time.

Good work with fair price. One day turnaround . Good quality with reasonable price. Will go there…read moreagain.

I took my car in right at 8am. They were filling up with work fast within the first few minutes of…read moreopening. The tire/brake center is behind the building you see from the street. I just drove my car 11 hours from Virginia, so I wanted to make sure my brakes and everything was okay. They drove my car around and checked it out, gave me a call and said it is fine. I appreciate the honesty! I will be coming back here if my car needs servicing.

Something has seriously changed here--management, mechanics, or both--because this shop has gone…read moredownhill fast. I brought my truck in four times for the same issue. Four. Each visit came with a new explanation, a new part, and the same unresolved problem. Even after keeping my truck for days and promising it was fixed, it wasn't. I finally went elsewhere, and the new shop fixed it right the first time. Now I'm $3K deep and a year into a repair that should've cost around $2K. I chose the wrong shop. Don't make the same mistake.

I came in needing an a/c diagnostic with an old 94 civic and all the employees did a great job of…read moregiving me the details and information I needed to proceed. I especially appreciate Jack talking me through everything I needed to do either myself or to let them repair. Overall great service and experience!

The business license is expired. The labor rate is $185/hr…read more Parts are aftermarket, NOT oem like your receipt says. Parts are marked up as high as 300% The technicians have no certifications The tires they sell are from somewhere else, they do not stock tires at Meineke, so there is NO warranty for tires. Save your money, save your car, go to a reputable repair shop that employs actual technicians.

Came in for a second opinion diagnostic, my car had been intermittently not starting…read more (I had been here before on July 4th and they saved my life and helped get my family on the road quick so we didn't miss family festivities out of town) Turned out I needed my alternator replaced on top of a new battery. Pricing was insanely competitive, and Chris even worked his magic to knock some extra off, because having your alternator go out on a Wednesday isn't fun for anyone's bank account in this economy. They pushed to get my car done quickly so I could pick my son up on time from school- and even had a mechanic pause his work to drive me up the road to my house so I could eat and get our second vehicle in case they ran over with the repair. These men never once made me feel like a burden and helped me with a smile, explained pricing to me in a way that felt educational, every employee was kind and generous in going above and beyond to have my car repaired and me as a customer and person taken care of. I literally couldn't make a second Google review so I came here to give this review- and work and kindness like this deserves to be recognized. Thank you Pep Boys for saving my skin again!

Black bald guy at the counter lost this store $170 with his stink attitude. I went right around the…read morecorner on Madison Blvd to Express Oil Change where the customer service was TOP TIER! Next time don't pick an argument with a woman that's not yours!

Tony's Mobile Mechanic is an absolute lifesaver. When my brake lines failed, he came out to my…read moreplace multiple times so I did not have to pay for a tow truck. That alone was a huge help for my situation. He diagnosed the issue, got the parts, and completed the repairs right in my driveway. The convenience was incredible, and the quality of his work was excellent. Tony is a genuinely great guy. He is professional, knowledgeable, and very reliable. He responds quickly over text, communicates clearly, and made the entire process stress-free. Paying was simple and convenient since he accepted Venmo. As someone trying to keep costs low, I really appreciated how affordable he was and how much he worked with me to make the repair possible. If you need someone trustworthy who truly goes above and beyond, Tony's Mobile Mechanic is the person to call. I am extremely grateful for his help and will definitely reach out again in the future.

I made a request for my brake pads to be replaced. I was given a flat rate price for each axle and…read moreeven recommendations on where to shop for the parts. He offered to pick up the parts before arriving at my location, although I bought them myself for convenience. At the time of the review, I only had the front brake pads changed which took less than an hour from the time he arrived. Very quick and professional. He had all the right tools and experience.