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1 year ago
3 years ago
The 1 star review is due to the attitude of Sonja, an employee and a root bound oregano plant with all brown roots that had been potted up in February and sold in July. My husband and I have bought shrubs, annuals and perennials here for 30 years.Today was the worst experience we have ever had there or at any reputable greenhouse. On Thursday, we bought 3 sweet basil plants and one oregano plant. On Friday, I took the oregano out of the small pot to find all brown roots. According to what I learned in 2019 in the NC Extension Master Gardeners Volunteer program taught by the Cabarrus County Extension Horticulture Agent, brown roots on a potted plant indicate an unhealthy plant with the beginning of root rot. White roots indicate the plant is healthy. (Look this up and you will find this to be fact.) The basil plants we bought had white roots. I had failed to check the roots of these plants before buying them mainly because I was at Braffords. Today, Saturday, around 12:30 my husband and I drove back to Braffords to exchange or return the oregano. There was only one other family there shopping. Sonja was at the counter. When my husband explained that the oregano had brown roots and pulled the plant out to show her, she immediately pushed the plant back across the counter laughing and saying loudly there was nothing wrong with the plant. I tried to explain to her what the horticulture agent had told us about brown roots. She laughed and said she had never heard that and that Marty knew more than the horticulture agent. She was talking loudly and in a condescending manner with the other customers standing beside us. She then takes the walkie talkie and calls for Judy to come to the front. Judy replies. Sonja talks to the other customer about a fountain he is considering buying. When Judy didn't arrive, she calls for her again. I told Sonja we could walk out to the greenhouse to talk to Judy. She said Judy would come to us. Then, Sonja leaves the counter and goes to the greenhouse. After another minute or so of waiting at the counter, my husband and I walk into the greenhouse where we meet Sonja. She starts walking away while saying she checked the oregano and some had brown roots and some had white. I was trying to ask her which ones had white roots so we could pick one of those. She tells me she isn't arguing with me. At this point, Judy walks up. I explain about the brown roots. Judy said she had potted the oregano in February, the roots were old but that didn't affect the plant. She had potted the basil recently so the roots were white. Sonja and a young boy returned to the greenhouse to watch. Judy went through pulling a variety of different plants showing all of them having white roots. Her explanation was the plants with white roots were perennials and the oregano was an annual causing the roots to be brown. I questioned that oregano was an annual because ours have been perennials. She said their oregano was an annual. Judy did offer to exchange the oregano for another oregano plant. But, as she had already pointed out all of them would have brown roots because they had been in those little pots since February. So, no point in exchanging. I told Judy and Sonja that in my 30 years of buying plants at Braffords I had never been talked to as I was talked to today by Sonja. Sonja then claimed that we had "jumped on her". This was not true at all. She had became defensive and condescending as soon as we said there was a problem with the oregano. We went back to the front counter where our oregano sat. My husband picked it up. We were not offered a refund or a store credit for a root bound plant with all brown roots that had been in the small pot since February and clearly should not have been sold. Sonja did say as I walked away that she was sorry if she had offended me .She said this after I told her my review would have her name in it. She told us to have a nice day as we walked out the door. They just lost customers of 30 years over a plant that was less than $5.00. We will never return based on this experience. read more
1 year ago
3 years ago
4 years ago
I decided to tour this nursery because I like to see who has house plants available. Starting off it's a pretty big place as in they have multiple humongous green houses filled with plants for the spring and summer time. Parking was a bit difficult to find because there's not any markers and it's off of a dirt road. I had to park on the side of the road to get to it. After you walk through the main greenhouse that connects to the second greenhouse there is a section near the checkout area that has some house plants. I did see some good finds like some string of turtles, silver sword philodendrons, and a bunch of ferns. They also had a great selection of soil and things to make a soilless mix for your house plants. However, the selection was small and limited. I would love to see this place incorporate more house plants. They certainly have the room to do so and I think it would make them more popular. I did not purchase anything because stuff was a bit out of my price range and I had most of what they had there. In conclusion this is a great place to go if you're looking for flowers and things to go outside but if you're looking for house plants you will probably be a bit limited and I would definitely call before hand to see if they carry what you're looking for. read more
3 years ago
7 years ago
12 years ago
