David Brady was great with scheduling and coordinating our sliding door repair for the rollers and replacing the door handle. Steve and Joe did the repair and were fantastic. The quality and customer care was outstanding and highly recommend Brady Glass for any glass repair in Myrtle Beach! read more

Brady Glass Solutions - Sliding glass door repair - Glass & Mirrors Near Me - Myrtle Beach, South Carolina

Was looking for a round piece of tempered glass for the top of my Jack Daniel's bourbon barrel. I made it into a bar and table top. I spoke to an owner or manager of the company (his name escapes me), he was very helpful. His company does more commercial type jobs and said it would be costly for him to make what I was looking for. He suggested I do an Amazon search since he knows that there are dealers there who make what I need for less. I think that it was great of him to not just push his own product at higher cost. I like to try to use local businesses first but I was able to find what I needed online. So my rating is based on the helpful, friendly and honest assistance provided. When these traits are present, I am sure the products they provide would also be five star. read more

We had 3 floor to ceiling windows replaced in our condo. They left a gaping hole at the top of one that we didn't see until several weeks later due to the way our blinds are placed around the windows. We contacted Dave Brady snd he sent 2 of his guys out to look at it. They couldn't believe what they saw. They called Dave Brady to tell him what was wrong and he stated if we wanted it fixed it would be a $125 service charge. What??!!! We refused his great wonderful offer to repair what his workers didn't do correct the first time around. He then called us back and told us this wasn't even one of the windows they replaced. Really??? This tells me he has absolutely no clue what is going on with his workers/business since this window was the one that drove this whole project as it had severe condensation between the panes. We paid several thousand dollars to install the windows and he's saying this one wasn't one of them. Apparently he's saying he stole our money he received for a window he said wasn't replaced!!! Why did he take our money for said window if he didn't replace it? Again, he has no clue what's going on at his business. We have since learned from others he can't be trusted and others were not happy with the work from this company. Stay far away unless you want problems!!! read more

I would not recommend this company. Horrible customer service. We had an appointment today. They said their employee would be at my house between 11-2. It is now 3pm and I have not seen or heard from this company. I called their office and was told he had multiple appointments. Do not give out time frames if you cannot arrive within the timeframe. Do they think customers have nothing better to do than wait around all day for them to show up. Absolutely horrible customer service!! I do not recommend this company. I give them a zero for my experience! read more

We ordered a glass table top - told them our timeline and they said it was no problem, but after taking payment in full on our credit card, they backtracked and said they could not guarantee our timeline. In fact, they DID make the timeline but when delivered, we noted that the glass had a chip in it at one end, and when we emailed them the same day with a photo, they refused to accept any responsibility for it, and told us we would have to pay $50 to have it picked up and repaired. They would not budge on their response. read more

Brady Glass Solutions - Glass & Mirrors Near Me - Myrtle Beach, South Carolina

Do not use this company. Had 2 of their employees come to replace sliding glass door rollers. While here they broke one of my balcony wall decor pieces and then when they put the door back on it made a Horrible Loud Noise and stated; don't know what we can do about that. I had to leave to go out of town so upon my return I tried to get some much needed rest and was awoke from the Loud Noise of Wind coming from same door. When I called they told me how that's because my doors are old and therefore you're going to hear wind. I repeatedly told them how in the over 7 years I have lived here that 1) my door had never made noise when opening and closing until After their employees had dealt with it and 2) I have been here during every storm and only the strong wind would make the door rattle NOT come through making so much noise that it would wake me up And it wasn't even a storm the other night, it was just some wind. I even made videos of it and when I pushed on the same door those 2 employees had put back on that made so much noise afterwards then the noise from the wind would stop. My point is that my door was Never loud when opening and closing until they came and my door never allowed such wind to enter between them until they came and I have never been able to push on my door and make it move until they came. Yes, to replace a roller is a standard procedure But to do so is quite an undertaking which consists of completely removing an entire door. I know because I have had a company come before who had to do the same process in order to replace my track. And yes I am kicking myself for Not calling that same company back. I had recently moved in when I had my track replaced and over the next couple years I kept on hearing how other neighbors had used this company so I thought maybe I will too. Well it just goes to show that just because someone else had a good experience doesn't mean you will too. Needless to say I now have to call another company to come and fix what this company messed up but instead of calling to have new rollers installed, which was all I originally needed, now I have to get several things fixed. Maybe they'll offer to fix my broken balcony decor as well ~ . Bottom line is please think twice before contacting this company. Again, I am sure plenty of customers are happy with their services But What happens when 2 of their employees come, break your balcony decor, repair whatever was initially called for, puts door back on and leaves you with 3 New Issues that were Not there before they came ?! You know when you live in Your Home what is and what is Not supposed to be happening but because someone is an expert then just by saying it's because of the age that all this is happening then that's that. Yes I do understand about how the older things get then issues arise but how come ALL these issues came about right after their employees put the door back in ?! read more

This place did exactly what they said. They fixed the windows like magic. It was quick, easy and they even vacuumed the smashed glass that was caused by the thief. Honestly The glass replacement was done quicker than I expected. Always ask for toray and kris. I promise you won't be disappointed with them!! read more

Our experience with Brady glass solution starts off in January. They came out to give us a quote on two windows one large window and a half of another window, measured gave us a quote and said the office will get in touch with us to let us know when the window would come in and so forth. Ladies from the office finally called after we called and left a message asking when we would be getting our windows if ever. When they finally did call us they said it would be three more weeks before the window would come in. After the three weeks was up plus another week my husband called to see what was going on and we were told that they couldn't get the window in but as soon as it came in they would give us a call to set up installation. When if finally came in and they came out for installation it was the wrong window and then they cracked the other one putting it in (plus put a hole in the window frame). We accepted the front large one and installer said the cracked would be replaced in a week at the most. Now here we are three weeks later and they have finally installed it. The customer service at this company does NOT exist. This company is only concerned about one thing and that's the almighty dollar. I hope everyone will see this and not use this company. But if you don't care about rude non existent communication and timeframes have at it. Sincerely one pissed off ex customer!! Would not be leaving a star at all but you have to select at least one before you can post. REALLY!!!!!! read more

I called Brady Glass and asked if they could replace one panel on a slider door. Due to a broken seal which made the glass very cloudy. Answer was yes and gave me the price . Came the next day to check the door and said its a yes. The next morning they replaced the glass. At the amount quoted. Excellent, excellent job. Very pleased with Brady Glass and Jeff and his helper. Thank You C. Wood read more

I'm so disappointed with this glass company it's been one excuse after another first they didn't call me back when they said they were going to then they didn't give me the receipt that I paid for the glass for 3 days all the sudden their phone lines are down in their building and now the latest excuses their computer has a virus I still haven't gotten the glass that I already paid for even though it was supposed to be in today I'm In Too Deep now I'm afraid if I ask for my money back it's just going to be one excuse after the other u g h I guess I'm going to just have to wait it out and deal with these morons they have working for him word to the wise go somewhere else do not use this company!!! read more

Price & Co Realty does not recommend Brady Glass Solutions. David Brady did the work he promised to do and charged a reasonable price price; however, he does not stand behind his work. He was paid in full and with one window leaking and causing property damage, he has yet to return a phone call or address the issue. This was a commercial window problem. 1 star for quickly calling back on the initial request for service. 1 star for doing the work promptly. I'd like to give him a star for charisma, but as you can see, charisma didn't do follow up on a failed job. read more

We needed our sliders replaced in condo. Got 4 quotes, Brady's quote was most thorough and confident. Quote was clear about what they do and what they don't and I was able to verify quality of product before confirming job would be done. They arrived for 3 day process of cutting out and replacing sliding doors, well prepared, courteous and conscientious. Job was done in 2 days, and they cleaned up after themselves. They did a fantastic job and we love our new sliding glass doors. We did have some adjustments made after and they were responsive, courteous and neat each time. They have been wonderful to work with during this process! read more

I wouldn't recommend this small business to anyone. Miscommunication between their techs and warehouse/office on parts needed to get the job done. Had to call their office because the tech was at my house saying he wasn't aware of my door needing rollers and didn't have the part on hand and needed to order it. He also said it will cost more. Not sure why me (the customer) has to call and verify this and be disrespected by Tasha (owners wife) on being told wrong information by THEIR technician!! She was mad at me for being upset that they didn't have the correct parts on their techs truck when going out to do a job and she was mad at me for questioning about being charged more for this part. Stating "this is why you are calling me to verify the information the tech gave you was accurate" Why does a customer have to call their office to verify what the Tech that is representing their company told me was correct or not??!! David ,the owner, called to let me know that in fact they DID have the needed part with another technician and it's being driven over to the house. Why didn't they prepare the Tech with the proper parts? Why did the Tech tell me he wasn't aware I needed new rollers? Why did the Tech tell me it will cost more? Why am I (the customer) having to be their "middle person" on communicating the issue at hand? These were all questions I had for Tasha and she threw back attitude at my frustration with THEIR employee! She has an ATTITUDE LIKE NO OTHER! Scary when its her families small business that is their livelihood to treat a customer like this. NEVER AGAIN BRADY GLASS! Awful customer service!! read more