Very unhappy with the customer service and communication. They turned a simple, easy, non stress sale of our home and property into a drama filled last 36 hours where we didn't know if we could close until a half hour before. Then the paralegal forgot to have one of the buyers e-sign the document so we almost didn't get it recorded.
It was recorded, but they never called us back to come get our check from the sale of the property, so now it doesn't go in the bank until Monday.
There were also extra fees added, that when I asked about, they couldn't explain. When the lawyer looked into it, they were wrong, so they were removed-thus a new document had to be generated, etc. etc.
They called me at 4:30 the night before to tell me it might not close because of a prior deed that wasn't recorded showing a lien on the property. I spent hours tracking this down through our closing attorney, the seller, and the bank from the sale over 10 years previous. Everybody was scrambling at the last minute. And when the correct document was located, they didn't tell us. Our realtor called us to let us know. When our attorney called them with information (doing us a favor interrupting his morning to dig through old files) he was simply told-"Oh that has been resolved". When I asked why they didn't tell us this until the night before, the paralegal said it just landed on her desk that morning.
This was a cash sale that they had the information on for several weeks.
No communication, no help whatsoever ever. Created a lot of stress for everyone. There were no apologies or thank yous. Ashame, because for me, that goes a long way. If you are looking for customer service and someone who is looking out for you during the closing process, these are NOT your people. read more