I was coming from Vegas to Bonneville Salt Flats. I drove up through NV. There are six towns in a 5…read more1/2 hour drive. I did not know that Wendover existed but about 45 minutes out I had gotten a low tire pressure warning on my car, which is very scary when you're in the middle of a literally nowhere. My plan was just to pump up the tire and hope for the best. On the way to the gas station I was passing this place and I thought oh I'll have them pump my tire up for me. Thank God they were open because I had a nail in my tire which they patched super quick for me charged me only $20 for the patch. I was so thankful I gave Stephen who was working $40 to split as a tip between the four guys that were working. I'm so thankful that they were open and they existed and it was really close to the time they closed and they were just phenomenal . I could've had a very bad experience and these guys completely change my weekend around made sure that I was gonna be able to go on my adventure and amazing service. They worked on my tire right away.

Family stopped at Fratelli for pizza, zipped here to have them top off the window washer fluid,…read moresuper quick and friendly. Less than 5 minutes in and out!

We were traveling thru and our check engine light came on. These guys got us right in, they…read morediscovered a censor wire that wasn't plugged in. They had us back on the road and didn't charge us. I would highly recommend this shop.

While traveling from California to Colorado, I broke down 40 miles west of Wendover. I was towed…read moreinto town and my vehicle was taken to S&R which was closed because it was Sunday. The following morning I received a call from S&R and they said they would check out the vehicle and call me back, which they did. Larry was very thorough and put my mind at ease. Got the parts needed and got me back on the road.

I blew a tire on my trailer on highway I-80 near Delle, Utah. I called and they had the tire I…read moreneeded and drove out to my location from Wendover and changed the tire. He was really quick and very nice. Great service, I am so thankful he got me back on the road In no time and at a great price!

TL;DR? AVOID. Go to Salt Lake City--I'm sure you'll have better luck there…read more This is a small shop located behind a building, just off the main road in Wendover. We were on a roadtrip through the western US, and after our drive through the salt flats, we figured we needed to get our overheating engine checked out. Afterall, we still had to drive up to Yellowstone, over to Helena, then to Portland, and right back home to the San Francisco bay. When we met with the mechanic (still have no idea what his name was (Carlos?), he opened the hood, and did a visual inspection, told us it's probably the thermostat and to replace it it would take 3 hours. Ok, well we had a car load of stuff, and 2 dogs with us. He kindly offered one of his guys to drive us to a nearby park to chill with the dogs in the 110+ heat, so that was nice. The car was ready in the time estimated, but low and behold! We had bigger issues--now he needed to replace the radiator, but couldn't order one until the next day. Fabulous right? They call up a nearby motel and get us the "Carlos rate" of $50/night (come to find out the owners of the hotel, also owned the shop? wtf?). Again, they offer to give us a ride there. So there we were, stranded in Wendover in the midst of a heatwave, in a hotel room with stained curtains and carpeting that smelled like dog urine.Felt like a nightmare, but for the sake of "vacation" we tried to make the best of it--at least the dogs were safe in an air conditioned room. Flash forward 2 days later, 2PM (the promised time), my husband gives the shop a call to check on the car, and they give us the ok to pick it up. We walk over, he tells us no problems! Then charges us DOUBLE what he initially quoted us. I was unhappy, but eager to get the hell out of that craphole. Once we drove out of town, the car seemed to be overheating again... figured I'd give it some time to even out, afterall, the radiator was apparently clogged before, it's just flushing the system through, right? So it does eventually even out, good news. About 45 miles away from Wendover, the car locks up, begins to smoke, and forces us off the road. Everything's perfect huh Carlos?! What's worse, after calling our insurance to have a tow truck come out, we wait 1.5 hours to discover--who's our tow truck driver, but the chauffer from the shop in Wendover! You can't make this stuff up. So, we're standing there in the rain, the driver, wouldn't let the dogs into the cab, so they had to ride in the dead car, in a heat wave, with sporadic rain. Could this really get any worse?! Yes. We get in the truck, my husband refused to have them tow us to S&R again, and we were redirected to Elko, NV... a place our driver had never been to. Oh and did I mention he didn't speak english? We get to the shop, and the guy get's impatient with us, LOCKED OUR KEYS IN THE CAR WITH THE DOGS, and drops off our car in front of a closed shop. I really thought these guys had saved our trip, but in reality, their competence and "genuine" offers are faked, and us out-of-towners were duped! The car had a warped headgasket, that Carlos NEVER CAUGHT in the 2 days he had our car. Later we find out, other shops would have washed the radiator (saving us $200). But no, this shop's incompetence caused our problems to simply escalate. I would HIGHLY suggest anyone AVOID stopping here for overheating issues, or any issues bigger than simply an oil change. Treat them like an express oil shop--because you do NOT want them troubleshooting larger issues. Now I have no car, am out $700 on top of that, and had to spend 3 days, in piss scented hotel rooms in the awful state of Nevada.

We stopped her on the New Years Day holiday for a quick emergency fix. They took care of us right…read moreaway! The price may have been a bit high, but we Didn't mind because we were headed to California on a cross country road trip. Thank goodness for their quick, quality service.

Avoid at all costs!…read more The short story: In 30 years of life I have never met a more unprofessional, predatory company than this one. Don't allow your money to go to crooks that don't even pretend to take care of you. You are better off lighting your money on fire and watching it burn than giving it to these pirates. The medium length story. My wife recently experienced the death of her mother (who lives in Cali.) We moved out to California shortly before her passing of terminal cancer in a rushed fashion, leaving one of our cars back in Utah. A family member broke down crossing the salt flats, and State Farm decided to tow it to these guys. After a week of calling them every other day, and talking to a teenager (with babies crying in the background?) who kept telling me "the mechanic is busy" or "out" and "Can I call you back tomorrow?" They finally gave me a diagnosis. $750 for a timing belt !!!! (and "there might be other stuff wrong with it, but they have to fix the timing belt to see first") . That sounded high to me, I remembered being quoted in the $300's back in Salt Lake a year ago, and I mentioned that to him. He told me "normally when people quote you that low, they aren't giving you a warranty, and they are making you buy the parts yourself..." I would like to know what planet this kid thinks we live on. I have never, ever, had an auto repair shop request me to go get the part, because that is something that they normally round up the cost of, and make a little extra money. What a dummy. I called him on that, and then he said "Well, we are just small shops out here, and we can't provide the same types of prices as in Salt Lake." After I hung up with him, I called 2 other shops, one in SLC and one in Wendover, that both quoted me in the $300 range. So, to make a long story short, I paid them a $50 diagnostic fee, found another mechanic willing to pick it up and fix it, and I told them to get it out into the parking lot for him to pickup. When I asked if the other mechanic (called "The Shop" in Wendover) could just go inside to get the keys, he said "No, we are going to leave the car unlocked and just leave the keys in there somewhere." REALLY! You can't even do me the basic courtesy of locking my car until he picks it up! It's just sad that people like this exist. I hope this review steers people away from these uncaring, shady people. BUYER BEWARE!!!! STAY AWAY!!!

AVOID THIS PLACE! They are a bunch of CROOKS! I have never seen such a bunch of savages trying to…read morerip people off on cars that break down near them. They ordered a part for our car, and we decided we wanted to tow it home because their repair costs were outrageous and we couldn't afford it. They told me it was a $700 cancellation fee when the part only costs $836. They told us that $700 restocking fee multiple times. I called and spoke with someone the next day and he said it was a %20 percent restocking fee. They wouldn't give me the name of the company they ordered it from to check the actual price and restocking fee price. They also ordered the parts BEFORE they had a signed authorization, about 9 hours before. They also charged a $100 office fee. What the heck!? An office fee!? They should've paid me for the amount of times I had to call to get through to them after they had my car! CROOKS! DO NOT GET ANYTHING DONE THERE. GO TO SLC OR THE NEXT TOWN WEST!

2003 Infiniti G35 Sedan I bought this car to fix up myself…read morebut I don't have as much free time or experience as I would've liked. Justan came to check it out was professional & knowledgeable, I was thinking about selling the car, but he fixed everything perfectly and for a good price. I'd recommend him & I'll be returning for any more work I need help on. Thank you! Work done: Replaced cats & Y pipe, 02 sensors, thermostat gasket, valve covers & gaskets, pcv hoses, rear wheel bearings, 75mm throttle body, and a Z1 Cold Air Intake

From the owner: Phantom Auto Workz is a mobile auto repair business based in Utah and Salt Lake Counties, UT.read more