We transferred our workers' compensation case to this firm because communication was extremely…read moreimportant to us. Before making the switch, we specifically told our previous attorney's office that we wanted an attorney who would communicate with us, be honest about our case, and show understanding and compassion during such a difficult time.
Unfortunately, that has not been our experience.
Every time we call the office, we are told to leave a message and that someone will call us back. Most of the time, that call never comes. We are constantly left wondering what is happening with our case.
After our Benefit Review Conference (BRC), we expected at least a follow-up phone call to explain what happened, answer our questions, and discuss the next steps. Instead, we waited two days before calling ourselves. Once again, we were told someone would get back to us, but no one did.
At this point, we honestly don't know whether our case is still actively being worked on because we have received so little communication. We don't know what information they need from us, what evidence is being presented on our behalf, what the next step in the process is, or what we should be doing to help our case move forward. We have been left completely in the dark.
The lack of communication has been incredibly frustrating. As clients, we shouldn't have to repeatedly chase our own attorney just to receive an update on our case. We understand attorneys are busy, but a simple phone call or even an email explaining where the case stands would make a tremendous difference.
From our personal experience, we have not felt informed, supported, or treated as though our case matters. We were looking for honesty, communication, and compassion, and unfortunately, we have not experienced those qualities.
We hope this feedback encourages the firm to improve communication with its clients so that no one else is left feeling this uncertain about the status of their case.
