Very comfortable and relaxing. Great vibe. The room was clean and the beds were so cozy. We had a…read morefun time in the pool. The people were all really friendly. The only down side was that the wifi was a little spotty, which made TV watching quirky. I'm leaving this place feeling refreshed and happy and would love to stay here again.

We were traveling through Iowa and hit a deer late at night . Had to have car towed and got to the…read morehotel at 3:00 am. The front desk was awesome and found us a room. The next day we were dealing with body shop, insurance, and waiting for a ride. Again the front desk was awesome, working with us on extending checkout time. I can't say enough good things about the staff. The room itself was clean and the bed comfy, also had breakfast. If I ever need to stay in Charles City again, I will stop here.

Manager named Ron, is extremely rude. Complained about incoming calls!! If this is a representation…read moreof the Super 8 by Wyndham hotels hospitality, then this man is in need of 'customer etiquette.' He clearly has an anger issue, has no patience...HE HAS NO BUSINESS RUNNING THE FRONT CUSTOMER DESK! AVOID THIS MANAGER -RON-AT ALL COSTS!

Overall, room appeared huge. No elevator service. The bedsheets pass muster with the black light…read more Unfortunately the rug looks like a Rorschach test. I did see a few things on the duvet on the other bed. New person at check in. She did well.

Wonderfully remodeled rooms, very modern looking. Extremely friendly and helpful staff. It was…read moreclean and well kept. The breakfast was wonderful with a lot of options. Would return for sure.

The not so Super stay…read more.. So we travel to Waverly, IA and are all excited for our friends wedding! We booked a pet friendly room as we didn't have anyone to watch our dog. Upon checking in after 3pm, we discovered that they didn't have many of the wedding guests' rooms ready. They said ours was ready so we offered to let other wedding guests change clothes in our room as the wedding was at 4pm. STRIKE 1: I was about to get my rooms keys and was asked to sign a paper saying that I didn't have any undisclosed pets (among other things). I explained that I only had my disclosed 40lb dog. She then tells me that I didn't reserve a pet friendly (smoking) room and that I cannot stay there with a dog. I explain that I have my LIVE DOG in my car, and know NOBODY in Waverly to watch her, explain that I will crate her and plead to stay. She basically accuses me of lying about making a pet friendly reservation and says that they would never accept a dog over 25lbs anyways. Luckily, a groomsman happened to overhear the conversation and explained that he had just checked into a smoking room when he wanted non-smoking--he asks if we can switch rooms. She sighs and acts like she is totally bending the rules to help us out. She charges us the pet fee and gives me the pet forms to sign--which states that your dog CAN be 40lbs. We end up late to the wedding because of this fiasco. Mistakes happen, but it's about how you react to them that matters. She showed 0% empathy to my situation and didn't even attempt to problem solve. The hotel was booked because of this wedding, there were other wedding goers with smoking rooms happy to give them up. STRIKE 2: Toilet was busted in our room. You had to take the lid off of the tank and jiggle some things around to get it to work. I never did master the technique, so basically our room started to smell like a big pile of smoky pee. We weren't going to be obnoxious and call the staff to flush the toilet for us, but an apology, discount, any acknowledgement would have been nice. STRIKE 3: We had a great time at the wedding despite our late arrival and returned home to the hotel. After taking turns on the broken potty, we take our dog for a walk. We have a nice little stroll, enter through the lobby, and start heading to our room. We have already started up the stairs when we hear the receptionist yelling at us. We head back to the lobby to hear her say "YOU CAN'T HAVE YOUR DOG IN HERE!" I tell her that we paid the fee and are taking her back to our pet friendly room. She continues to yell at us that we must use back entrances....which nobody ever told us...not to mention NOBODY was in the lobby being bothered by my dog's presence. Ok lady, I understand that you are taking your job very seriously and rules are rules. However, maybe only yell at guests for not following the rules when you actually tell them the rules. Also, maybe just pick your battles. I understand that you're the pet police, but all of the hotel stayers would have still survived the night had you not yelled at us. And I wouldn't be wasting my time writing this review to tell the world how unwelcoming and embarrassing my stay was. There are plenty of other hotels near by in the same price point. Just don't stay here.

Great staff very nice place good food they run out of eggs and oj I really liked the bedsread more

We were pleasantly surprised with our stay here. I'd never heard of AmericInn before, but I looked…read moreat reviews and I'm glad we stayed here. We were in town for a nearby running race, and choices for hotels in the area are slim. This seemed like a newer hotel, the same tier as Hampton Inns. Plenty of parking, though the woman at the front desk could have been friendlier. I'm always more concerned about the room quality though. And ours was clean and comfortable. We were only here for one night, but I would stay here again.

Wow! This place is modern, newly-renovated, and immaculately clean. The hallway still has that…read more"newly-renovated" smell. The decor in our room is super cute, with adorable duvets, a gorgeous orange desk chair and mirror (I'd buy both for my home, tbh), and lots of sensible storage. There are outlets for USB and USB-C charging, ample attractive lighting, and you have the option to close the opaque window shade, a sheer shade, or both. You even get your choice of a soft or firm pillow. The bathroom and mini fridge are immaculately clean. I can't recommend this place highly enough. I almost wish we were here for longer than one night, as it really is so nice. It's refreshing not to be grossed out by a hotel. The woman at the desk was friendly and efficient! I would definitely stay here again if I were passing through. I'm so impressed that I forgot to wait until morning so I can comment on breakfast. I'll do that tomorrow. After a gloriously hot shower with moderate water pressure, we're at breakfast. There is a great array of options. I'm having a banana, Oikos yogurt, and an egg white omelet (a circle of egg white and peppers folded in half--genius). My mom is eating her weight in bacon, a banana nut muffin, and a biscuit with sausage gravy. There is sausage, as well as a cheese omelet and a pancake machine. Lots of fruit, cereal, yogurt, bread/bagels, etc. If you're on Mason City, it's impossible to imagine a better option than this Holiday Inn Express. Found the flaw: Fox News on the breakfast room tv. :(

Amazing staff, clean and impressive accommodations. Lovely breakfast. The best experience I've had…read morein a long time.

Solid overnight stay, would stay here again…read more There's no elevator, which seems odd to me. There's no lotion in the rooms, so bring some with you. The shampoo bottles in the bathroom might be hard to use if your hand strength is not great. My kid thought the bed was a little too hard, but I slept great. The breakfast was very average. The people working here were great!

We stayed here during a wedding for 2 nights. The location is good, but the nightly cost is too…read morehigh. The place was clean and modern. Parking is good, and well lit at night. Careful when leaving the lot onto the highway it is dangerous because cross traffic is hard to see coming up the hill. The room was fun and clean, with the exception of the sitting chair, it was kinda gross! The breakfast is very typical and nothing special. The pool area is nice! All in all a clean and well maintained property! Maybe I'm getting old, but the cost... I will say this, the ladies work g were awesome! Very friendly and helpful for the 3 times my room card failed!!!

It's ok. I think only hotel here. Needs updated as looks like it was last done in 1995. At check…read morein, lady that started in March, was very confused at simple things. Go through Expedia to reserve. Cheaper overall. I'm not sure how they got an 8.2/10 but whatever. Pool looked ok although I didn't go in. Room for bobtail but no truck and trailer. Washer and dryer only take quarters. I am rough on these reviews because I'm honest. There is a Casey's general store about a mile away. They have alcohol, pizzas, food. Your general convenience store and prices are reasonable. $80 a night here but without Expedia it's like $130 total after fees.

All things considered and given the lack of any completion in the area: this place is ok for a…read morenight or two. Room was very spacious, with more room than one needs. The bed was acceptable, but the pillows were thin. Luckily they give you plenty of them on each bed. The shower was pretty good as well, but the tub and curtain could have used a refresh. Breakfast buffet looked ok, but we decided to head out to McD's for better options. Overall, I would stay here again, but the $120/night rate is a bit much for this place.

Accommodations super clean and I loved the big hot tub! Staff was friendly and helpful. It was…read morequiet and had a working and spacious pool.

Nice place to stay. Had breakfast, coffee, and water out in mornings. Friendly staff. Room was…read morenice. Furniture a bit shabby and worn in room. Good water pressure. Overall, would stay here again if passing through.

Every part of our stay was excellent: very clean, newly updated, large room…read more The historic hotel lobby, and all common areas were also beautifully updated! Staff was pleasant. Parking was convenient & safe. Drinks from the bar were tasty. Would highly recommend staying here.

Old World charm in a small town. The best in Northeast Iowa; a credit to the vision and energy of…read moreDecorah benefactress Helen V. Basler who reopened and revived Hotel Winneshiek with its Steyer Opera House for the enjoyment of all who appreciate the value of historic preservation. Surprising, classic luxury.