Good luck canceling your subscription with this dirtbag paper. And they list their street address as 1111 Third Ave. W., Bradenton, FL 34205. I went to that address and the Bradenton Herald was nowhere to be found. What a bogus business! read more

BH Management: PLEASE CALL AND HELP TO SOLVE THIS MATTER!!!! Cannot get to anyone of authority. I am owed over $400 for subscriptions which weren't cancelled when I tried. Now several months have passed and I still get people on the line who can't help and who can't be understood. Must I go to the expense and hassle of small claims court? L.T. Graham 941-254-4144 read more

Rippoff newspaper does not cancel when you ask, then sends to collections 2/14/24. Got call from collections to pay for Bradenton Herald. Told them I'd was cancelled in October or November. Said I 'd even had my cc company charge back 15.99 from a billing on 11/18 . On 2/14/24 called Bradenton Herald about collections call. Told them not only about charge $15.99 credit card charge off but they billed me for .88 on same day. Demanded they call collections and withdraw this from collections. Victor, ID Y 526 said he will have someone call me back as I have a zero balance. I doubt I will ever hear from this shoddy business and will never subcribe again. Customer Service Phone is 1-800-748-6666. read more

Guess I'm late to the bashing party, but do need to emphasize that the subscription service, which once was good for snowbirds, is now terrible. Left last April and suspended delivery until I returned and requested restart, but restarted without request in mid November. After rotted papers piled up, the delivery person stopped delivery, but "autopay" (never authorized) drew monthly off credit card. Called December, Jan and Feb and told 3x by reps in Columbia, S.A. that credit card charge ended, but that papers already paid for would be delivered only until charges exhausted. Got one paper in January and frequently reported missing delivery online. Never heard back. After Feb charges again put through ($51 per month) Contacted credit card issuer to cancel card and appealed the charges for Jan and Feb. Card closed, and both appeals were granted in late March. Just received a"final bill" of $153 for 3 months service dated April 4, 2022. One day after posting above review and forwarding it to the McClatchey Group, customer service rep called, and agreed to resolve complaint by forwarding it to "financial" I am hoping that restitution will be paid, and now trust them enough to raise rating to 2 stars. read more

My business subscribed to the digital version and I canceled it online three days prior to the expiration date. I then received my bank statement from the month before with a $15.99 charge for the Bradenton Herald on it. When I called to get it removed I should have known when it took five minutes just to get the foreign representative to get my email correct. He then told me he could not remove the charge so I asked for a supervisor. They were all busy, surprise. I give the Bradenton Herald, which news reporting stinks by the way, a big fat Z E R O on the paper itself and its customer representatives. read more

Terrible. I tried the $1 trial for the digital subscription. When I tried to cancel, had to wait on the phone for 30 min to for a customer service person in India (accent, poor English, couldn't understand them); they try everything to get you to not cancel; at one point the person hung up on me and I had to call back and wait again. It's a total hassle and feels like the scammy days of trying to cancel with a cable company. Also, you can't cancel or really do anything with your account online; everything has to be done by calling the customer service line in India. read more

I have a paid up digital subscription. Its now been three times in five days that the site doesn't recognize my account. Two calls to customer service have temporarily "fixed the issue" only to be later blocked. Today when I contacted customer service for the third time they were closed at 3:30PM!! BTW customer service is also closed weekends. And, this is a newspaper that has asked for donations to stay afloat - why donate to a paper I can't access with a PAID SUBSCRIPTION? read more

Don't bother, save your money. I subscribed for one month, 99 cents. It's a joke, the local news is rehashed daily for one thing. Cancelled through PayPal and their site too! read more

Quite possibly the most poorly written newspaper in the Country, peppered with ignorant opinions posing as news. For a City like Bradenton, it's impossible to understand why anyone supports this journalistic failure. Perhaps it's simply because they have no alternative. read more

Subscription renewal rates are ridiculous. Sunday only for over $400.00 per year and I am a longtime customer. That's over $8.00 per paper. Other people are getting renewed for approximately $70.00 for the same subscription for a year. read more

One star is too high, it should be zero! Customer service is a joke....BEYOND terrible. I am on the 3rd week trying to get my home delivery "delivered". I have called 10x and gone online to report "no delivery" same amount of times. The offshore customer service claims to tell the routing manager, but nothing changes, no delivery. However, Bradenton Herald was very quick to charge my credit card. I get that it's challenging times, but stop lying and start acting like a real business. My neighbor gets their paper everyday, so it's obviously not a staff shortage issue. read more

Stop leaving paper, customer sevice does nothing, Should have been stoped two monts ago.and they keep bringing it Have called ten times to stop paper and keep bringing it, What part do they don;t understand.Maybe need to call eight on my side, they will get it done. read more

Will never subscribe again, billing is a scam, for past two yrs have paid by check- never give this company your credit card- for a seasonal subscription. Despite expiration date, delivery continued ,despite calls to customer service. Bradenton Harold has continued my subscription, sending a final notice bill for $25.49 with threats to " prevent future collection attempts " This is a scam, what a shame when local papers need support. read more

Terrible paper always a a day or two behind. Customer service is horrible. Don't even have a office in the town they supposedly represent. Stay away they will bill you even after your subscription runs out!! read more

We buy the local paper to read about local happenings. Under the local section it never talks about anything in Bradenton it's about politics & the AP NEWS. In the sports section they never talk about any of the high school football games or other Sports being played in our community . I think it's important for these kids to be recognized in some sort of way and there's people like us that like to read about their games. We want to know the score of any of the games we have to go see them on a Friday night because the Bradenton Herald won't print anything Honest Kids. Monday night, University of Florida had a late game so we understand that it couldn't make the print for Tuesday's paper, how about today where is it in today's paper. Very disappointed in this paper it's like out of sight out of mind. I honestly can't even tell you why we're still buying this paper and reading it every day because we just get ticked off. Thank you for your time, Lisa read more

I had a daily subscription when my senior father was living with us. It was pretty inexpensive and they almost always remembered to deliver. However, after cancelling my subscription and moving 2 months ago, I just received a nasty phone call because they goofed and continued to deliver. I had made it clear that our final renewal was our last and for it to be discontinued then after... awful customer service. Such a shame because I did enjoy supporting the local paper. read more

I would give zero stars if I could. We have been seasonal subscribers of the BH for 12 years. In January I checked on when our subscription would run out. It would be March 26, 2023. I made another payment for 8 more weeks, taking the subscription to 5/31/23. Before heading back home, I called to place our subscription on a vacation hold until we return. I was told that we are no longer able to have a restart date more than 28 days out! Max said I would have to either call every month to add another 28 day hold, or I could do it online. I went online to set up another vacation hold, and find that instead of the credit balance I expected, I owed $13.31! Another call to the BH and was informed that accounts are not actually held for a vacation hold, but that as "per their terms and conditions", $15.99 would be charged monthly for the E-edition! Yet another call requesting an account manager. I asked Alevia to tell me where I would be able to find that caveat in the terms and conditions. She placed me on hold for a bit over 10 minutes; came back to say they will email me the information. When I reiterated to just tell me what section I can find it in, SHE HUNG UP ON ME! What great customer service. It will come as no surprise when the BH is no longer published, and they will deserve it. read more

I'd give lower stars if I could. First, it's been almost a year and I have yet to see a paper, and I'm only supposed to get the Sunday paper. Then, when I went to cancel, they didn't have my correct address or name! They had it going to some guy in ANOTHER COUNTY! Customer service is absolute garbage even if you do manage to get someone who can speak decent American English. And forget a quick call, on average I'm on hold almost 30 minutes. In their 'mission statement' they talk about providing excellent customer service which is the biggest bull I've seen so far. The company is garbage, and they could give a care less if you're happy. But they'll pull that money every month regardless! Bradenton Herald, you are absolutely disgusting and shouldn't be allowed to operate a paper in a town of even just 100 people. I can only hope one day you go out of business. read more

Visiting my father who is 91 yrs. old and loves to read paper with breakfast in the morning. For all 6 days I've been here no delivery of paper. Called each day and paper was brought out. Father indicates this is a weekly issue. Sometimes paper is not brought after calling that day but 2 papers the next. Looks online it would seem he is not the only customer with problem. read more

It's not even worth a one star. Why are you putting in so many nasty cartoons in your paper about our president?Also today Saturday its the same as yesterday. Its like I am reading Fridays paper all over again. I paid 198.00 last year. This year they wanted like $350.00 I said i can't afford that. Well does 250.00 sound better. What are you people doing there. Are you trying to get as much as you can. Are you trying to rip us off. So this year i ended up taking 2 papers a week for a year. I think I made a mistake. read more

they billed me for newpapers I did'nt order, I cancelled but they kept sending papers then eventually billed me for them, quit because I never saw a more biased paper for the marxist left. Save your money. read more

First, worse paper I've ever read. I decided to not renew my subscription when it ran out in May 2021. They keep delivering the paper and sending me bills, showing my subscription had expired in May 2021. Then the phone calls started coming about paying my bill. Kept telling the variety of the people who called i might add from all of the country, that I do not want the paper, stop delivering, i did not renew my subscription. I get at least 2 calls a week bordering on harassment. i received a notice in the mail yesterday about "paying the amount due to prevent future collection attempts." Seriously, threatening me? So i try to call today and after being on hold for 30 minutes to talk to "an agent will be with you shortly" decided to post this. I will contact an attorney if this continues! read more

It's a good local paper. The people who rate it low are people who are upset that real stories don't match up with the made-up internet ones. read more

Don't waste your money. I've read this paper on and off since I could read. A while back I got a terrible shock. I only get the Sunday paper and now they are actually charging $3 for Sunday. What nerve!! I wanted it for the ads/coupons and rarely even get any coupons. As time moves on we get fewer and fewer useful ads/coupons. This started happening before the virus came along. Most of the local section isn't even state news. I guess the "LOCAL" section headline means nothing to them. We don't even get a notice for local events a week ahead of time. We find out after the event has taken place. Needless to say ... I will NOT renew the paper EVER. Mullet/ Wrapper indeed. read more

I need to know what is happening locally, not get the rehashed comments of commentators on other commentators. I need my local paper! I will support it in the hopes that they can increase their reporting staff and keep us all informed of what matters: the stuff that I can do something about locally! I also need the funny pages during this stressful time... read more

I would suggest you keep an eye on your bill. I had a 6 month subscription for $26 and then found they charged me $26 MONTHLY even though I had confirmation of the original 6 month rate. I only get Sat/Sun delivery which would be $8/month for the 2 papers. They asked, "Don't you want it delivered for the convenience of receiving it at your home?". Are you kidding me? Do I want to pay an $18/mo delivery fee? Insane. They'll refund me a small percentage of what they overcharged me or would be willing give me the next month free!! What a rip off for a paper well known as 'the mullet wrapper' (for a reason). The shame of it is, I had a really good delivery person this time and with this type billing they'll put her out of work. read more

Not sure if the Herald understands THEIR own policies regarding delivery of the daily newspaper. When you call customer service the phone room is OFFSHORE!!!!! Really??? Cannot understand their speaking, not helpful at all and not authorized to make any type of decision. Ask for a supervisor and told they do not have one..... ????? All that aside I'm on my 3rd day without a newspaper. THEIR policy is that if you call, they will redeliver the paper in due time. This is fine with me and I do understand things happen. But after NO paper redelivery and customer service saying they can't do anything, VERY FRUSTRATING!!!!! read more

This company charged my card for a subscription I never wanted. II don't even live in Florida. I asked for a refund and they refused. Now they are ignoring my email communication. Do not do business with these thieves. read more

Got renewal subscription notice in Jan. 2020, and upon seeing the increase in rates ( I thought they were joking), I decided to not renew my subscription on March 15th. Now, here it is June 22 and I got an overdue notice for $184.54, as a delinquent account Where did this action come from? I had a full weekly subscription for over 20 years, and this is what I get. BEWARE..THESE PEOPLE ARE CROOKS! read more

Finally cancelled my subscription when received renewal notice and they wanted almost 33% more. I called customer service and they said it was special promotion price that had expired. I said cancel the paper. Next day get call from paper and were willing to lower price but I wasn't going to pay any more than previous year. They wouldn't match so I cancelled and said don't bother calling again. read more

We only get the Sunday paper, so this review is solely based on that. I constantly wish we had known about events mentioned in this paper BEFORE the event happened. I do know that their reporting on events coming up is lacking and more people would participate in these events and others if they were mentioned the week before. Knowing how many people only subscribe to Sundays surely must justify a portion of the local section on what is coming up that week...thru next Sunday; even if it's just a digest of things. Speaking of they local section. It sucks! The amount of local news going on every day in this county compared to what is reported is a crime! Sunday could also be a wrap up of the events reported on last week that were going to happen. Not full stories necessarily, but maybe a good digest. Currently the local section is mostly ads...many being full page, which I don't even look at. The part that isn't ads has more state, national and world news than local. It's frustrating. I wish I could work for their local section just to make it better! So much opportunity is being missed! Heck, rerun some of the articles written for the rest of the week. If M-Sa are anything like Sunday, there is no way I'd subscribe to weekly. I think going to a weekly paper would almost be better, if they could stay on top of things that are coming up really well so we can participate in community events, not just read about them. read more

Bradenton herald is a sorry business. Two weeks ago I doesn't receive a paper for 8 days. Today I didn't receive a paper. Called their customer service wS promised a paper, didn't receive. Called customer abc again, promised a paper did not receive. Was told a supervisor would call. No call. Not only is the corporation totally incompetent but the employees are totally useless. read more

The renewal for Sunday subscription is outrageous. They were charging way out of normal for one paper a week for thirteen weeks (like $4.50 -$5.00 each paper). So after they charged my credit card the second time around, I deleted my credit card account and figured after that I would send a check for the 13 weeks of Sunday's which they sent a bill for. It was down to $13.91 (much better). I did this twice for a total of 26 weeks. I put my dates on the check and the last one was to end May 31st and I decided I didn't want anymore. Yesterday (October 9th) I get a letter from a debt collector for a $35 delinquency. They took it upon themselves to charge me for another thirteen weeks for what I'm not sure because I quit receiving Sunday papers before that? I'm miffed because I sent checks just SO they wouldn't continue it past the date I wanted. It must've been for on line which I didn't know I had? Then not to call or send a bill letting me know something before getting this letter from a debt collector!? I'm sorry but the paper isn't worth the current rates. read more

We have been a subscriber to the BH Sunday delivery for several years. Our experience has been consistent delivery of newspaper on a consistent basis followed by a period of time of hit or miss delivery. Our success rate of acquiring a newspaper after notifying BH of a missed delivery is no better than 25%. We have decided to cancel our home delivery and acquire the Sunday newspaper adds and such from our local drugstore. read more