Took my kids here for the annual trip to fill up mom's stocking!…read more When we got someone to help us, they were very helpful. But there were more than a couple times where it was hard to get an employee's attention, or they were trying swap shifts, etc. I get it. Not a huge deal but something to think about. I'm a dad looking lost walking around with three kids. I could've used help for the whole time and I definitely spent enough in the end. Several times they said that this location didn't carry what I wanted, but another location did. And lots of the things on the list were sold out even if they were carried in the store. What I really like is that they were able to help place orders for the things that we couldn't find in store to get them shipped to our house. Interestingly, the last thing on the list that they couldn't order even online... I could order from target. Weird. The service was friendly and the products were good. It's just tricky with inventory because this happens to be the location closest to us. Thank you for the folks that made this trip fun in the end and were excellent with my kids!

I'm not a fan of the low star rating for this spot; it's my favorite! The ladies are always so…read morefriendly and helpful. The only thing I'd say is that the security guy is a bit odd. I can walk in with just a phone, and he still follows the black women around. But overall, this location always has everything I need, and the girls are nice.

I was visit the area from out of town and didn't get around to washing and styling my hair before…read moretraveling there. I decided to check out the Ulta salon for a blow out with Tori. Tori was lovely and did an amazing job with my hair. I would totally go back for a blow out with Tori should the opportunity present itself. I am sure she has a great future ahead of her.

My daughter and I entered this Ulta store and was never greeted nor asked if we needed assistance…read more I'm not sure why on that particular day we were not acknowledged. But we went across the street to Macy's Galleria and made a $513 purchase for Parfums that we were going to purchase from this location. Well I want step foot in that place again. I posted on their website and still no one has reached out. Not even to apologize for the poor Customer Service experience. It's okay. Macy's is the store.

1 star experience here. Never received items. Had to go across town and buy from the big retailer…read moreto get them in time for Halloween all of which was explained to them and they just kept saying I needed to reach out to the shipper. DHL never responded and had to open a claim with the post office which took 40 minutes to get someone on the phone and get it sorted. This company kept saying to give it a few more days and check with my neighbors which I had already done and said they'd send more product out of goodwill when I had already told them I needed the product for Halloween which we were past already. Then they just point out they won't refund items that are lost or stolen. Crappy customer service they can't even refund like $25. Never again.

if i could give negative five-star review to this company i would…read more.. run...don't walk..away before ordering from them!! placed one order & never recd..pulled tracking # they provided & not even going to same city?? they refunded the priority shipping $ i pd, but no customer serv....liz & cust serv mgr jess joke...reported to bbb & so many complaints abt non-receipts...got my $$ refunded & being in finance 30+ yrs, warning everyone, as well as on all social media sites!! worst nightmare i've ever dealt with...horrible company!

Well deserved update. My last review was in 2017 and the place was in a nose dive. After 25+ years…read morethey undertook a remodel which added a lot of new archetecual features like new planters with palms,ice rink remodel etc. but 25 years after that it needed a major freshening up and they did. Not only does the mall cosmetically look better but a fresh mix of small shops adds to a new vibrant feel. I'm really glad they took action and even more happy I noticed it. I'll visit more often and you should too... Go!

This mall is so nice!! I was staying nearby and ended up visiting a couple of times. Malls around…read morewhere I live are not that nice or elaborate, so it was pretty surprising to see how much the Galleria had to offer. There's multiple floors here, so you could almost spend an entire day if you wanted to. Many food options, shops (from standard to high end,) and even a skating rink in the center! There are also hotels connected and nearby. If you are a shopper and are visiting Dallas, you'll probably love this mall!

My partner booked a soap making class for our anniversary and we had the best time pouring, mixing,…read moreand talking with Jordan! It was so much fun and Jordan made the process fast and easy. He was very fun and hyped us up the entire time. He was also informative about soap techniques and did his best to guide us through the process of making our own loaves, and stepped in if we needed assistance. You get to pick your own scent, up to 3 colors, addons like glitter, oatmeal, exfoliants, etc., and what size you want (we did the half-size which is about 7 bars). I believe it was around $40-50 per person and to book, just call Buff City and say you'd like to book a soap making class! You'll receive PPE for your clothes and goggles for your face so you don't have to worry about the mess. The soap making process took only about 30 minutes to maybe an hour because we spent quite a bit of time picking out our customizations. The soap has to settle and isn't safe to use for about 3 days, so you'll have to return to the store to pick up. I came back a day later after making the soap to cut it, but you can choose to have them cut it for you if I remember correctly, and it was such a workout! I loved experiencing every part of the soap making process and didn't want to skip the soap cutting because this always looked like the best part from what I've seen on TikTok. Because I went a day later, the soap was already pretty solid and so it was difficult for me to cut, but I was able to do both loaves by myself so it's definitely doable! My partner chose one of Buff's already mixed scents to use (I think it was "Commando") for his purple and gold bars while I mixed coconut, honey, and oatmilk for mine! Both smell and look really nice in my opinion and I know this is an activity we'll do from time to time once we run out of soap. Thank you so much again, Jordan!!

Disappointing service On Aug 24, my 16-year-old daughter…read morepicked up a bag of oil infused Epsom salt she didn't realize was already open. Half spilled out, after immediately notifying the staff they asked if she planned to buy it. Feeling pressured and embarrassed, she paid full price, $20 of her babysitting money for half a bag. I called the store after my daughter came home, clearly shaken by the experience. The associate admitted he remembered the incident and that the spill was still on the floor. He also explained they often have open bags for customers to test. Rather than offering a replacement with me on the phone, he said it was "fine for them" she paid full price for a half empty tester product and chose to debate me on my logic. I can't help but feel like they were simply taking advantage of the situation. Accidents happen, but customer service is the one advantage brick-and-mortar stores have over online shopping. If stores lose sight of that, they lose their customers too. I imagine Buff City will read this review. I don't want a refund, I don't want a full bag. I just hope Buff City considers retraining staff to handle these kinds of situations and to prioritize customer care. Do better.

Troyah and Tanya are literally amazing. They both took the time to answer all of my questions…read moreduring and post appointment. They took their time during my appointment to explain what they were doing, what I would feel, and healing process. Such great bedside manner. My time in the waiting room was very minimal (about 10 minutes) and check in was great. I'm currently 1 week post under eye filler and the process has been going well. Can't wait to see my final results!

With an appointment, wait times have been over an hour for me. Perhaps they are lacking enough…read morestaff. But don't schedule so many patients back to back.

Stopped in to purchase some Design Products. I was using Mielle but my strands of hair started…read morefalling out greatly. I was looking at advertisements and different social media promotions a while back and I thought it was a great deal...but sometimes we can't support our people. Mielle ended up selling her brand to Proctor & Gamble. I'm not sure if the patent changed but I know I wasn't the ONLY woman that suffered severe hair loss. I'll never stray away from Design Products again. Even my Tricologists use Design brands. Back to my original review lol, cause I can go on and on y'all lmao. The ladies are always smiling and happy to see you purchasing items. I've accrued 175 points, let's see what I get at 200.

TLDR: great store but was followed for the first time. Will lose my business if they do this again…read more Just because I am black, doesn't mean I'm a thief! This is my go to beauty supply store for the past 6 years. They always have what i need at a reasonable price. Today the younger lady followed me and then acted like she was looking at merchandise. I guess when I walked towards merchandise near the door she thought she needed to ensure I didn't steal $40 worth of stuff. Seriously? I stared at her and when she realized I knew she was following me, she walked back to her register. I checked out immediately to get out of this situation and she looked up expecting me to check out with her. No ma'am! Walked right past and checked out with someone else. The other two ladies were kind, patient, and helpful. This is my typical experience. If I'm followed again and watched by the employees suspiciously, they will lose my business!!

Love love love Merci! She is so welcoming and warm. I felt so comfortable in her hands. I have not…read morelet ANYONE wax my brows in 10 years. She is the first and only person to wax my brows. I'm a medical aesthetician so I know good work when I see it. She is the real deal. I loved every second of my appointment

Mercedes is the professional you want in charge of your brows/lashes and etc. She takes the time to…read morereally evaluate what is going to work best for you and get you the desired results you're paying for. Honestly I've never been happier or enjoyed a session of eyebrow plucking as much as I do since visiting her studio. After complaining about feeling like my natural lash curl had decreased after being on long term acne meds she performed a lift and tint that brought my lashes back to life. Honestly, I enjoyed it more than I could have ever expected. She makes me feel comfortable to try new products and I trust her judgement after so many successful adventures.

Good selection of items. I usually only buy Mac lipstick and lip liner. I'm glad there's Ruby Woo…read moreavailable in a crème finish.

I don't even know where to begin. Misti saved me big time! I was having a full crisis 1 hour before…read morewe were supposed to take family photos and Misti from the MAC at the galleria went so far above and beyond to help me. The lashes I bought there were beautiful and exactly what I wanted. I already knew MAC makeup was highly pigmented and long lasting but I was also treated with such patience and kindness that it made a lasting impression on me. Thank you so much to the team at this MAC - you are the best.

Absolutely horrible customer services I have been trying to call for days to get a RX Filled the…read morestaff plays games with the phone answering and immediately placing you on hold then picking up and putting you back on hold never even speaking to you. Being left on EXTENDED amounts of hold time. This is absolutely unacceptable!!! I will be having all my prescriptions transferred.

If I could give this pharmacy less than one star, I most definitely would. Here's my last…read moreexperience: On Tuesday September 9th, my doctor mistakenly sent 2 prescriptions to my old pharmacy, CVS, instead of Walgreens. I now have an HMO, which requires that I use Walgreens. I hate it... Wednesday September 10th at approx. 11:00 pm, I submitted a transfer request. I received a confirmation email, from Walgreens listing the two prescriptions to be transferred from CVS, and informing me that my prescriptions would be ready the next day - Thursday September 11th @ 11:00 a.m. I kept checking the app, so that I could go pick up my prescription. Finally, I called at 7:07 pm. I was on hold 20 minutes and then someone hung up on me. I called back at 7:27. This call lasted approximately 24 minutes. I asked about the status of my transfer and I was told that they had no transfer request. I told her that I had email conformation. She apologized and said she would process the transfer RIGHT THEN. She asked for the complete spelling of the 2 meds I needed transferred, dosage, etc. On Friday September 12, I called at 11:36 am. I was on the call a total of 20 minutes. She said they didn't have the transfer request, but she would process it RIGHT THEN. Again, I was asked to spell the medication, give dosage, etc. She then informs me that one of them cannot be transferred. My doctor would have to send a request to Walgreens. Let me remind you, I have an email confirmation, from days ago, which includes the two prescriptions. This was now my 3rd request for this SAME TRANSFER. I ended up going to pick up one of my prescriptions from CVS, because I really needed it. This took extra time, gas and effort; as Walgreens is closer. It ALSO COST ME EXTRA MONEY BECAUSE CVS IS OUT OF NETWORK!! As of today, Monday September 15th @ 4:00 pm, that other prescription still hasn't been processed. This isn't a dinner order I'm complaining about. These medications literally save people's lives!! When it's time to re-elect insurance coverage, I will not be choosing a plan which requires me to use Walgreens. I've had so many bad experiences with this particular Walgreens Pharmacy. I'm just over it. The customer service here is non-existent.