Service is good, feels like family. Place is clean. They have a little bit of everything.read more

Oh Beto Junction, you'll forever hold a special place in my heart as it pertains to highway rest…read morestops. The first time I visited this truck stop was probably 14-15 years ago when I was at KU. One of my best friends would meet her parents here as a midway point between Lawrence and Neodesha where they lived. There's a little diner in this rest stop that honestly is pretty decent and has great pie. Upon that visit I found this place charming, warm, and a nice little spot in an otherwise remote area. The next memorable time I stopped here I was driving back to KC from my friend's parents home in SEK, when I happened upon the worst snowstorm I've ever driven in. It was whiteout conditions, I was driving a really old Camry and was pretty young (in my twenties), so when I made it here I pulled over to wait out the worst of it and you know, calm myself down with some pie. Nowadays, I use this rest stop as a midway point break whenever I make it to my sister's house in Wichita. I haven't eaten here since the stow storm I found myself in a decade ago, but I have purchased snacks here, interacted with staff, and used the restrooms countless times. I think a decade ago this place was four stars - everything seemed well maintained and it was just newer so it all was a bit nicer. Nowadays, while the restaurant is still there, along with the impressive rotating case of pies, the rest stop area feels a bit dated and ho hum. It gets the job done though. The restrooms while not the cleanest on the highway are just fine, and there's never a wait. My only real qualm with this place is how poorly staffed it has been in recent years. Even though I'm often one of maybe three people in the entire rest stop, I am always waiting in a line to check out an it's slow. The folks working tend to seem bothered by you being there, and are often not helpful which is kind of a downer as well. The last time, I was getting a few waters and a juice, and I literally waited for ten minutes for someone to even show up so I COULD pay. In many ways this is a place that would be well serviced by an auto check out feature. At any rate, I'll keep stopping here. It's A-OK as Yelp would say, and I have a feeling it'll be around for another decade or so.

My service to replace my windshield was scheduled between 8/12 this morning. The tech arrived 10…read moremins late so I already sat around for 4 hours. When the tech removed my existing windshield, he called me 35 mins later and ask me to come outside to show me the new windshield already had a crack in it. There are no more replacement windshields available until tomorrow. Now I cannot drive my vehicle because it had to be wrapped up with some wrap your tech had. 1) Customer service dictates if you put a 4 hour window-arrive in that window because people take off work for it. Then you call 15 mins before the 4 hrs is up to inform me you might be late and then are 10 mins late? 2) How was that windshield not inspected before it left the facility this morning? Should I be concerned that you are installing low quality glass?

I had Safelite come to my office to repair a couple of chips in my windshield. The tech arrived on…read moretime, but the first thing he said to me is "I can't fix those, they're just pits." I showed him the little fingers coming out from the chip and he said "Oh, I guess I should have looked closer". He "fixed" it but it's bigger than it was! He told me it didn't fill right, but it won't get any bigger. It's right in my line of vision. My suggestion is to hire people who know what the heck they're doing!