Stoneridge Mobil Mart, W240 N1485 Pewaukee Rd, Waukesha, Wisconsin…read more
My daughter accidently drove away with the pump still in her car. When she realized, she called to tell them she'd bring it back same day as she was currently on her way to an appointment. Raj, continued to call saying she owed $160 for the broken pump and threatened her with calling the police. Due to the nature of his tone, she called the police herself. She was told by the officer this was not a police issue, that Raj has called before and they inform him each time this is not a police matter. The police escorted my daughter into the gas station because Raj was threatening and she did not trust the situation. The pump was returned, Raj informed her it would cost $160, she asked for the invoice that proves it was indeed broken. Raj created an invoice at that time, gave it to her and she left. He then continued to call and text her the next day threatening to take her to court for the cost. Since the "invoice" Raj gave her was self-created, I went into the store myself, spoke to Daja explaining that my daughter was willing to cover the cost of damage IF there was damage and proof of it. I left my name and number for them to follow up. The next day, my daughter contacted Raj asking for the repair invoice and received no response. Over a week later, Raj called me and told me he had the invoice, I picked it up later that day. The invoice states the owner called the repair company several days after the pump was removed by my daughter, it also states the owner "replaced it with an old one, it's not working." The question is: why is it my daughter was told and threatened to pay $160 just a few hours after she left with the pump when the owner DID NOT know it was damaged. Instead, he tried to get her to pay knowing that he was going to put an old one on instead. When I spoke with Daja, he told me I was the first person to question the $160, usually, people just give it to him. So, regardless of the actual damage, the owner is collecting money from people without proving there is damage. That makes the owner unethical and a liar. In the end, we received the repair bill, I verified it was legitimate and paid the cost of the damage as we originally said we would. I do not recommend this business if you want to support honest, nice business owners.