Horrible customer service after purchase of a Cadillac Escalade with 44,000 miles at Cadillac Pensacola. After 3 weeks of purchase the ac condenser went out and had to be repaired or replaced. They're refusing to repair, replace , or even just take at it. My salesman Jim has not responded to my phone messages or tests since last Thursday when he said he would speak to management and get back to me. I asked him to have management call me directly since he's just there messenger but haven't heard a word. Take your business elsewhere!!! read more