Top notch!!! The…read morecompany vehicle broke down on the interstate and I selected Britton's Wrecker Service after a quick search of services available. My choice was fortunately an excellent one!. From the initial call, when I spoke to Jim, to the awesome service provided on site from Richard, an unsettling morning was quickly turned into a manageable one. Kudos to a well managed business, I am most grateful!

My car was not drivable because of two tires that had been seriously damage when I steered to avoid…read morea collision. I called my roadside assistance and within 5 minutes a driver from Britton's Wrecker was on the phone and let me know he was in the neighborhood and would be right there. A couple of minutes later there he was. I failed to get his name but he was so polite, caring, professional and understanding. I was so impressed. I can not thank him enough for helping me in such a timely manner and with courtesy. He certainly knew his job and did it perfect in a short amount of time.

I stopped in on a Wednesday and set up an appointment for dropping the car off at 8 am on Friday…read more They gave me a call at noon and said the car was ready! They found a malfunctioning coil and replaced it. It's been a couple of months since the repair and the car works great! Since my auto was working great, I decided to have them look at my pickup. Previously, I had the pickup worked on by a couple different shops and one repaired an electrical problem, later another shop worked on it, yet the truck ran poorly, lacked acceleration. Troy found a leak in a couple vacuum lines and replaced another component in my truck. The pickup now starts right up, no longer lags when it accelerates, runs smoothly, and the gas mileage has improved. I am very satisfied with the work done on both my vehicles at Troy's Auto.

Had appointment first things in the morning, dropped off at 7:30am. On my way home walking so an…read moreolder vehicle going in that direction. Later around noon called and said I was next up. Call around 1:30 and they told me it was on the rack. Walked back up to Troys at 3:15. My car was parked at the same spot I left it. Went in and asked if it was done and they said they never pulled it in, said they thought it was in the shop when I previously talked to them,which I believe was not true. The older vehicle I saw on the way there was in the shop but my car hadn't been touched. They just seemed to act as if they could care less. Piss poor costumer service will not be going there again. Service: General repairs & maintenance

They were kind, courteous, and true to their word. They were very easy and straight forward to do…read morebusiness with in buying a car from us.

I was stranded in Paducah while driving down South from Illinois. I had to call Mr. Jerrell to…read morepick up my car from a service center and have it salvaged for parts. He was very friendly and honest. They picked up my car, paid the storage fee, and are sending me a check for the remainder. I would absolutely recommend this place.

I wish I remembered the name of the guy that came out to jump our rental the last 2 morning at the…read moreSuper 8 in Metropolis. He was great! Called us as soon as it was dispatched to him was there within a short time and had us going both times. Thank you for making the mornings easier. (We finally got the rental switched out and on our way home)

It's been almost a year and I am just now posting. That is how much I appreciate what you did for…read moreme. You picked me up at 4 a.m. on the side of the dark highway on a Sunday morning when my rental car tire went flat. You drove me and that car to St. Louis Missouri that very morning so I could make it to my big brother's funeral. I can't say enough good things about a terrible experience because of the two very kind gentlemen that work there and were so kind.

Did an amazing job on our Honda Accord. Highly recommend and will definitely use in the future.read more

I just picked up my SUV from Big Rod's Detailing. It is immaculate!!! He went above and beyond to…read moreclean, polish, as well as touch up and camouflage some "mistakes" I have made driving carelessly. He and his colleague were very friendly and outgoing, taking great pains to understand what I wanted specifically. They definitely put customer service first! I was even given a car goodie bag to go with items such as hand sanitizer. I would highly recommend him and will be returning to him in the future.

We had flat on pontoon boats in middle of lbl ......land between lakes 6:30 in the afternoon left…read moreboat there called Mitchell came put new tire on delivered boat to my house that evening I would recommend them anytime!!very friendly and efficient Tks again

I ran out of gas on I24 and had no money to my name. I was so broke and my insurance covered the…read morefuel but not the travel time and Mitchells made the drive of 30 miles to give me 5 gals of gas, jump my vehicle because I had been sitting for two hours on the side of the road. I owe Mitchell's my life because I was able to go to my home 12 miles away and hug my family. I owe them everything and would recommend them to anyone. Do not use anyone else. They are really great amazing godly people

So I was driving down south on vacation and suddenly one of my tqil lights just popped out!! We…read morewere close to Metropolis so we searched up an auto parts store to get a new one, and went to this location. They were so helpful!! I'm glad we picked to go there of all the stores in town. (Also if yr from out of town totally worth the drive to see superman as well while yr there!!)

I've held off on posting this for a long time, but enough is enough. Our experience with this shop…read morehas been one of the worst we've ever had, and the amount of issues we've dealt with after their work is unbelievable. First, they broke our steering knuckle and never took responsibility for it. Then we discovered that the repair we paid for wasn't even done correctly -- they used the wrong bolts (mind you they found a random bolt and cut it off and used it instead), didn't complete the job properly, and said nothing. On top of that, they broke our axle and tried to hide it (picked our truck up pouring differential fluid that had just been changed the month prior) and they damaged our differential sleeve (resulting in us having to buy a new differential) because they kept having to pull the axle out due to mistakes they had already made. We specifically asked if any additional parts needed replacing and were told, "You basically have a new front end." That was simply not true. Critical parts, like sway bar links, should have been replaced during the work they performed. Instead, they left the sway bar links digging into the lower control arms -- the very same control arms they installed. Because they didn't recommend the correct replacement parts for our lift, we're now dealing with another blown axle, plus the already botched bolt work. Every issue we're facing traces back to this shop and no one else. And each time we've expressed concerns, we were met with a nonchalant attitude as if these problems were no big deal. I get it trucks that are older and higher mileage will have issues but you can't point fingers at others when they simply knew what they did was wrong and tried to hide it. If they would have been transparent and honest with me things would be different. I did address them over these issues and they again point fingers and tell us we have a lack of knowledge of mechanics but as we mentioned previously they must be the ones lacking knowledge since they didn't know to replace the sway bar links and left them digging into the lower control arms. We are not wealthy, and we don't have money to keep pouring into repairs caused entirely by negligence and dishonesty. We've spent thousands fixing the mistakes they made, and we have service records and receipts for every issue uncovered after their work. They do not care. They did not offer to help, say sorry, oops, nothing. only played blame game. It says a lot that I wouldn't even trust them to correct their own mistakes -- I'm convinced the truck would come back in worse shape. I've warned others to stay far away from this shop, and unfortunately, we're not the only ones who've had similar experiences. At this point, I don't believe they can make this right, and if necessary, we will be taking further steps. This shop has proven to be completely untrustworthy, and they will never touch our vehicle again. We assure you this review will be met with a defensive blaming response trying to make excuses. We have heard them we don't tolerate excuses you can't blame people for stuff you hid and only you touched. I'm sorry! Just be professional and honest that's all everybody wants.

They got my truck in the day I called, got everything done in a timely manner, the service was…read moreamazing and the pricing was great! I definitely recommend them!